Sutherland Global Services
10+ Krisemi Design Technologies Interview Questions and Answers
Q1. Essay writing in system without mistake
Essay writing in system without mistake requires attention to detail and proofreading.
Start by brainstorming ideas and creating an outline before writing the essay.
Proofread the essay for spelling, grammar, and punctuation errors.
Use tools like spell check and grammar check to catch any mistakes.
Ask someone else to read the essay and provide feedback.
Make sure to follow any formatting guidelines provided.
Revise and edit the essay as needed before submitting.
Practice writing e...read more
Q2. Talk about any topic for 1 minute.
The importance of good communication skills
Effective communication is crucial in any job, especially in customer service
It helps in building trust and rapport with customers
Active listening, clarity, and empathy are key components of good communication
Examples of good communication skills include using positive language, asking open-ended questions, and providing clear instructions
Q3. What you know about Sutherland Global Services?
Sutherland Global Services is a global business process outsourcing company known for providing customer service solutions.
Founded in 1986
Headquartered in Rochester, New York
Offers customer service, technical support, and sales services
Operates in over 40 countries worldwide
Q4. Dif you fail in any class
Yes, I failed in one class during my sophomore year of college.
I failed a statistics class due to struggling with the material and not seeking help early enough.
However, I retook the class the following semester and received an A.
This experience taught me the importance of seeking help when needed and not being afraid to ask questions.
Q5. Cons and pros of social media or else about social media
Social media has pros like connecting people and cons like privacy concerns.
Pros: Connects people globally, facilitates communication, provides platform for sharing information and ideas
Cons: Privacy concerns, cyberbullying, addiction to social media
Examples: Facebook connecting friends and family, Twitter for sharing news and opinions, Instagram for sharing photos
Q6. what is the journal entry for accounts payable
The journal entry for accounts payable is a credit to accounts payable and a debit to the corresponding expense or asset account.
Accounts payable is a liability account that represents the amount owed to suppliers or vendors for goods or services received.
When recording the journal entry for accounts payable, the accounts payable account is credited to increase the liability.
The corresponding expense or asset account is debited to reflect the increase in expenses or assets.
Fo...read more
Q7. How do you convince a customer even if he don't want to buy the product from you
Understand their needs, address their concerns, and provide value proposition.
Listen to their objections and address them with empathy.
Highlight the benefits and unique selling points of the product.
Provide social proof and testimonials from satisfied customers.
Offer a trial or demo to showcase the product's capabilities.
Create a sense of urgency by highlighting limited time offers or discounts.
Focus on the long-term benefits and return on investment.
Provide excellent custome...read more
Q8. What do you mean by customer support
Customer support refers to the assistance provided to customers before, during, and after a purchase.
Customer support involves addressing customer inquiries, issues, and complaints.
It includes providing product information, troubleshooting technical problems, and offering solutions.
Customer support can be offered through various channels such as phone, email, chat, and social media.
The goal of customer support is to ensure customer satisfaction and retention.
Examples of custo...read more
Q9. Speak for a minute any interesting topic
The impact of social media on mental health
Social media can have both positive and negative effects on mental health
Excessive use of social media can lead to feelings of loneliness and depression
Comparison to others on social media can negatively impact self-esteem
However, social media can also provide a sense of community and support for individuals struggling with mental health issues
Q10. What is Backup and type of backups
Backup is the process of creating copies of data to prevent data loss, with types including full, incremental, and differential backups.
Backup is the process of creating copies of data to prevent data loss.
Types of backups include full, incremental, and differential backups.
Full backup: A complete copy of all data at a specific point in time.
Incremental backup: Copies only the data that has changed since the last backup.
Differential backup: Copies all changes since the last f...read more
Q11. Say about something for straight 2 minutes
I will talk about the importance of corporate social responsibility in today's business world.
Corporate social responsibility (CSR) is a business approach that contributes to sustainable development by delivering economic, social, and environmental benefits for all stakeholders.
CSR initiatives can include philanthropy, ethical labor practices, environmental sustainability, and community engagement.
Companies that prioritize CSR often see benefits such as improved brand reputat...read more
Q12. What is customer support?
Customer support is providing assistance and guidance to customers before, during, and after a purchase.
Customer support involves addressing customer inquiries, issues, and complaints.
It includes helping customers navigate products or services, troubleshooting technical problems, and providing solutions.
Customer support can be provided through various channels such as chat, email, phone, or in-person.
Examples of customer support include helping a customer reset their password...read more
Q13. What do you mean by customer service ?
Q14. What is snapshots based backup
Snapshots based backup is a method of backing up data by capturing the state of a system at a specific point in time.
Snapshots are essentially a 'picture' of the data at a particular moment, allowing for easy restoration if needed.
They are commonly used in virtual environments to create point-in-time copies of virtual machines.
Snapshots can be taken manually or automatically on a scheduled basis.
They are typically stored separately from the original data to prevent corruption...read more
Q15. What is bpo?
BPO stands for Business Process Outsourcing. It involves contracting a third-party service provider to handle specific business processes.
BPO is a cost-effective way for companies to outsource non-core business functions such as customer service, data entry, and accounting.
It allows companies to focus on their core competencies and improve efficiency.
BPO services can be onshore, nearshore, or offshore depending on the location of the service provider.
Examples of BPO companies...read more
Q16. what is E/m changes
E/M changes refer to updates in Evaluation and Management codes used for billing medical services.
E/M changes are revisions made by the American Medical Association to the guidelines for documenting and coding Evaluation and Management services.
These changes can impact how healthcare providers code and bill for office visits, hospital visits, consultations, and other E/M services.
The updates often include changes to the documentation requirements, code selection criteria, and...read more
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