Sutherland Global Services Non Voice Customer Service Associate Reviews

Likes

The only part I liked is salary

Dislikes

Honestly it's a toxic work culture, the exit process was unclear and my manager and an SME they did not give clear information about exit process because they need me in the peak time but instead of communicating it that they need me in critical time my manager always tried her best to confuse me and my exit was really scarred me and still I think so many times whether I can be able find a good work place, it's a rotational shift in the night but every week ur timings get changed and also when they need u they will call u in weekoffs if u r available but I always said No, colleagues I didn't find any meaningful connections there....Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

The team meets will be very nice and caring. Company will give tickets for amusement parks or some out door activities to make you relax once every 5 to 6 months of time. If you are a fresher and want to get a decent job and gain experience in bpo sector this might be good.

Dislikes

You cannot expect this as a permanent job, even though you have performed well they might fire you anytime. Transportation will be given one way, which is also not free they will take the amount from your salary. Morning shift will be good but other timings will not be safe for us especially if you are women. Work life balance will not be great due to the shift timings provided.

Work Details

Work policy: If you perform well while working from the office, they will provide you with work from home opportunity.

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Work culture is nice

Dislikes

There is no skill development and career growth. Full of office politics and partiality. During training they won't teach you well. During training period if you receive any technical issue problems while answering the technical issue , well you can ask your trainer for doubts. If the solution went wrong which was given by the trainer. Manager will pin point you and argue with you at worst condition. The trainers won't take any responsibility for the answer which was given by them....Read More

Likes

I really enjoyed my time working at Sutherland, especially because of strong management team and the supportive work environment. During my two years there, I had the opportunity to grow both professionally and personally. I appreciated the focus on career growth and continuous training opportunities.

Dislikes

One of the challenges I faced during my time at Sutherland was the high turnover rate and the lack of follow through on long term performance. I believe that for any organisation to thrive, it’s important for leadership to not only focus on short term goals but also support employees in realising long term success.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

I don't like Sutherland

Dislikes

Very worst salary package, promotion, TL,Managers... In Sutherland 6 days working one days week off Including government holidays.... Best suggestion don't choose any one Sutherland company and don't believe any fake advertisements.....

Likes

Company is not good during the fnf and they do not care about the employees once they leave the company and moreover they do not provide the reliving documents to the employees so they can join any other company and they will not give in written the last working day.

Dislikes

All the things after once resigned the process is s very tiring and tedious .

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

I don’t like any thing in Sutherland

Dislikes

There is no good canteen and only one washroom on the floor. Less maintenance of services No job security From manager to employee speak bad language on the floor. No cab facilities There is no safe for women Food is also not good.if food is good the price are very high

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

Company culture

Dislikes

Manager giving to much of pressure and there are targeting the person to make them relieving tha job not all managers some of theme like that . If the person is favour to them they always support them even though they made a mistake

Likes

Company Culture,Skill Development is one of the best and is of an international quality. On par with big software companies or even better.

Dislikes

Personally none

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

To lead the process and get opportunity to call with clients

Dislikes

Appraisal process and mobile policy and they not provide desk phone to call with family members in case of urgent matter

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Yes..it is my first company where I started my career

Dislikes

Not 100 percent , but there will be an partiality by team leads .it's on process to process culture

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Work life balance is good and depending on performance job security is there

Dislikes

Growth is limited if you are not able to play office politics

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Nice place to work. I have worked for 1 and half year and learned a lot of things also contributed a lot for the organization.

Dislikes

HR decisions are not expected they decide without proper investigation or formal investigation.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Sutherland is not a Good Company including CEO The Dilip Vellodi.

Dislikes

I have filed a case against Sutherland for Harrasment, Abuse, Profanity, Cyber Crime and Fraud/Scam. Case is now pending with Mumbai Police, Delhi Police, TN Police, Chief Minister Cell, Human Rights, Supreme Court and Media/Press. Do not join Sutherland.

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

I stayed in Sutherland just because I had good friends and didn't want to leave them. Also it's a great place to start your career but don't be there more than a year.

Dislikes

Everything is bad. Managers are very partial. They promote the persons who are their favourites. My manager did not even like me and always targeted me because of my personal life. As I was in work from home nobody cared about me or helped me. Had a very bad experience working there.

Work Details

Work policy: 1 or 2 months from home and other 2 months from office

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

Great organisation, focused on skill development and automation. Good place to work. Competitive environment with good salaries..

Dislikes

None although few office politics instances and work burnout at times but also depends on how you manage

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within Country.