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BPO, or Business Process Outsourcing, involves contracting third-party service providers to handle specific business functions.
BPO can include customer service, technical support, and data entry.
Examples of BPO companies are Accenture, Infosys, and Concentrix.
It allows businesses to focus on core activities while reducing costs.
BPO can be domestic (within the same country) or offshore (to another country).
Common i...
Windows 8.1 is the updated version of Windows 8, with improvements in user interface, features, and performance.
Introduced Start button for easier navigation
Improved multitasking capabilities with split-screen view
Enhanced search functionality with Bing integration
Updated apps and better customization options
Increased security features like built-in antivirus software
Windows RT is a discontinued operating system for ARM-based devices.
Developed by Microsoft for tablets and PCs
Limited to apps from Windows Store
Does not support traditional desktop applications
Discontinued in 2015
E-commerce refers to the buying and selling of goods and services over the internet.
E-commerce allows businesses to reach a global audience and operate 24/7.
Examples include online retail stores like Amazon, eBay, and Alibaba.
Payment methods in e-commerce include credit/debit cards, digital wallets, and online banking.
Security measures such as SSL encryption are crucial for protecting customer information.
Logistic...
Snapshots based backup is a method of backing up data by capturing the state of a system at a specific point in time.
Snapshots are essentially a 'picture' of the data at a particular moment, allowing for easy restoration if needed.
They are commonly used in virtual environments to create point-in-time copies of virtual machines.
Snapshots can be taken manually or automatically on a scheduled basis.
They are typically...
Backup is the process of creating copies of data to prevent data loss, with types including full, incremental, and differential backups.
Backup is the process of creating copies of data to prevent data loss.
Types of backups include full, incremental, and differential backups.
Full backup: A complete copy of all data at a specific point in time.
Incremental backup: Copies only the data that has changed since the last ...
Customer support is providing assistance and guidance to customers before, during, and after a purchase.
Customer support involves addressing customer inquiries, issues, and complaints.
It includes helping customers navigate products or services, troubleshooting technical problems, and providing solutions.
Customer support can be provided through various channels such as chat, email, phone, or in-person.
Examples of c...
Crafting a clear, concise email is essential for effective communication in a professional setting.
Use a clear subject line, e.g., 'Project Update Required'.
Begin with a polite greeting, such as 'Dear [Name],'.
Keep sentences short and to the point to enhance readability.
Use proper punctuation and capitalization throughout the email.
Conclude with a courteous closing, like 'Best regards, [Your Name]'.
The impact of social media on mental health
Social media can have both positive and negative effects on mental health
Excessive use of social media can lead to feelings of loneliness and depression
Comparison to others on social media can negatively impact self-esteem
However, social media can also provide a sense of community and support for individuals struggling with mental health issues
Customer support refers to the assistance provided to customers before, during, and after a purchase.
Customer support involves addressing customer inquiries, issues, and complaints.
It includes providing product information, troubleshooting technical problems, and offering solutions.
Customer support can be offered through various channels such as phone, email, chat, and social media.
The goal of customer support is ...
posted on 3 Oct 2024
I applied via Naukri.com and was interviewed in Sep 2024. There were 3 interview rounds.
My hobbies include reading, hiking, and playing the guitar.
Reading: I enjoy reading fiction and non-fiction books in my free time.
Hiking: I love exploring nature trails and going on outdoor adventures.
Playing the guitar: I have been playing the guitar for several years and enjoy learning new songs.
I chose Sutherland for its reputation for excellent customer service and career growth opportunities.
Reputation for excellent customer service
Career growth opportunities
Positive reviews from current employees
Training and development programs
Global presence
This round was about voice/non -voice assessment round. We had to focus on email writing in business format as we were selected for non-voice role.
I appeared for an interview in Apr 2025, where I was asked the following questions.
I appeared for an interview in Apr 2025, where I was asked the following questions.
My hobbies include reading, painting, and hiking.
Reading: I enjoy reading fiction and non-fiction books in my free time.
Painting: I like to express my creativity through painting and experimenting with different art mediums.
Hiking: I love exploring nature trails and challenging myself with new hiking routes.
I am looking for this job because I enjoy helping customers and solving their problems.
Passion for customer service
Enjoy problem-solving
Desire to help others
Seeking a challenging and rewarding career
They gave a set of aptitude questions and time to complete it was 60 mins. It was not too difficult to clear
I want to join this internship program to gain practical experience in my field of study and to learn from industry professionals.
Gain practical experience in my field of study
Learn from industry professionals
Enhance my skills and knowledge
Networking opportunities
Potential for future employment
My strengths include strong communication skills and attention to detail. My weaknesses include being overly critical of my own work and sometimes struggling with time management.
Strengths: strong communication skills
Strengths: attention to detail
Weaknesses: overly critical of my own work
Weaknesses: sometimes struggle with time management
I applied via Job Portal and was interviewed in Sep 2024. There were 2 interview rounds.
I thrive under work pressure and use it as motivation to perform at my best.
I prioritize tasks based on deadlines and importance
I practice time management techniques to stay organized
I communicate effectively with team members to delegate tasks and collaborate under pressure
I am choosing the HR profile because I am passionate about helping people succeed in their careers and creating a positive work environment.
Passionate about helping people succeed
Enjoy creating a positive work environment
Interested in employee development and engagement
Strong communication and interpersonal skills
Enjoy problem-solving and conflict resolution
I am a dedicated and detail-oriented individual with a passion for learning and growth.
I have a strong work ethic and always strive to exceed expectations
I am a quick learner and enjoy taking on new challenges
I am proficient in Microsoft Office Suite and have experience with HR processes
I see myself in a leadership role, driving strategic initiatives and mentoring others.
Continuing education to develop leadership skills
Seeking opportunities for advancement within the company
Mentoring junior HR professionals
Leading cross-functional teams on key projects
I applied via Naukri.com and was interviewed in Jun 2024. There was 1 interview round.
Backup is the process of creating copies of data to prevent data loss, with types including full, incremental, and differential backups.
Backup is the process of creating copies of data to prevent data loss.
Types of backups include full, incremental, and differential backups.
Full backup: A complete copy of all data at a specific point in time.
Incremental backup: Copies only the data that has changed since the last backu...
Snapshots based backup is a method of backing up data by capturing the state of a system at a specific point in time.
Snapshots are essentially a 'picture' of the data at a particular moment, allowing for easy restoration if needed.
They are commonly used in virtual environments to create point-in-time copies of virtual machines.
Snapshots can be taken manually or automatically on a scheduled basis.
They are typically stor...
I applied via Walk-in and was interviewed in Jul 2024. There were 3 interview rounds.
Self introduction in group discussion
Voice assessment through system
I believe in the company's values and culture, and I am confident in my ability to contribute positively to the team.
I have researched the company and its reputation in the industry, and I am impressed by the opportunities for growth and development.
I have the necessary skills and experience that align with the job requirements, making me a suitable candidate for the position.
I have a strong work ethic and a passion fo...
I applied via Walk-in and was interviewed in May 2024. There were 3 interview rounds.
About your college days
Basic aptitude and interpersonal skills
I am a detail-oriented professional with experience in process management and a passion for optimizing workflows.
Background in business administration, focusing on process improvement.
Experience in data entry and analysis, ensuring accuracy and efficiency.
Skilled in using software tools like Excel and CRM systems to streamline operations.
Strong communication skills, enabling effective collaboration with team members.
Pr...
I admire your company's commitment to innovation and excellence, and I'm excited about contributing to your team's success as a Process Associate.
Your company's reputation for innovation aligns with my desire to work in a dynamic environment.
I am impressed by your commitment to employee development, which shows you value your team.
The role of Process Associate allows me to utilize my analytical skills to improve proces...
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The duration of Sutherland Global Services interview process can vary, but typically it takes about less than 2 weeks to complete.
based on 55 interview experiences
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Associate
2.5k
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Senior Associate
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| ₹2.2 L/yr - ₹6.2 L/yr |
Customer Service Associate
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| ₹1.5 L/yr - ₹4.1 L/yr |
Associate Manager
1k
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| ₹7.8 L/yr - ₹13.1 L/yr |
Customer Service Executive
727
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| ₹1.7 L/yr - ₹5 L/yr |
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