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Sutherland Global Services Senior Customer Service Associate Interview Questions and Answers

Updated 14 Feb 2023

Sutherland Global Services Senior Customer Service Associate Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Basic Introduction Name and current location
  • Q2. Education and Experiences
Round 3 - Aptitude Test 

Multiple choice questions on scenarios

Round 4 - One-on-one 

(2 Questions)

  • Q1. Questions regarding work profile in details
  • Q2. Salary discussions and shifts transport availability

Interview Preparation Tips

Interview preparation tips for other job seekers - Very Easy process and very basic and simple questions will be asked just be confident and active that’s all.

Interview questions from similar companies

Interview Preparation Tips

Round: Group Discussion
Tips: Be confident and speak relevant points

Round: Technical Interview
Experience: It was 2 member panel who conducted the interview. The interview questions were centred around my prior work experience, my specialization and guess estimates about a hypothetical business scenario.
Tips: Have a couple of good questions to ask the panellist when they ask you.

Round: Technical Interview
Experience: This interview was conducted by the head of a business unit. The questions was mainly about my prior work experience. This interview more detailed and serious in manner.

Round: HR Interview
Experience: This round was conducted by a senior HR manager. This round was more about my fit in the organization.

Skills: Business Logic , Communication Skills, Analytical Skills
College Name: KJ SOMAIYA INSTITUTE OF MANAGEMENT STUDIES AND RESEARCH

I applied via Naukri.com and was interviewed in Jun 2018. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. You will be asked around 12 questions regarding your technical knowledge, you need to answer them yes or no, 70 to 80% correct is passing marks
  • Q2. Behavioral test on computer
  • Q3. Package discussion
  • Q4. Technical questions maybe with some scenarios.

Interview Preparation Tips

General Tips: Be confident and keep on doing conversation with the interviewer. If they find you that you can handle any situation then it doesn't matter even if you are not able to answer some technical questions. So make them believe you can. After every answer you give, elaborate it with some example or scenario you have faced.
Skills: Confidence, Communication, Analytical Skills, Leadership
Duration: <1 week

I applied via Naukri.com and was interviewed before May 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. First round : 3 hours API coding round which tests you for your ability to code, coding style , coding design, test cases, etc
  • Q2. Second Round : Java concepts

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are appearing for Java Backend Developer role, please prepare the Java concepts very well. Having experience with AWS, Kubernetes, Kafka, etc does help.

I applied via Company Website and was interviewed before Jul 2020. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Tell me something about yourself?
  • Q2. Defect life cycle and testing life cycle
  • Q3. Scenario

Interview Preparation Tips

Interview preparation tips for other job seekers - Be yourself and stick to your answer, there is nothing write or wrong in the interview world. Your experiences are your own experiences, they may not match other's experience. The person who is on the other side of the table knows this well.

I applied via Job Portal and was interviewed before Feb 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. About my past job roles and responsibility
  • Q2. What are the skills which we use in our daily BAU
  • Q3. How can we transform the organization with our contribution

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview was much like a discussion, it went great.
It was not a panel round but only 1 to 1 discussion.

I applied via Approached by Company and was interviewed before May 2021. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. Explain Modal Analysis ??
  • Ans. 

    Modal analysis is a technique used to study the dynamic behavior of structures under different loads.

    • Modal analysis involves determining the natural frequencies, damping ratios, and mode shapes of a structure.

    • It helps in understanding how a structure will respond to different types of loads and vibrations.

    • Modal analysis is commonly used in the aerospace, automotive, and civil engineering industries.

    • For example, modal a...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare Finite Element Analysis and SOM theory

Interview Questionnaire 

3 Questions

  • Q1. Inevitable consisted of 4 round :-
  • Q2. One such question i remember was no of possible decoding of a given integer string. Ex - If a-1, b-2, c-3, ... Z - 26 Then 123 can be written as ABC, LC, AW
  • Q3. 3) MCQ - it consisted of multiple choice questions from android and java domain. The level was medium. 4) Manager round - asked questions about my project and technologies used. Gave me a problem relate...

Interview Preparation Tips

Interview preparation tips for other job seekers - Practice Algorithms

I applied via Walk-in and was interviewed before Oct 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Self intraduction
  • Q2. My self introduction
  • Q3. Please inform then it self

Interview Preparation Tips

Interview preparation tips for other job seekers - Good but not in quick ans

I applied via Job Portal and was interviewed before Aug 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Tell me about ur self?

Round 3 - Group Discussion 

Do Money matters in in life, there was a gd done to test ur skills

Interview Preparation Tips

Interview preparation tips for other job seekers - Be calm and attentive, don't hesitate about salary and clarification on shifts timings

Sutherland Global Services Interview FAQs

How many rounds are there in Sutherland Global Services Senior Customer Service Associate interview?
Sutherland Global Services interview process usually has 4 rounds. The most common rounds in the Sutherland Global Services interview process are Resume Shortlist, HR and Aptitude Test.

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Sutherland Global Services Senior Customer Service Associate Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more
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Sutherland Global Services Senior Customer Service Associate Salary
based on 111 salaries
₹2 L/yr - ₹4.9 L/yr
7% more than the average Senior Customer Service Associate Salary in India
View more details

Sutherland Global Services Senior Customer Service Associate Reviews and Ratings

based on 19 reviews

2.3/5

Rating in categories

2.2

Skill development

2.6

Work-life balance

2.3

Salary

2.5

Job security

2.4

Company culture

2.1

Promotions

2.2

Work satisfaction

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