Sutherland Global Services Interview Questions, Process, and Tips for Freshers

Aptitude stocks and shares concepts and formulas for beginners and professionals

Q1. Talk about any topic for 1 minute.
Ans. 
The importance of good communication skills
• Effective communication is crucial in any job, especially in customer service

• It helps in building trust and rapport with customers

• Active listening, clarity, and empathy are key components of good communication

• Examples of good communication skills include using positive language, asking open-ended questions, and providing clear instructions
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Q1. What do u understand by customer service?
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Customer service is the assistance and support provided to customers before, during, and after a purchase or interaction.
• Customer service involves addressing customer inquiries, concerns, and complaints.

• It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

• Customer service can be provided through various channels such as phone, email, chat, or in...read more
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Q2. If fresher then about your qualifications or family background and if experienced then about your previous job role.
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Q3. Why do you want to work in Sutherland?
Ans. 
I want to work in Sutherland because of its reputation for excellent customer service and career growth opportunities.
• Sutherland is known for its commitment to providing excellent customer service, which aligns with my passion for helping others.

• I have heard great things about the training and development programs at Sutherland, which would allow me to enhance my skills and advance in my career.

• Sutherland has a positiv...read more
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Q4. How to you manage your shift timing?
Ans. 
I manage my shift timing by creating a schedule, prioritizing tasks, and being flexible.
• Create a schedule to plan your shift timings

• Prioritize tasks based on urgency and importance

• Be flexible and adaptable to handle unexpected changes

• Communicate with team members and supervisors for coordination

• Use time management techniques like setting goals and breaking tasks into smaller steps

• Take breaks and rest to maintain produc
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In sutherlnad Hyderabad. If you passed in 1 and second round then they definitely hire you. Their is a versent and typing test in third round even if you failed in this round but they surely hire you.

Q1. Tell me about your self
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Speak any own topic in GD

Chat assessment to write mail writing

Q1. Things added in resume
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My education qualification

My computer systems