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24/7 Customer Non Voice Customer Service Associate Interview Questions and Answers

Updated 6 Feb 2024

24/7 Customer Non Voice Customer Service Associate Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Aug 2023. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself? Speak about a topic atleast 2 mins?
Round 2 - Aptitude Test 

The test is all about English grammar

Round 3 - One-on-one 

(1 Question)

  • Q1. What do you know about customer service?
  • Ans. 

    Customer service involves providing assistance and support to customers to ensure their satisfaction and resolve any issues they may have.

    • Customer service is about understanding and meeting the needs of customers

    • It involves effective communication and problem-solving skills

    • Customer service representatives should be knowledgeable about the products or services they are supporting

    • They should be empathetic and patient whe...

  • Answered by AI

Interview questions from similar companies

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Dec 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

Inquiring about salary expectations will likely lead to an offer that does not exceed 30%, with 12% as a variable amount allocated for a performance bonus, which you may never receive, based on the rationale that your experience is not relevant, despite having a background in a related field such as voice processing. Additionally, do not anticipate clear job descriptions, as the company's approach is broad and diplomatic, reflecting a lack of transparency.

Round 2 - HR 

(2 Questions)

  • Q1. Tell me about yourself.
  • Ans. 

    Experienced voice process executive with strong communication skills and a proven track record of delivering exceptional customer service.

    • Over 5 years of experience in handling customer queries and resolving issues efficiently

    • Proficient in using CRM software to track customer interactions and maintain records

    • Skilled in active listening and problem-solving to ensure customer satisfaction

    • Ability to work well under pressu

  • Answered by AI
  • Q2. Questions which are not relevant or the process and work criteria they are not aware of from previous job role,and if you have number or percentage in your resume then please remove it that will be ur ene...

Interview Preparation Tips

Interview preparation tips for other job seekers - ADP should assess the behavior and approach of its hiring team, particularly the HIRING MANAGER conducting interviews. It's unprofessional when managers, sitting behind the camera, display an attitude suggesting they possess complete knowledge of every company and its working concepts. This not only reflects IRRELEVANCE but also undermines the credibility of the hiring process. Additionally, behaviors such as sarcastic smiles when a candidate fumbles demonstrate UNETHICAL and critical conduct. Judging candidates solely based on a two-page resume further highlights a FLAWED approach, which can negatively impact the company’s REPUTATION and VALUES.

The unfortunate reality is that even while working with INTERNATIONAL BRANDS and COMPANIES, people (HR AND UPPER-LEVEL MANAGEMENT) still exhibit an INDIAN NARROW and DOMINATING MINDSET, which is very disappointing. They ask us to THINK OUT OF THE BOX but are unwilling to be BROAD-MINDED themselves, continuing to judge people solely on the basis of a two-page resume.

24/7 Customer Interview FAQs

How many rounds are there in 24/7 Customer Non Voice Customer Service Associate interview?
24/7 Customer interview process usually has 3 rounds. The most common rounds in the 24/7 Customer interview process are HR, Aptitude Test and One-on-one Round.

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24/7 Customer Non Voice Customer Service Associate Interview Process

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Interview experience

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24/7 Customer Non Voice Customer Service Associate Salary
based on 4 salaries
₹2.5 L/yr - ₹3.5 L/yr
At par with the average Non Voice Customer Service Associate Salary in India
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