10+ Sutherland Global Services Interview Questions and Answers for Freshers

The importance of good communication skills

• Effective communication is crucial in any job, especially in customer service

• It helps in building trust and rapport with customers

• Active listening, clarity, and empathy are key components of good communication

• Examples of good communication skills include using positive language, asking open-ended questions, and providing clear instructions

Sutherland Global Services is a global business process outsourcing company known for providing customer service solutions.

• Founded in 1986

• Headquartered in Rochester, New York

• Offers customer service, technical support, and sales services

• Operates in over 40 countries worldwide

Essay writing in system without mistake requires attention to detail and proofreading.

• Start by brainstorming ideas and creating an outline before writing the essay.

• Proofread the essay for spelling, grammar, and punctuation errors.

• Use tools like spell check and grammar check to catch any mistakes.

• Ask someone else to read the essay and provide feedback.

• Make sure to follow any formatting guidelines provided.

• Revise and edit the essay as needed before submitting.

• Practice writing e...read more

Yes, I failed in one class during my sophomore year of college.

• I failed a statistics class due to struggling with the material and not seeking help early enough.

• However, I retook the class the following semester and received an A.

• This experience taught me the importance of seeking help when needed and not being afraid to ask questions.

E-commerce refers to the buying and selling of goods and services over the internet.

• E-commerce allows businesses to reach a global audience and operate 24/7.

• Examples include online retail stores like Amazon, eBay, and Alibaba.

• Payment methods in e-commerce include credit/debit cards, digital wallets, and online banking.

• Security measures such as SSL encryption are crucial for protecting customer information.

• Logistics and shipping play a key role in ensuring timely delivery of p...read more

Social media has pros like connecting people and cons like privacy concerns.

• Pros: Connects people globally, facilitates communication, provides platform for sharing information and ideas

• Cons: Privacy concerns, cyberbullying, addiction to social media

• Examples: Facebook connecting friends and family, Twitter for sharing news and opinions, Instagram for sharing photos

The journal entry for accounts payable is a credit to accounts payable and a debit to the corresponding expense or asset account.

• Accounts payable is a liability account that represents the amount owed to suppliers or vendors for goods or services received.

• When recording the journal entry for accounts payable, the accounts payable account is credited to increase the liability.

• The corresponding expense or asset account is debited to reflect the increase in expenses or assets.

• Fo...read more

Understand their needs, address their concerns, and provide value proposition.

• Listen to their objections and address them with empathy.

• Highlight the benefits and unique selling points of the product.

• Provide social proof and testimonials from satisfied customers.

• Offer a trial or demo to showcase the product's capabilities.

• Create a sense of urgency by highlighting limited time offers or discounts.

• Focus on the long-term benefits and return on investment.

• Provide excellent custome...read more

Customer support refers to the assistance provided to customers before, during, and after a purchase.

• Customer support involves addressing customer inquiries, issues, and complaints.

• It includes providing product information, troubleshooting technical problems, and offering solutions.

• Customer support can be offered through various channels such as phone, email, chat, and social media.

• The goal of customer support is to ensure customer satisfaction and retention.

• Examples of custo...read more

The impact of social media on mental health

• Social media can have both positive and negative effects on mental health

• Excessive use of social media can lead to feelings of loneliness and depression

• Comparison to others on social media can negatively impact self-esteem

• However, social media can also provide a sense of community and support for individuals struggling with mental health issues

Windows 8.1 is the updated version of Windows 8, with improvements in user interface, features, and performance.

• Introduced Start button for easier navigation

• Improved multitasking capabilities with split-screen view

• Enhanced search functionality with Bing integration

• Updated apps and better customization options

• Increased security features like built-in antivirus software

Backup is the process of creating copies of data to prevent data loss, with types including full, incremental, and differential backups.

• Backup is the process of creating copies of data to prevent data loss.

• Types of backups include full, incremental, and differential backups.

• Full backup: A complete copy of all data at a specific point in time.

• Incremental backup: Copies only the data that has changed since the last backup.

• Differential backup: Copies all changes since the last f...read more

I will talk about the importance of corporate social responsibility in today's business world.

• Corporate social responsibility (CSR) is a business approach that contributes to sustainable development by delivering economic, social, and environmental benefits for all stakeholders.

• CSR initiatives can include philanthropy, ethical labor practices, environmental sustainability, and community engagement.

• Companies that prioritize CSR often see benefits such as improved brand reputat...read more

Customer support is providing assistance and guidance to customers before, during, and after a purchase.

• Customer support involves addressing customer inquiries, issues, and complaints.

• It includes helping customers navigate products or services, troubleshooting technical problems, and providing solutions.

• Customer support can be provided through various channels such as chat, email, phone, or in-person.

• Examples of customer support include helping a customer reset their password...read more

Snapshots based backup is a method of backing up data by capturing the state of a system at a specific point in time.

• Snapshots are essentially a 'picture' of the data at a particular moment, allowing for easy restoration if needed.

• They are commonly used in virtual environments to create point-in-time copies of virtual machines.

• Snapshots can be taken manually or automatically on a scheduled basis.

• They are typically stored separately from the original data to prevent corruption...read more

BPO stands for Business Process Outsourcing. It involves contracting a third-party service provider to handle specific business processes.

• BPO is a cost-effective way for companies to outsource non-core business functions such as customer service, data entry, and accounting.

• It allows companies to focus on their core competencies and improve efficiency.

• BPO services can be onshore, nearshore, or offshore depending on the location of the service provider.

• Examples of BPO companies...read more

E/M changes refer to updates in Evaluation and Management codes used for billing medical services.

• E/M changes are revisions made by the American Medical Association to the guidelines for documenting and coding Evaluation and Management services.

• These changes can impact how healthcare providers code and bill for office visits, hospital visits, consultations, and other E/M services.

• The updates often include changes to the documentation requirements, code selection criteria, and...read more