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24/7 Customer Non Voice Customer Service Associate Interview Questions and Answers

Updated 6 Feb 2024

24/7 Customer Non Voice Customer Service Associate Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Aug 2023. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself? Speak about a topic atleast 2 mins?
Round 2 - Aptitude Test 

The test is all about English grammar

Round 3 - One-on-one 

(1 Question)

  • Q1. What do you know about customer service?
  • Ans. 

    Customer service involves providing assistance and support to customers to ensure their satisfaction and resolve any issues they may have.

    • Customer service is about understanding and meeting the needs of customers

    • It involves effective communication and problem-solving skills

    • Customer service representatives should be knowledgeable about the products or services they are supporting

    • They should be empathetic and patient whe...

  • Answered by AI

Interview questions from similar companies

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Referral and was interviewed in Jul 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and empathetic customer support associate with a passion for helping customers resolve their issues.

    • Experienced in handling customer inquiries and providing solutions

    • Strong communication skills both written and verbal

    • Ability to remain calm and professional in high-pressure situations

    • Familiar with CRM systems and ticketing platforms

    • Previous experience in retail customer service

  • Answered by AI
  • Q2. Walk me through the resume
  • Ans. 

    I have a diverse background in customer service and communication skills.

    • Started as a customer service representative at XYZ Company, handling inquiries and resolving issues

    • Promoted to team lead, responsible for training new hires and managing escalations

    • Completed a communication skills workshop to improve interactions with customers

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. Walk me through the resume
  • Ans. 

    Experienced in customer service and problem-solving skills, with a background in retail and hospitality.

    • Started career in retail, providing excellent customer service and resolving issues

    • Transitioned to hospitality industry, honing communication and problem-solving skills

    • Currently seeking to apply skills in customer support role

  • Answered by AI
  • Q2. Salary expectation

Interview Preparation Tips

Interview preparation tips for other job seekers - Just speak confidently and make sure to know everything mentioned on the resume
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Feb 2024.

Round 1 - Assignment 

English test, email writing

Round 2 - HR 

(2 Questions)

  • Q1. I don't remember the questions as it was 13 years ago.
  • Q2. I don't remember the questions as it was 13 years ago.
Round 3 - Behavioral 

(2 Questions)

  • Q1. I don't remember the questions as it was 13 years ago.
  • Q2. I don't remember the questions as it was 13 years ago.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I appeared for an interview in Mar 2023.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. Share details from the begining but keep your answers crisp and short
  • Answered Anonymously
  • Q2. When can you join?
  • Ans. If you're not working buy sometime to research more about the company and take a small vacation/break before joining ning any company
  • Answered Anonymously
Round 3 - One-on-one 

(2 Questions)

  • Q1. Work experience and skills
  • Q2. In this round you will be grilled so be prepared beforehand. Don't worry if you make a mistake you'll be given couple of chances but don't assume you've been selected
Round 4 - One-on-one 

(2 Questions)

  • Q1. Brief about yourself
  • Q2. Emphasize only on your work experience and family background. Tell them what you've achieved and learnt from the previous organisation and don't say negatives. Don't be too optimistic as well try and be ne...

Interview Preparation Tips

Interview preparation tips for other job seekers - Go through my above shared Q and A details and read carefully what's written
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jan 2023. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Basic screening Asked about my personal life and experience and why did you want to join adp. Why did you switch different organisations. And what is the package your expecting. Spoke about the work cultur...
Round 3 - Communication test  

(1 Question)

  • Q1. It was a computer test getting to know about your com skill
Round 4 - One-on-one 

(1 Question)

  • Q1. With one of the manager It is the same again asked about personal life , experience and why did you switch to different organisations And was mainly checking on stability. Asked me situations in case if ...
Round 5 - One-on-one 

(1 Question)

  • Q1. This was the last round , this was sort of a friendly session and asked me how do you pass your time when your at home And asked one question if ask your friend what is anil Tell me one statement what a...
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-

I applied via Job Portal

Round 1 - One-on-one 

(1 Question)

  • Q1. Talk about yourself and what do you know about the organisation (ADP)

Interview Preparation Tips

Topics to prepare for Automatic Data Processing (ADP) Customer Service Executive interview:
  • Finance Related questions
  • About the organisation
  • About your stability
  • Why do you wish to work with ADP

Interview Questionnaire 

4 Questions

  • Q1. Tell me about yourself
  • Q2. Tell me about adp
  • Ans. 

    ADP is a global provider of cloud-based human capital management solutions.

    • ADP offers services such as payroll processing, time and attendance management, and HR administration.

    • They provide software solutions for businesses of all sizes, helping them streamline their HR processes.

    • ADP's products include ADP Workforce Now, ADP Vantage HCM, and ADP GlobalView.

    • They have a strong customer base and are known for their reliab...

  • Answered by AI
  • Q3. What's your hobbies and Interests
  • Q4. Tell me about your current job
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. Tell me something about yourself.
  • Q2. Do you know about our company
  • Q3. What you can do when you have 24 hours of free
  • Q4. What are your hobbies
  • Q5. Do u have any questions for me

Interview Preparation Tips

Interview preparation tips for other job seekers - Be relax at the time of the interview afterall hr is also a human.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed before Feb 2023. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Why do you want to join MS

I applied via Walk-in and was interviewed in Oct 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. HR - about self introduction
  • Q2. What is motivation for middle class boys !
  • Ans. 

    Middle class boys are motivated by financial stability, career growth, and social status.

    • Financial stability is a major motivator for middle class boys as they often come from families with limited resources.

    • Career growth and opportunities for advancement are also important motivators as they seek to improve their economic status.

    • Social status and recognition from peers and society can also be a driving force for motiv...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Listen first then learn it, without motivation we will never get anything

24/7 Customer Interview FAQs

How many rounds are there in 24/7 Customer Non Voice Customer Service Associate interview?
24/7 Customer interview process usually has 3 rounds. The most common rounds in the 24/7 Customer interview process are HR, Aptitude Test and One-on-one Round.

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24/7 Customer Non Voice Customer Service Associate Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

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24/7 Customer Non Voice Customer Service Associate Salary
based on 4 salaries
₹2.5 L/yr - ₹3.5 L/yr
At par with the average Non Voice Customer Service Associate Salary in India
View more details

24/7 Customer Non Voice Customer Service Associate Reviews and Ratings

based on 1 review

1.0/5

Rating in categories

2.0

Skill development

2.0

Work-life balance

1.0

Salary

1.0

Job security

1.0

Company culture

1.0

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1.0

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