2 24/7 Customer Non Voice Customer Service Associate Interview Questions & Answers | Complete Prep Guide 2025

24/7 Customer Non Voice Customer Service Associate Interview Experiences

1 interview found

Non Voice Customer Service Associate Interview Questions & Answers

Anonymous

posted on 6 Feb 2024

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Walk-in and was interviewed in Aug 2023. There were 3 interview rounds.

Round 1 - HR

(1 Question)

Q1. Tell me about yourself? Speak about a topic atleast 2 mins?

Add your answer

Round 2 - Aptitude Test

The test is all about English grammar

Round 3 - One-on-one

(1 Question)

Q1. What do you know about customer service?

Ans.

Customer service involves providing assistance and support to customers to ensure their satisfaction and resolve any issues they may have.

Customer service is about understanding and meeting the needs of customers
It involves effective communication and problem-solving skills
Customer service representatives should be knowledgeable about the products or services they are supporting
They should be empathetic and patient whe...

Answered by AI

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Interview questions from similar companies

Customer Service Associate Interview Questions & Answers

Tech Mahindra

Anonymous

posted on 1 Aug 2022

I applied via Naukri.com and was interviewed before Aug 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

(1 Question)

Q1. Details about old company

Add your answer

Round 3 - Technical

(1 Question)

Q1. Technical questions we’re asked

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Do not join jobs are not what is potrade in the interview

Customer Service Associate Interview Questions & Answers

TCS

Anonymous

posted on 9 Nov 2021

I applied via Walk-in and was interviewed before Nov 2020. There was 1 interview round.

Interview Questionnaire

2 Questions

Q1. Got a call by a customer and they complain about water got spoiled? How to solve that issue?

Add your answer

Q2. My answer was ill say sorry about the inconvinence about the product and then ill be sending one of our executive to them to check on the product weathee it got spoiled or not if it is spoiled ill give the...

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Always keep your mind calm and answer the questions if u dont have any idea about the question on what interviewer is asking answer them that uk abt it or not but dont be tensed or worried

Customer Care Executive Interview Questions & Answers

Accenture

Anonymous

posted on 16 Oct 2021

I applied via Recruitment Consultant and was interviewed before Oct 2020. There were 4 interview rounds.

Interview Questionnaire

1 Question

Q1. Self introduction about the process

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Should be careful with with interview

Customer Care Executive Interview Questions & Answers

Tech Mahindra

Anonymous

posted on 27 Jan 2022

I applied via Referral and was interviewed before Jan 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

(3 Questions)

Q1. Tell me about yourself.

View 1 more answer

Q2. What is your family background?

Add your answer

Q3. Share details of your previous job.

Add your answer

Interview Preparation Tips

Topics to prepare for Tech Mahindra Customer Care Executive interview:

Customer Service

Interview preparation tips for other job seekers - Keep calm while nervousness faced during the interview. It will be fine if you comfortable in English or Hindi any language you can in talk while interview because they want to see our communication skill are good or not so be prepared.

Customer Service Associate Interview Questions & Answers

Tech Mahindra

Anonymous

posted on 14 Apr 2022

I applied via Referral and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - One-on-one

(1 Question)

Q1. Recruiter will take one on one interview and will ask some questions like introduce yourself, family background, education. Will check fluency.

Add your answer

Round 2 - HR

(4 Questions)

Q1. What is your family background?

Add your answer

Q2. Why should we hire you?

Add your answer

Q3. Tell me about yourself.

Add your answer

Q4. Language test will ask about English and Hindi language.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and be fluent, straight forward with polite voice with accurate grammar.

Customer Service Associate Interview Questions & Answers

Tech Mahindra

posted on 17 Apr 2022

I applied via Walk-in and was interviewed before Apr 2021. There was 1 interview round.

Round 1 - HR

(8 Questions)

Q1. Why should we hire you?

Add your answer

Q2. Why are you looking for a change?

Add your answer

Q3. Tell me about yourself.

Add your answer

Q4. What are your salary expectations?

Add your answer

Q5. What is your family background?

Add your answer

Q6. Share details of your previous job.

Add your answer

Q7. Where do you see yourself in 5 years?

Add your answer

Q8. What are your strengths and weaknesses?

Add your answer

Interview Preparation Tips

Topics to prepare for Tech Mahindra Customer Service Associate interview:

Effective Communication Skills

Interview preparation tips for other job seekers - ALWAYS KEEP CALM WHILE U ENTERING OR FACING INTERVIEW,ELABORATE YOUR OWN SKILL WHICH U LEARNT OR WHAT U GRASP ACCORDING TO UR EXPERIENCES

Customer Service Associate Interview Questions & Answers

TCS

Anonymous

posted on 9 Oct 2019

I applied via Campus Placement and was interviewed in Sep 2019. There were 3 interview rounds.

Interview Questionnaire

1 Question

Q1. Q 1 Why should I take you in TCS ? Q 2 Tell me about your dream job ? Q 3 What is your aim ? Q 4 Why you want to join TCS or why do you want to join TCS and not any other companies ?

Ans.

I should be hired in TCS because of my strong customer service skills, dedication to learning and growing, and alignment with TCS's values and goals.

I have excellent communication and problem-solving skills, which are essential for a Customer Service Associate role.
I am highly motivated and eager to learn and develop new skills, which aligns with TCS's focus on continuous learning and growth.
I share TCS's commitment to...

Answered by AI

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Interview Preparation Tips

Interview preparation tips for other job seekers -

Customer Service Executive Interview Questions & Answers

TCS

Anonymous

posted on 26 Jan 2020

I applied via Walk-in and was interviewed in Dec 2019. There was 1 interview round.

Interview Questionnaire

8 Questions

Q1. Tell me something about yourself.

View 6 more answers

Q2. Regarding previous Organization.

Add your answer

Q3. Why did you left previous Organization.

Add your answer

Q4. What was your role in previous Organization.

Add your answer

Q5. Detail Explanation regarding previous Organization Process.

Ans.

Implemented a streamlined process for customer inquiries and complaints at XYZ Corp.

Conducted a thorough analysis of existing processes and identified areas for improvement
Developed and implemented a new system for tracking and resolving customer issues
Trained customer service team on new process and provided ongoing support
Monitored and evaluated the effectiveness of the new process through regular feedback and data a...

Answered by AI

View 1 more answer

Q6. Regarding Hobby

Add your answer

Q7. Job stability

Add your answer

Q8. And what you think about TCS.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be Confidante and Answer those.
Don't get scared, it's just a basics questions.

Customer Service Associate Interview Questions & Answers

Tech Mahindra

Anonymous

posted on 29 Mar 2022

I was interviewed before Mar 2021.

Round 1 - HR

(10 Questions)

Q1. What are your salary expectations?

Add your answer

Q2. What is your family background?

Add your answer

Q3. Why should we hire you?

Add your answer

Q4. Share details of your previous job.

Add your answer

Q5. Why are you looking for a change?

Add your answer

Q6. Where do you see yourself in 5 years?

Add your answer

Q7. What are your strengths and weaknesses?

Add your answer

Q8. Tell me about yourself.

Add your answer

Q9. Plz explain daily routine

Ans.

My daily routine involves assisting customers, handling inquiries, and resolving complaints.

Check emails and voicemails for any customer inquiries or complaints
Assist customers with their needs and provide solutions to their problems
Handle billing and payment transactions
Maintain a clean and organized work area
Attend team meetings and training sessions to improve customer service skills

Answered by AI

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Q10. Plz explain dehli metro

Ans.

Delhi Metro is a rapid transit system serving Delhi and its satellite cities in the National Capital Region of India.

Delhi Metro has a total of 10 lines and 285 stations.
It is the largest and busiest metro network in India.
The first line of Delhi Metro was opened in 2002.
It has both elevated and underground sections.
Delhi Metro has made commuting easier and faster for millions of people in Delhi and NCR.

Answered by AI

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - My thinking is very good and interview is very interesting .

24/7 Customer Interview FAQs

How many rounds are there in 24/7 Customer Non Voice Customer Service Associate interview?

24/7 Customer interview process usually has 3 rounds. The most common rounds in the 24/7 Customer interview process are HR, Aptitude Test and One-on-one Round.

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24/7 Customer Non Voice Customer Service Associate Salary

based on 4 salaries

₹2.5 L/yr - ₹3.5 L/yr

At par with the average Non Voice Customer Service Associate Salary in India

View more details

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