Interview Questions

  • Reviews
  • Salaries
  • Interview Questions
  • About Company
  • Benefits
  • Jobs
  • Office Photos
+ Contribute
notification
notification
Login
Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by Foundever Team. If you also belong to the team, you can get access from here

Foundever Verified Tick

Compare button icon Compare button icon Compare
3.6

based on 1.9k Reviews

Filter interviews by

Foundever Interview Questions, Process, and Tips

Updated 26 Jan 2025

Top Foundever Interview Questions and Answers

View all 36 questions

Foundever Interview Experiences

Popular Designations

140 interviews found

Customer Service Representative Interview Questions & Answers

user image Anonymous

posted on 31 Aug 2021

I applied via Company Website and was interviewed in Jul 2021. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Introduce about yourself.
  • Ans. 

    I am a dedicated and experienced Customer Service Representative with a strong focus on providing excellent customer support.

    • I have over 5 years of experience in customer service roles, where I have honed my communication and problem-solving skills.

    • I am highly skilled in handling customer inquiries, resolving complaints, and ensuring customer satisfaction.

    • I have a proven track record of meeting and exceeding customer s...

    • Answered by AI
    View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - This'd be the mandatory question in every field of organisation to get to know about ourselves and also our personality as well. Being confident and sharp will help you out clear this question. Firstly try to give out a good introduction about yourself in a short and sweet way. Just keep it simple. Simple and slay!..

Customer Service Representative Interview Questions asked at other Companies

Q1. 4) What is the difference between BPO and KPO?
View answer (3)

Technical Consultant Interview Questions & Answers

user image Anonymous

posted on 24 Jun 2021

I applied via Recruitment Consultant and was interviewed in Dec 2020. There were 4 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Walk me through your resume?
    • View 1 more answer
  • Q2. They have asked me about experience.
    • Add your answer
  • Q3. They have asked me about Covid-19.
    • Add your answer
  • Q4. Then they have asked me about technical questions
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Firstly, be confident while giving an interview. Be in a well grooming. Don't be hasitate. First listen what the interviewer wants to ask. Don't be overconfident. If he/she is asking about some topic then first say what is that, then when it has been came, then advantages or disadvantages of that, then how to protect that.

Technical Consultant Interview Questions asked at other Companies

Q1. Oops C and java difference Query for selecting all columns from a table 10 uses of a pen Personal questions like the place we belong to What do you know about our company The interview was not really good ,I got selected 😅 for role of tech... read more
View answer (1)

OMTT Interview Questions & Answers

user image Anonymous

posted on 13 Jun 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Newspaper Ad and was interviewed before Jun 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

Technical support, email support

Round 3 - HR 

(2 Questions)

  • Q1. Tell me about your self
    • Add your answer
  • Q2. Where do you see yourself in next 2 years
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be true and confident

speech analytic Interview Questions & Answers

user image Anonymous

posted on 16 Mar 2022

I applied via Naukri.com and was interviewed in Sep 2021. There was 1 interview round.

Round 1 - HR 

(4 Questions)

  • Q1. What are your salary expectations?
    • Add your answer
  • Q2. Share details of your previous job.
    • Add your answer
  • Q3. Why are you looking for a change?
    • Add your answer
  • Q4. Tell me about yourself.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - For Sitel , if you have good coms skills, good analytical skills, knowledge of Quality tools, data analysis skills then you can try .

Foundever interview questions for popular designations

 Customer Service Executive

 (13)

 Customer Service Associate

 (10)

 Customer Service Professional

 (8)

 Customer Service Representative

 (7)

 Customer Care Executive

 (5)

 CSR Executive

 (4)

 Customer Support Associate

 (4)

 Technical Support Representative

 (4)

Customer Service Associate Interview Questions & Answers

user image Anonymous

posted on 15 Dec 2021

Interview Questionnaire 

1 Question

  • Q1. How to solve issues
  • Ans. 

    To solve issues, listen actively, empathize, identify the problem, offer solutions, and follow up.

    • Listen actively to the customer's concerns

    • Empathize with the customer's situation

    • Identify the root cause of the problem

    • Offer solutions that address the customer's needs

    • Follow up to ensure the issue has been resolved

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good company and work environment and infrastuctures

Customer Service Associate Interview Questions asked at other Companies

Q1. Situational: If customer gets damaged product and he is saying he want to return the product then what you will do? (write an mail)
View answer (39)

Get interview-ready with Top Foundever Interview Questions

Customer Service Representative Interview Questions & Answers

user image Anonymous

posted on 10 Nov 2021

I applied via Recruitment Consultant and was interviewed in May 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Introduce yourself in french, what do you do in ur free time, why do you want to work with sitel, they asked about my teaching experience
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident , expressive and honest in whatever question you will be answering

Customer Service Representative Interview Questions asked at other Companies

Q1. 4) What is the difference between BPO and KPO?
View answer (3)

Jobs at Foundever

View all

Technical Analyst Interview Questions & Answers

user image Anonymous

posted on 31 Mar 2021

I applied via Recruitment Consultant and was interviewed in Mar 2021. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Introduce yourself. Tell me about your favourite colour? 2nd round:- written assessment (technical questions). 3rd round : y this company ? Wht will you do if the keyword connection is n...
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I'm from a pharmacy background so the final round was more about why I decided to change my field? But also the client asked about family and wanted to know if you would stick with the company fr a long time.

Technical Analyst Interview Questions asked at other Companies

Q1. Write a program to get a employee list whose salary is greater than 50k and grade is above from A, Use Java 8 stream to get the list
View answer (2)

Customer Service Professional Interview Questions & Answers

user image Anonymous

posted on 21 Apr 2021

I applied via Recruitment Consultant and was interviewed in Mar 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. 1. Previous experience
    • Add your answer
  • Q2. 2. Questions regarding sales
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - You have to chat with a trainer in the first round, make sure you don't use any short forms and avoid grammar mistakes.

Customer Service Professional Interview Questions asked at other Companies

Q1. What do you do when a customer gets angry?
View answer (1)

Customer Service Professional Interview Questions & Answers

user image Anonymous

posted on 26 Jul 2022

I applied via Recruitment Consulltant and was interviewed before Jul 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. About yourself past experience if any.
    • Add your answer
  • Q2. Education details where do you see yourself with sitel
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident proficient and updated about all your details in the resume

Customer Service Professional Interview Questions asked at other Companies

Q1. What do you do when a customer gets angry?
View answer (1)

Customer Support Executive Interview Questions & Answers

user image Anonymous

posted on 21 Dec 2021

I applied via Referral and was interviewed in Jun 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Descalate an angry customer
  • Ans. 

    To descalate an angry customer, listen actively, empathize, apologize, offer a solution, and follow up.

    • Listen actively to the customer's complaint without interrupting

    • Empathize with the customer's frustration and acknowledge their feelings

    • Apologize for the inconvenience caused and take responsibility

    • Offer a solution or alternative to resolve the issue

    • Follow up with the customer to ensure their satisfaction

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Know company vision and the roles of a customer service representative.

Customer Support Executive Interview Questions asked at other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they work,how i will handle a difficult nd angry customer,i can satisfied my client.
View answer (21)

Top trending discussions

View All
Interview Tips & Stories
2w
an operations executive
Job Market Seems to Be Opening Up Again!
I've been getting more interview calls recently, and after months of silence., it’s a relief! Things are looking better out there. Keep building your skills and applying, guys. Patience does pay off! For context: I have about 5 years of experience in the IT field, currently working as a security analyst (contract role) for the past 6 months. I've been applying for analyst roles at junior/mid-level positions open to hybrid and remote setups. Certifications I’ve done so far include CEH, CCNA, AWS Practitioner, and Splunk Essentials. What’s been your experience with job hunting lately? Let’s help each other out!
Got a question about Foundever?
Ask anonymously on communities.
More about working at Foundever

Foundever Interview FAQs

How many rounds are there in Foundever interview?
Foundever interview process usually has 2-3 rounds. The most common rounds in the Foundever interview process are HR, One-on-one Round and Resume Shortlist.
How to prepare for Foundever interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Foundever. The most common topics and skills that interviewers at Foundever expect are Customer Service, international bpo, bpo, voice process and customer support.
What are the top questions asked in Foundever interview?

Some of the top questions asked at the Foundever interview -

  1. How many agents will be required with an AHT of 15 mins per transaction and 150...read more
  2. What is money market securities and commercial pap...read more
  3. what comes in your mind when we talk about technical aspec...read more
How long is the Foundever interview process?

The duration of Foundever interview process can vary, but typically it takes about less than 2 weeks to complete.

Tell us how to improve this page.

Foundever Interviews By Designations

Interview Questions for Popular Designations

Foundever Interview Process

based on 155 interviews

Interview experience

4.2
  
Good
View more

Interview Questions from Similar Companies

TCS Interview Questions
3.7
 • 10.4k Interviews
Accenture Interview Questions
3.9
 • 8.1k Interviews
Infosys Interview Questions
3.6
 • 7.6k Interviews
Wipro Interview Questions
3.7
 • 5.6k Interviews
Tech Mahindra Interview Questions
3.5
 • 3.8k Interviews
HCLTech Interview Questions
3.5
 • 3.8k Interviews
Genpact Interview Questions
3.8
 • 3k Interviews
IBM Interview Questions
4.0
 • 2.4k Interviews
Teleperformance Interview Questions
3.9
 • 1.7k Interviews
Concentrix Corporation Interview Questions
3.8
 • 1.6k Interviews
View all

Fast track your campus placements

Aditya Degree College, Kakinada Placement Questions
1 Interview
View all

Foundever Reviews and Ratings

based on 1.9k reviews

3.6/5

Rating in categories

3.5

Skill development

3.5

Work-life balance

3.1

Salary

3.6

Job security

3.5

Company culture

2.9

Promotions

3.4

Work satisfaction

Explore 1.9k Reviews and Ratings
Jobs at Foundever
International Voice Process (Foundever)

Mumbai,

Thane

+1

0-4 Yrs

₹ 1-4 LPA

Hiring For Domestic Process

Thane,

Mumbai

1-2 Yrs

₹ 0.5-2.25 LPA

HR Recruiter | Foundever

Hyderabad / Secunderabad

0-2 Yrs

Not Disclosed

Explore more jobs
Foundever Salaries in India
Customer Service Professional
706 salaries
unlock blur

₹1 L/yr - ₹5.5 L/yr

Customer Service Executive
485 salaries
unlock blur

₹1.2 L/yr - ₹4.8 L/yr

Customer Service Representative
379 salaries
unlock blur

₹1.4 L/yr - ₹4.2 L/yr

Customer Support Executive
231 salaries
unlock blur

₹1.3 L/yr - ₹4 L/yr

Team Lead
214 salaries
unlock blur

₹2.9 L/yr - ₹8.4 L/yr

Explore more salaries
Compare Foundever with

Concentrix Corporation

3.8
Compare

Teleperformance

3.9
Compare

Wipro

3.7
Compare

Genpact

3.8
Compare
Popular Calculators
Are you paid fairly?
Monthly In-hand Salary Calculator
Gratuity Calculator
HRA Calculator
Salary Hike Calculator
Did you find this page helpful?
Yes No
write
Share an Interview