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I applied via Walk-in and was interviewed in Aug 2023. There were 3 interview rounds.
The test is all about English grammar
Customer service involves providing assistance and support to customers to ensure their satisfaction and resolve any issues they may have.
Customer service is about understanding and meeting the needs of customers
It involves effective communication and problem-solving skills
Customer service representatives should be knowledgeable about the products or services they are supporting
They should be empathetic and patient whe...
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posted on 1 Jan 2025
I applied via Walk-in and was interviewed in Dec 2024. There were 2 interview rounds.
Inquiring about salary expectations will likely lead to an offer that does not exceed 30%, with 12% as a variable amount allocated for a performance bonus, which you may never receive, based on the rationale that your experience is not relevant, despite having a background in a related field such as voice processing. Additionally, do not anticipate clear job descriptions, as the company's approach is broad and diplomatic, reflecting a lack of transparency.
Experienced voice process executive with strong communication skills and a proven track record of delivering exceptional customer service.
Over 5 years of experience in handling customer queries and resolving issues efficiently
Proficient in using CRM software to track customer interactions and maintain records
Skilled in active listening and problem-solving to ensure customer satisfaction
Ability to work well under pressu
based on 2 interviews
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