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Sutherland Global Services Interview Questions and Answers for Freshers

Updated 2 Jul 2025
Popular Designations

21 Interview questions

🔥 Asked by recruiter 2 times
A CS Internet Associate was asked 3mo ago
Q. What is BPO?
Ans. 

BPO, or Business Process Outsourcing, involves contracting third-party service providers to handle specific business functions.

  • BPO can include customer service, technical support, and data entry.

  • Examples of BPO companies are Accenture, Infosys, and Concentrix.

  • It allows businesses to focus on core activities while reducing costs.

  • BPO can be domestic (within the same country) or offshore (to another country).

  • Common i...

View all CS Internet Associate interview questions
A Technical Consultant was asked 4mo ago
Q. Explain Windows 8.1.
Ans. 

Windows 8.1 is the updated version of Windows 8, with improvements in user interface, features, and performance.

  • Introduced Start button for easier navigation

  • Improved multitasking capabilities with split-screen view

  • Enhanced search functionality with Bing integration

  • Updated apps and better customization options

  • Increased security features like built-in antivirus software

View all Technical Consultant interview questions
A Technical Consultant was asked 4mo ago
Q. Explain Windows RT.
Ans. 

Windows RT is a discontinued operating system for ARM-based devices.

  • Developed by Microsoft for tablets and PCs

  • Limited to apps from Windows Store

  • Does not support traditional desktop applications

  • Discontinued in 2015

View all Technical Consultant interview questions
A Customer Service Associate was asked 4mo ago
Q. What is e-commerce?
Ans. 

E-commerce refers to the buying and selling of goods and services over the internet.

  • E-commerce allows businesses to reach a global audience and operate 24/7.

  • Examples include online retail stores like Amazon, eBay, and Alibaba.

  • Payment methods in e-commerce include credit/debit cards, digital wallets, and online banking.

  • Security measures such as SSL encryption are crucial for protecting customer information.

  • Logistic...

View all Customer Service Associate interview questions
An Infrastructure Engineer was asked 12mo ago
Q. What is snapshot-based backup?
Ans. 

Snapshots based backup is a method of backing up data by capturing the state of a system at a specific point in time.

  • Snapshots are essentially a 'picture' of the data at a particular moment, allowing for easy restoration if needed.

  • They are commonly used in virtual environments to create point-in-time copies of virtual machines.

  • Snapshots can be taken manually or automatically on a scheduled basis.

  • They are typically...

View all Infrastructure Engineer interview questions
An Infrastructure Engineer was asked 12mo ago
Q. What is a backup, and what are the different types of backups?
Ans. 

Backup is the process of creating copies of data to prevent data loss, with types including full, incremental, and differential backups.

  • Backup is the process of creating copies of data to prevent data loss.

  • Types of backups include full, incremental, and differential backups.

  • Full backup: A complete copy of all data at a specific point in time.

  • Incremental backup: Copies only the data that has changed since the last ...

View all Infrastructure Engineer interview questions
A Chat and Email Support Executive was asked
Q. What is customer support?
Ans. 

Customer support is providing assistance and guidance to customers before, during, and after a purchase.

  • Customer support involves addressing customer inquiries, issues, and complaints.

  • It includes helping customers navigate products or services, troubleshooting technical problems, and providing solutions.

  • Customer support can be provided through various channels such as chat, email, phone, or in-person.

  • Examples of c...

View all Chat and Email Support Executive interview questions
Are these interview questions helpful?
A CS Internet Associate was asked
Q. Write an email to a customer or your senior manager without any grammatical errors.
Ans. 

Crafting a clear, concise email is essential for effective communication in a professional setting.

  • Use a clear subject line, e.g., 'Project Update Required'.

  • Begin with a polite greeting, such as 'Dear [Name],'.

  • Keep sentences short and to the point to enhance readability.

  • Use proper punctuation and capitalization throughout the email.

  • Conclude with a courteous closing, like 'Best regards, [Your Name]'.

View all CS Internet Associate interview questions
A Customer Support Executive was asked
Q. Speak for a minute about any interesting topic.
Ans. 

The impact of social media on mental health

  • Social media can have both positive and negative effects on mental health

  • Excessive use of social media can lead to feelings of loneliness and depression

  • Comparison to others on social media can negatively impact self-esteem

  • However, social media can also provide a sense of community and support for individuals struggling with mental health issues

View all Customer Support Executive interview questions
A Customer Support Executive was asked
Q. What do you mean by customer support?
Ans. 

Customer support refers to the assistance provided to customers before, during, and after a purchase.

  • Customer support involves addressing customer inquiries, issues, and complaints.

  • It includes providing product information, troubleshooting technical problems, and offering solutions.

  • Customer support can be offered through various channels such as phone, email, chat, and social media.

  • The goal of customer support is ...

View all Customer Support Executive interview questions

Sutherland Global Services Interview Experiences for Freshers

121 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Sep 2024. There were 3 interview rounds.

Round 1 - HR 

(3 Questions)

  • Q1. All about myself
  • Q2. What are my hobbies
  • Ans. 

    My hobbies include reading, hiking, and playing the guitar.

    • Reading: I enjoy reading fiction and non-fiction books in my free time.

    • Hiking: I love exploring nature trails and going on outdoor adventures.

    • Playing the guitar: I have been playing the guitar for several years and enjoy learning new songs.

  • Answered by AI
  • Q3. Why you choose Sutherland
  • Ans. 

    I chose Sutherland for its reputation for excellent customer service and career growth opportunities.

    • Reputation for excellent customer service

    • Career growth opportunities

    • Positive reviews from current employees

    • Training and development programs

    • Global presence

  • Answered by AI
Round 2 - Assignment 

This round was about voice/non -voice assessment round. We had to focus on email writing in business format as we were selected for non-voice role.

Round 3 - Typing Test 

(1 Question)

  • Q1. It was typing test and they tested out WPM

Interview Preparation Tips

Topics to prepare for Sutherland Global Services Associate Customer Service Representative interview:
  • Typing Speed
Interview preparation tips for other job seekers - Interview process went well and very smooth.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Apr 2025, where I was asked the following questions.

  • Q1. General topics speak with 5 Mins
  • Q2. Self introduction
  • Q3. About this company what process is do the sutherland
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Apr 2025, where I was asked the following questions.

  • Q1. Draft email with the given scenario.
  • Q2. Listen and repeat the words.

Interview Preparation Tips

Interview preparation tips for other job seekers - Good company to start your career.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. What's your Hobbies
  • Ans. 

    My hobbies include reading, painting, and hiking.

    • Reading: I enjoy reading fiction and non-fiction books in my free time.

    • Painting: I like to express my creativity through painting and experimenting with different art mediums.

    • Hiking: I love exploring nature trails and challenging myself with new hiking routes.

  • Answered by AI
  • Q2. Why you are looking for this job
  • Ans. 

    I am looking for this job because I enjoy helping customers and solving their problems.

    • Passion for customer service

    • Enjoy problem-solving

    • Desire to help others

    • Seeking a challenging and rewarding career

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - When you take Decision Making
Interview experience
3
Average
Difficulty level
Easy
Process Duration
-
Result
-
Round 1 - Aptitude Test 

They gave a set of aptitude questions and time to complete it was 60 mins. It was not too difficult to clear

Round 2 - One-on-one 

(2 Questions)

  • Q1. Why do you want to join this internship program?
  • Ans. 

    I want to join this internship program to gain practical experience in my field of study and to learn from industry professionals.

    • Gain practical experience in my field of study

    • Learn from industry professionals

    • Enhance my skills and knowledge

    • Networking opportunities

    • Potential for future employment

  • Answered by AI
  • Q2. Questions about my educational background?
Round 3 - HR 

(1 Question)

  • Q1. What are your strengths and weaknesses?
  • Ans. 

    My strengths include strong communication skills and attention to detail. My weaknesses include being overly critical of my own work and sometimes struggling with time management.

    • Strengths: strong communication skills

    • Strengths: attention to detail

    • Weaknesses: overly critical of my own work

    • Weaknesses: sometimes struggle with time management

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and express your interests

HR Intern Interview Questions & Answers

user image Anonymous

posted on 14 Oct 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Job Portal and was interviewed in Sep 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. How good you are handling work pressure
  • Ans. 

    I thrive under work pressure and use it as motivation to perform at my best.

    • I prioritize tasks based on deadlines and importance

    • I practice time management techniques to stay organized

    • I communicate effectively with team members to delegate tasks and collaborate under pressure

  • Answered by AI
  • Q2. Why are you choosing for HR profile
  • Ans. 

    I am choosing the HR profile because I am passionate about helping people succeed in their careers and creating a positive work environment.

    • Passionate about helping people succeed

    • Enjoy creating a positive work environment

    • Interested in employee development and engagement

    • Strong communication and interpersonal skills

    • Enjoy problem-solving and conflict resolution

  • Answered by AI
Round 2 - HR 

(2 Questions)

  • Q1. Tell me something about you more
  • Ans. 

    I am a dedicated and detail-oriented individual with a passion for learning and growth.

    • I have a strong work ethic and always strive to exceed expectations

    • I am a quick learner and enjoy taking on new challenges

    • I am proficient in Microsoft Office Suite and have experience with HR processes

  • Answered by AI
  • Q2. Down the line where do you see yourself in future
  • Ans. 

    I see myself in a leadership role, driving strategic initiatives and mentoring others.

    • Continuing education to develop leadership skills

    • Seeking opportunities for advancement within the company

    • Mentoring junior HR professionals

    • Leading cross-functional teams on key projects

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confidence and honest
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jun 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. What is Backup and type of backups
  • Ans. 

    Backup is the process of creating copies of data to prevent data loss, with types including full, incremental, and differential backups.

    • Backup is the process of creating copies of data to prevent data loss.

    • Types of backups include full, incremental, and differential backups.

    • Full backup: A complete copy of all data at a specific point in time.

    • Incremental backup: Copies only the data that has changed since the last backu...

  • Answered by AI
  • Q2. What is snapshots based backup
  • Ans. 

    Snapshots based backup is a method of backing up data by capturing the state of a system at a specific point in time.

    • Snapshots are essentially a 'picture' of the data at a particular moment, allowing for easy restoration if needed.

    • They are commonly used in virtual environments to create point-in-time copies of virtual machines.

    • Snapshots can be taken manually or automatically on a scheduled basis.

    • They are typically stor...

  • Answered by AI

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
-
Result
Not Selected

I applied via Walk-in and was interviewed in Jul 2024. There were 3 interview rounds.

Round 1 - Group Discussion 

Self introduction in group discussion

Round 2 - Assignment 

Voice assessment through system

Round 3 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. Why should you refer this job
  • Ans. 

    I believe in the company's values and culture, and I am confident in my ability to contribute positively to the team.

    • I have researched the company and its reputation in the industry, and I am impressed by the opportunities for growth and development.

    • I have the necessary skills and experience that align with the job requirements, making me a suitable candidate for the position.

    • I have a strong work ethic and a passion fo...

  • Answered by AI
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Introduction round
Round 2 - Behavioral 

(1 Question)

  • Q1. Personal info and many more

Interview Preparation Tips

Interview preparation tips for other job seekers - I just don't like the time management of this company they simply wait us till 8:00 pm for the 2nd round which is manager round and at the end the just rejects us the the don't have vacancy so it's my personal advice that if u go for the interview make sure all the things when manager will come whether he come or not
Interview experience
3
Average
Difficulty level
Easy
Process Duration
-
Result
Selected Selected

I applied via Walk-in and was interviewed in May 2024. There were 3 interview rounds.

Round 1 - Assignment 

About your college days

Round 2 - Aptitude Test 

Basic aptitude and interpersonal skills

Round 3 - One-on-one 

(2 Questions)

  • Q1. Introduction about yourself
  • Ans. 

    I am a detail-oriented professional with experience in process management and a passion for optimizing workflows.

    • Background in business administration, focusing on process improvement.

    • Experience in data entry and analysis, ensuring accuracy and efficiency.

    • Skilled in using software tools like Excel and CRM systems to streamline operations.

    • Strong communication skills, enabling effective collaboration with team members.

    • Pr...

  • Answered by AI
  • Q2. Passion towards the company and job role
  • Ans. 

    I admire your company's commitment to innovation and excellence, and I'm excited about contributing to your team's success as a Process Associate.

    • Your company's reputation for innovation aligns with my desire to work in a dynamic environment.

    • I am impressed by your commitment to employee development, which shows you value your team.

    • The role of Process Associate allows me to utilize my analytical skills to improve proces...

  • Answered by AI

Top trending discussions

View All
Interview Tips & Stories
2w
toobluntforu
·
works at
Cvent
Can speak English, can’t deliver in interviews
I feel like I can't speak fluently during interviews. I do know english well and use it daily to communicate, but the moment I'm in an interview, I just get stuck. since it's not my first language, I struggle to express what I actually feel. I know the answer in my head, but I just can’t deliver it properly at that moment. Please guide me
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Sutherland Global Services Interview FAQs

How many rounds are there in Sutherland Global Services interview for freshers?
Sutherland Global Services interview process for freshers usually has 2-3 rounds. The most common rounds in the Sutherland Global Services interview process for freshers are HR, Resume Shortlist and One-on-one Round.
How to prepare for Sutherland Global Services interview for freshers?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Sutherland Global Services. The most common topics and skills that interviewers at Sutherland Global Services expect are Customer Service, Communication Skills, International Voice Process, customer support and voice process.
What are the top questions asked in Sutherland Global Services interview for freshers?

Some of the top questions asked at the Sutherland Global Services interview for freshers -

  1. How do you convince a customer even if he don't want to buy the product from ...read more
  2. what is the journal entry for accounts paya...read more
  3. What you know about Sutherland Global Servic...read more
What are the most common questions asked in Sutherland Global Services HR round for freshers?

The most common HR questions asked in Sutherland Global Services interview are for freshers -

  1. Why should we hire y...read more
  2. What are your strengths and weakness...read more
  3. What are your salary expectatio...read more
How long is the Sutherland Global Services interview process?

The duration of Sutherland Global Services interview process can vary, but typically it takes about less than 2 weeks to complete.

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Overall Interview Experience Rating

4/5

based on 55 interview experiences

Difficulty level

Easy 40%
Moderate 56%
Hard 5%

Duration

Less than 2 weeks 87%
2-4 weeks 3%
4-6 weeks 5%
More than 8 weeks 5%
View more
Join Sutherland Global Services We are a digital transformation company. We make digital 𝐡𝐮𝐦𝐚𝐧™

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based on 7.7k reviews

3.5/5

Rating in categories

3.3

Skill development

3.5

Work-life balance

3.2

Salary

3.4

Job security

3.5

Company culture

2.9

Promotions

3.3

Work satisfaction

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