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24/7 Customer Non Voice Customer Service Associate Interview Questions and Answers
24/7 Customer Non Voice Customer Service Associate Interview Experiences
1 interview found
Selected
I applied via Walk-in and was interviewed in Aug 2023. There were 3 interview rounds.
(1 Question)
- Q1. Tell me about yourself? Speak about a topic atleast 2 mins?
The test is all about English grammar
(1 Question)
- Q1. What do you know about customer service?
- Ans.
Customer service involves providing assistance and support to customers to ensure their satisfaction and resolve any issues they may have.
Customer service is about understanding and meeting the needs of customers
It involves effective communication and problem-solving skills
Customer service representatives should be knowledgeable about the products or services they are supporting
They should be empathetic and patient whe...
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Customer Service Associate Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 1 Aug 2022
I applied via Naukri.com and was interviewed before Aug 2021. There were 3 interview rounds.
(1 Question)
- Q1. Details about old company
(1 Question)
- Q1. Technical questions we’re asked
Interview Preparation Tips
I applied via Walk-in and was interviewed before Nov 2020. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. Got a call by a customer and they complain about water got spoiled? How to solve that issue?
- Q2. My answer was ill say sorry about the inconvinence about the product and then ill be sending one of our executive to them to check on the product weathee it got spoiled or not if it is spoiled ill give the...
Interview Preparation Tips
I applied via Recruitment Consultant and was interviewed before Oct 2020. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. Self introduction about the process
Interview Preparation Tips
I applied via Referral and was interviewed before Jan 2021. There were 2 interview rounds.
(3 Questions)
- Q1. Tell me about yourself.
- Q2. What is your family background?
- Q3. Share details of your previous job.
Interview Preparation Tips
- Customer Service
Customer Service Associate Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 14 Apr 2022
I applied via Referral and was interviewed before Apr 2021. There were 2 interview rounds.
(1 Question)
- Q1. Recruiter will take one on one interview and will ask some questions like introduce yourself, family background, education. Will check fluency.
(4 Questions)
- Q1. What is your family background?
- Q2. Why should we hire you?
- Q3. Tell me about yourself.
- Q4. Language test will ask about English and Hindi language.
Interview Preparation Tips
I applied via Walk-in and was interviewed before Apr 2021. There was 1 interview round.
(8 Questions)
- Q1. Why should we hire you?
- Q2. Why are you looking for a change?
- Q3. Tell me about yourself.
- Q4. What are your salary expectations?
- Q5. What is your family background?
- Q6. Share details of your previous job.
- Q7. Where do you see yourself in 5 years?
- Q8. What are your strengths and weaknesses?
Interview Preparation Tips
- Effective Communication Skills
I applied via Campus Placement and was interviewed in Sep 2019. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Q 1 Why should I take you in TCS ? Q 2 Tell me about your dream job ? Q 3 What is your aim ? Q 4 Why you want to join TCS or why do you want to join TCS and not any other companies ?
- Ans.
I should be hired in TCS because of my strong customer service skills, dedication to learning and growing, and alignment with TCS's values and goals.
I have excellent communication and problem-solving skills, which are essential for a Customer Service Associate role.
I am highly motivated and eager to learn and develop new skills, which aligns with TCS's focus on continuous learning and growth.
I share TCS's commitment to...
Interview Preparation Tips
I applied via Walk-in and was interviewed in Dec 2019. There was 1 interview round.
Interview Questionnaire
8 Questions
- Q1. Tell me something about yourself.
- Q2. Regarding previous Organization.
- Q3. Why did you left previous Organization.
- Q4. What was your role in previous Organization.
- Q5. Detail Explanation regarding previous Organization Process.
- Ans.
Implemented a streamlined process for customer inquiries and complaints at XYZ Corp.
Conducted a thorough analysis of existing processes and identified areas for improvement
Developed and implemented a new system for tracking and resolving customer issues
Trained customer service team on new process and provided ongoing support
Monitored and evaluated the effectiveness of the new process through regular feedback and data a...
- Q6. Regarding Hobby
- Q7. Job stability
- Q8. And what you think about TCS.
Interview Preparation Tips
Don't get scared, it's just a basics questions.
Customer Service Associate Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 29 Mar 2022
I was interviewed before Mar 2021.
(10 Questions)
- Q1. What are your salary expectations?
- Q2. What is your family background?
- Q3. Why should we hire you?
- Q4. Share details of your previous job.
- Q5. Why are you looking for a change?
- Q6. Where do you see yourself in 5 years?
- Q7. What are your strengths and weaknesses?
- Q8. Tell me about yourself.
- Q9. Plz explain daily routine
- Ans.
My daily routine involves assisting customers, handling inquiries, and resolving complaints.
Check emails and voicemails for any customer inquiries or complaints
Assist customers with their needs and provide solutions to their problems
Handle billing and payment transactions
Maintain a clean and organized work area
Attend team meetings and training sessions to improve customer service skills
- Q10. Plz explain dehli metro
- Ans.
Delhi Metro is a rapid transit system serving Delhi and its satellite cities in the National Capital Region of India.
Delhi Metro has a total of 10 lines and 285 stations.
It is the largest and busiest metro network in India.
The first line of Delhi Metro was opened in 2002.
It has both elevated and underground sections.
Delhi Metro has made commuting easier and faster for millions of people in Delhi and NCR.
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24/7 Customer Non Voice Customer Service Associate Interview Process
based on 2 interviews
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