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Sutherland Global Services

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10+ Credence Resource Management Interview Questions and Answers

Updated 24 Feb 2025
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Q1. Talk about any topic for 1 minute.

Ans.

The importance of good communication skills

  • Effective communication is crucial in any job, especially in customer service

  • It helps in building trust and rapport with customers

  • Active listening, clarity, and empathy are key components of good communication

  • Examples of good communication skills include using positive language, asking open-ended questions, and providing clear instructions

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Q2. What you know about Sutherland Global Services?

Ans.

Sutherland Global Services is a global business process outsourcing company known for providing customer service solutions.

  • Founded in 1986

  • Headquartered in Rochester, New York

  • Offers customer service, technical support, and sales services

  • Operates in over 40 countries worldwide

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Q3. Essay writing in system without mistake

Ans.

Essay writing in system without mistake requires attention to detail and proofreading.

  • Start by brainstorming ideas and creating an outline before writing the essay.

  • Proofread the essay for spelling, grammar, and punctuation errors.

  • Use tools like spell check and grammar check to catch any mistakes.

  • Ask someone else to read the essay and provide feedback.

  • Make sure to follow any formatting guidelines provided.

  • Revise and edit the essay as needed before submitting.

  • Practice writing e...read more

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Q4. Dif you fail in any class

Ans.

Yes, I failed in one class during my sophomore year of college.

  • I failed a statistics class due to struggling with the material and not seeking help early enough.

  • However, I retook the class the following semester and received an A.

  • This experience taught me the importance of seeking help when needed and not being afraid to ask questions.

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Q5. What is e-commerce?

Ans.

E-commerce refers to the buying and selling of goods and services over the internet.

  • E-commerce allows businesses to reach a global audience and operate 24/7.

  • Examples include online retail stores like Amazon, eBay, and Alibaba.

  • Payment methods in e-commerce include credit/debit cards, digital wallets, and online banking.

  • Security measures such as SSL encryption are crucial for protecting customer information.

  • Logistics and shipping play a key role in ensuring timely delivery of p...read more

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Q6. Cons and pros of social media or else about social media

Ans.

Social media has pros like connecting people and cons like privacy concerns.

  • Pros: Connects people globally, facilitates communication, provides platform for sharing information and ideas

  • Cons: Privacy concerns, cyberbullying, addiction to social media

  • Examples: Facebook connecting friends and family, Twitter for sharing news and opinions, Instagram for sharing photos

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Q7. what is the journal entry for accounts payable

Ans.

The journal entry for accounts payable is a credit to accounts payable and a debit to the corresponding expense or asset account.

  • Accounts payable is a liability account that represents the amount owed to suppliers or vendors for goods or services received.

  • When recording the journal entry for accounts payable, the accounts payable account is credited to increase the liability.

  • The corresponding expense or asset account is debited to reflect the increase in expenses or assets.

  • Fo...read more

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Q8. How do you convince a customer even if he don't want to buy the product from you

Ans.

Understand their needs, address their concerns, and provide value proposition.

  • Listen to their objections and address them with empathy.

  • Highlight the benefits and unique selling points of the product.

  • Provide social proof and testimonials from satisfied customers.

  • Offer a trial or demo to showcase the product's capabilities.

  • Create a sense of urgency by highlighting limited time offers or discounts.

  • Focus on the long-term benefits and return on investment.

  • Provide excellent custome...read more

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Q9. What do you mean by customer support

Ans.

Customer support refers to the assistance provided to customers before, during, and after a purchase.

  • Customer support involves addressing customer inquiries, issues, and complaints.

  • It includes providing product information, troubleshooting technical problems, and offering solutions.

  • Customer support can be offered through various channels such as phone, email, chat, and social media.

  • The goal of customer support is to ensure customer satisfaction and retention.

  • Examples of custo...read more

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Q10. Speak for a minute any interesting topic

Ans.

The impact of social media on mental health

  • Social media can have both positive and negative effects on mental health

  • Excessive use of social media can lead to feelings of loneliness and depression

  • Comparison to others on social media can negatively impact self-esteem

  • However, social media can also provide a sense of community and support for individuals struggling with mental health issues

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Q11. Explain about Windows 8.1 (Was Newly Released at that time)

Ans.

Windows 8.1 is the updated version of Windows 8, with improvements in user interface, features, and performance.

  • Introduced Start button for easier navigation

  • Improved multitasking capabilities with split-screen view

  • Enhanced search functionality with Bing integration

  • Updated apps and better customization options

  • Increased security features like built-in antivirus software

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Q12. What is Backup and type of backups

Ans.

Backup is the process of creating copies of data to prevent data loss, with types including full, incremental, and differential backups.

  • Backup is the process of creating copies of data to prevent data loss.

  • Types of backups include full, incremental, and differential backups.

  • Full backup: A complete copy of all data at a specific point in time.

  • Incremental backup: Copies only the data that has changed since the last backup.

  • Differential backup: Copies all changes since the last f...read more

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Q13. Say about something for straight 2 minutes

Ans.

I will talk about the importance of corporate social responsibility in today's business world.

  • Corporate social responsibility (CSR) is a business approach that contributes to sustainable development by delivering economic, social, and environmental benefits for all stakeholders.

  • CSR initiatives can include philanthropy, ethical labor practices, environmental sustainability, and community engagement.

  • Companies that prioritize CSR often see benefits such as improved brand reputat...read more

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Q14. What is customer support?

Ans.

Customer support is providing assistance and guidance to customers before, during, and after a purchase.

  • Customer support involves addressing customer inquiries, issues, and complaints.

  • It includes helping customers navigate products or services, troubleshooting technical problems, and providing solutions.

  • Customer support can be provided through various channels such as chat, email, phone, or in-person.

  • Examples of customer support include helping a customer reset their password...read more

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Q15. What do you mean by customer service ?

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Q16. What is snapshots based backup

Ans.

Snapshots based backup is a method of backing up data by capturing the state of a system at a specific point in time.

  • Snapshots are essentially a 'picture' of the data at a particular moment, allowing for easy restoration if needed.

  • They are commonly used in virtual environments to create point-in-time copies of virtual machines.

  • Snapshots can be taken manually or automatically on a scheduled basis.

  • They are typically stored separately from the original data to prevent corruption...read more

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Q17. What is bpo?

Ans.

BPO stands for Business Process Outsourcing. It involves contracting a third-party service provider to handle specific business processes.

  • BPO is a cost-effective way for companies to outsource non-core business functions such as customer service, data entry, and accounting.

  • It allows companies to focus on their core competencies and improve efficiency.

  • BPO services can be onshore, nearshore, or offshore depending on the location of the service provider.

  • Examples of BPO companies...read more

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Q18. what is E/m changes

Ans.

E/M changes refer to updates in Evaluation and Management codes used for billing medical services.

  • E/M changes are revisions made by the American Medical Association to the guidelines for documenting and coding Evaluation and Management services.

  • These changes can impact how healthcare providers code and bill for office visits, hospital visits, consultations, and other E/M services.

  • The updates often include changes to the documentation requirements, code selection criteria, and...read more

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Q19. Explain Windows RT

Ans.

Windows RT is a discontinued operating system for ARM-based devices.

  • Developed by Microsoft for tablets and PCs

  • Limited to apps from Windows Store

  • Does not support traditional desktop applications

  • Discontinued in 2015

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