iSON Xperiences Team Lead Operations Interview Questions and Answers

Simple Math, reasoning, English are in test.

Q1. Basic introduction round
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Q1. Operation related questions
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Q2. How to calculate shrinkage.
Ans. 
Shrinkage is calculated by dividing the total amount of time an employee is not available to work by the total scheduled work time.
• Calculate total scheduled work time for a specific period (e.g. a day, week, month).

• Determine the total amount of time employees are not available to work due to breaks, meetings, training, etc.

• Divide the total time employees are not available by the total scheduled work time to get the shr
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Q3. How to calculatea attrition.
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Attrition rate is calculated by dividing the number of employees who left the company during a certain period by the average number of employees during that same period.
• Calculate the number of employees who left the company during a specific time frame.

• Calculate the average number of employees during that same time frame.

• Divide the number of employees who left by the average number of employees to get the attrition rat...read more
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Q4. How to handle the team
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Q1. Why do you want to join us?
Ans. 
I am passionate about leading teams and driving operational excellence.
• Passionate about leading and motivating teams

• Strong background in operations management

• Excited about the opportunity to make a positive impact on the organization
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Q2. What are the changes you bring to the table?
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Q1. Self intro of yours
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Q2. Previous work experience
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Q1. Technical check
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Q2. Stability check
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Q1. Need to follow Kpi and KRA
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Q2. Need to planning roster
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Q3. Need to improve QA
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Q4. Need to take desicion at the same time
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Q5. Need to know the product knowledge
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Q1. What is the chargeback
Ans. 
A chargeback is a reversal of a credit card transaction initiated by the cardholder's bank.
• A chargeback occurs when a customer disputes a charge on their credit card statement.

• The cardholder's bank investigates the dispute and may reverse the transaction if it is found to be valid.

• Chargebacks can result in financial losses for businesses, as they often incur fees and lose the sale amount.

• Common reasons for chargebacks ...read more
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Q1. Can you share your experience from your previous company where you handled P1 cases, and explain how you managed to resolve them?
Ans. 
I successfully handled P1 cases at my previous company by prioritizing urgency, coordinating with cross-functional teams, and implementing quick and effective solutions.
• Prioritized P1 cases based on urgency and impact on customers

• Coordinated with cross-functional teams such as engineering, product, and customer support to quickly address the issue

• Implemented quick and effective solutions to resolve P1 cases and minimiz...read more
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Q2. If you are working from home and your internet is not functioning, how would you support the critical infrastructure of the client?
Ans. 
I would immediately contact my team to inform them of the situation and work on finding alternative solutions to ensure the critical infrastructure of the client is supported.
• Contact team members to inform them of the situation

• Work on finding alternative solutions such as using a mobile hotspot or going to a location with stable internet connection

• Prioritize critical tasks and delegate responsibilities to team members
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Q1. What are your expectations regarding the position?
Ans. 
I expect to lead a team to achieve operational excellence through effective communication, problem-solving, and continuous improvement.
• Lead and motivate team members to meet performance goals

• Implement efficient processes to streamline operations

• Provide guidance and support to team members

• Collaborate with other departments to ensure smooth operations

• Identify areas for improvement and implement solutions
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Q2. When would you be available to join us?
Ans. 
I am available to join in two weeks.
• I can start in two weeks from now.

• I need to give my current employer a two weeks notice.

• I have some personal commitments for the next two weeks.

• I need time to relocate to the new location.
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Easy and comfortable test

Q1. Self intro given
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Q2. Nothing only self intro they asked
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Discussion about salary