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Sutherland Global Services Associate Customer Service Representative Interview Questions and Answers

Updated 3 Oct 2024

Sutherland Global Services Associate Customer Service Representative Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Sep 2024. There were 3 interview rounds.

Round 1 - HR 

(3 Questions)

  • Q1. All about myself
  • Q2. What are my hobbies
  • Ans. 

    My hobbies include reading, hiking, and playing the guitar.

    • Reading: I enjoy reading fiction and non-fiction books in my free time.

    • Hiking: I love exploring nature trails and going on outdoor adventures.

    • Playing the guitar: I have been playing the guitar for several years and enjoy learning new songs.

  • Answered by AI
  • Q3. Why you choose Sutherland
  • Ans. 

    I chose Sutherland for its reputation for excellent customer service and career growth opportunities.

    • Reputation for excellent customer service

    • Career growth opportunities

    • Positive reviews from current employees

    • Training and development programs

    • Global presence

  • Answered by AI
Round 2 - Assignment 

This round was about voice/non -voice assessment round. We had to focus on email writing in business format as we were selected for non-voice role.

Round 3 - Typing Test 

(1 Question)

  • Q1. It was typing test and they tested out WPM

Interview Preparation Tips

Topics to prepare for Sutherland Global Services Associate Customer Service Representative interview:
  • Typing Speed
Interview preparation tips for other job seekers - Interview process went well and very smooth.

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Sep 2024. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Self Introduction
  • Q2. About Experience
Round 2 - One-on-one 

(3 Questions)

  • Q1. Self Introduction
  • Q2. About Experience
  • Q3. Weakness and Strength
Round 3 - Assignment 

Typing Test and a mock chat

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Apr 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Introduction , experience last drawn salary of fresher graduate or not ?
  • Ans. 

    The question is asking about the candidate's introduction, experience, and last drawn salary.

    • Introduce yourself and highlight your relevant experience.

    • Mention your last drawn salary if applicable.

    • If you are a fresher graduate, mention that you do not have any previous salary.

    • Focus on your skills and how they align with the job requirements.

  • Answered by AI
Round 2 - One-on-one 

(1 Question)

  • Q1. It was operations round which means hr will only ask you about whether you can do rotation shift or not and what was previous role in your company if graduate then will check grammer check

Interview Preparation Tips

Interview preparation tips for other job seekers - My friend i know you are feeling nervous but seriously it's a boo which means they only want to hire those can can atleast Speak English and understand it well and if it is an domestic process then just basic English speaking will be okay
Now make sure you prepare only these questions and I am sure you will be hired
1st question :- introduction
2nd question:- previous salary, salary expectations, previous role if experienced - if fresher grammer check is must means - how did you spend your last weekend 2nd :- memorable day of your life 3rd :- last movie you watched
3rd question:- can you do rotational shift Answer must be yes
Now last typing test which should be 90 % accuracy speed doesn't that much matter
And last versant:- please open YouTube and search :- Pearson versant test example and just learn the sentences and fill in the blanks and I am 100% sure you will pass you only need 50 marks out of 100 which is so easy . I am writing this from my heart because I think that keeping this knowledge or kind of secret will give me nothing but if I share I'll get so many likes or blessings that's all I am sure if you read this you will be hired 100 % have an amazing life aheadm
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Nov 2023. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. About yourself and salary discussion
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Job Fair and was interviewed before May 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. How to handle an angry customer
  • Ans. 

    Listen actively, empathize, remain calm, apologize, offer solutions, follow up

    • Listen actively to understand the customer's issue

    • Empathize with the customer's feelings and show understanding

    • Remain calm and avoid taking the customer's anger personally

    • Apologize for the inconvenience caused, even if it wasn't your fault

    • Offer solutions to resolve the issue and make the customer happy

    • Follow up with the customer to ensure the

  • Answered by AI
  • Q2. What do if there is someone in the team you dont like
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Dec 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. Why you want to work in our company
  • Q2. Tell me about your self
  • Q3. Are comfortable for relocation
  • Ans. 

    Yes, I am comfortable with relocation.

    • I am open to new experiences and challenges.

    • I have relocated before for work and adapted well to new environments.

    • I am willing to relocate for the right opportunity.

    • I understand that relocation may be necessary for career growth and development.

  • Answered by AI
  • Q4. What do you know about our company
  • Q5. What is called self motivated

Interview Preparation Tips

Interview preparation tips for other job seekers - All the best and do your best believe in yourself be confident and punctual

Sutherland Global Services Interview FAQs

How many rounds are there in Sutherland Global Services Associate Customer Service Representative interview?
Sutherland Global Services interview process usually has 3 rounds. The most common rounds in the Sutherland Global Services interview process are HR, Assignment and Typing Test.

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