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iSON Xperiences Collection Agent Interview Questions and Answers

Updated 6 Oct 2023

iSON Xperiences Collection Agent Interview Experiences

2 interviews found

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Sep 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(4 Questions)

  • Q1. Which stay from present?
  • Ans. I am stay from Delhi basically from UP...and stay from me and my sister both living a room rent available ....and my sister study in this class 7 th and I am job for collection department.
  • Answered Anonymously
  • Q2. How do work? First off all Customer tell us and say silent to listen the customer and then solved this query ...this is the customer service .....but customer solve query .....then again customer paymen...
  • Ans. I am working for a 1 year in this company as work of SBI collection agent and this process of collection company name of Ison Bpo India Pvt ltd. Staff -Good morning avi this here,customer- yes ,staff -my name is misha from regarding a call of SBI credit behalf sir please tell me not pay this amount 5000 how to reasons not pay timely...... customer- say some financial issue pay after some days, staff- sir I know finan...
  • Answered Anonymously
  • Q3. What will be certification in this company ?
  • Ans. Certification of call audit and duality auditor to feed back good calls calls and properly opening , purpose,conversation of customer proving customer agree to pay closing ...... Then auditor decided to good work for assignment.
  • Answered Anonymously
  • Q4. How do a fun activity in this company ?
  • Ans. Supposed that be calling and be mind be upset ...then senior for till time to break team and .....fun activities .....this mind be divert and then call start for good adventure .
  • Answered Anonymously
Round 3 - HR 

(3 Questions)

  • Q1. Which company should be live?
  • Ans. Some medical issue so company workout this .......hr say to this time to ok ....ya I am ok .
  • Answered Anonymously
  • Q2. About yourself ?
  • Ans. My name is Manisha and my qualification is BSC completed an I am Dra certified stay from Delhi basically from UP. I am working for a 1 year in this company as work of SBI collection agent and this process of collection company name of Ison Bpo India Pvt ltd.
  • Answered Anonymously
  • Q3. First question this customer balance pending 5000 how to convenience customer and collect your money from your official website. how to pay this customer ?
  • Ans. First off all Customer tell us and say silent to listen the customer and then solved this query ...this is the customer service .....but customer solve query .....then again customer payment to conversation of the work of collection ....... Staff -Good morning avi this here,customer- yes ,staff -my name is misha from regarding a call of SBI credit behalf sir please tell me not pay this amount 5000 how to reasons not ...
  • Answered Anonymously
Round 4 - Assignment 

Certification of call audit and duality auditor to feed back good calls calls and properly opening , purpose,conversation of customer proving customer agree to pay closing ...... Then auditor decided to good work for assignment.

Interview Preparation Tips

Interview preparation tips for other job seekers - Koi bhi department m ho usme apko ya koi company ho apko work us time surf or Sirf apne Kam par dhyan Dena h....this is my experience and my advice take respect then take respect ......

I applied via Referral and was interviewed in Jan 2022. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. What is different between credit card and debit card
  • Ans. 

    Credit card is a loan while debit card is linked to your bank account.

    • Credit card allows you to borrow money from the bank and pay it back later with interest

    • Debit card deducts money directly from your bank account when you make a purchase

    • Credit card can help build credit score while debit card does not affect credit score

    • Credit card may have rewards or cashback programs while debit card usually does not

    • Credit card may...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for iSON Xperiences Collection Agent interview:
  • Dra course
  • Communication Skills
Interview preparation tips for other job seekers - There are some questions
* What is credit card
* What is cibil
*How to convince customer to pay
*Why you are joining in collection department

Collection Agent Interview Questions Asked at Other Companies

Q1. What is different between credit card and debit card
Q2. How will handle your customer for loan amount?
Q3. How much time to recover the amount?
Q4. How to politely talk customer if someone die in his house.
Q5. How collect money to the customer

Interview questions from similar companies

I applied via Naukri.com and was interviewed before Feb 2021. There was 0 interview round.

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare for below questions.
1. Tell me about yourself.
2. Why should we hire you.
3. What are the skills you have.

Interview Questionnaire 

1 Question

  • Q1. HR asked about work experience

Interview Preparation Tips

Round: Resume Shortlist
Experience: I was waiting for shortlisting

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. About sla of ticket and high ageing
Round 2 - HR 

(1 Question)

  • Q1. Technical backround and family details

I applied via Referral and was interviewed in Dec 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. React basics and practical experience along with testing

Interview Preparation Tips

Interview preparation tips for other job seekers - You should have understanding of at least fundamentals of react

Interview Questionnaire 

1 Question

  • Q1. TDS related questions

Interview Preparation Tips

Round: Test
Experience: Aptitude, reasoning, maths and English grammer

I applied via Naukri.com and was interviewed in Feb 2021. There were 3 interview rounds.

Interview Preparation Tips

Interview preparation tips for other job seekers - Good

Team Lead Interview Questions & Answers

WNS user image Anonymous

posted on 20 May 2022

I applied via Newspaper Ad and was interviewed before May 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

It depends on for which process have requirement of people. It could be Shipping and Logistics related and or health care department related and finance & account as well.

Round 3 - HR 

(1 Question)

  • Q1. General information and behavioral questions. They check how long you want to do job with company and sustainability in the job.
Round 4 - One-on-one 

(1 Question)

  • Q1. This is final round with process Management and may be hard if you didn't prepare.

Interview Preparation Tips

Topics to prepare for WNS Team Lead interview:
  • Basic knowledge of computer
  • MS Office
  • Excel
  • Typing 30 wpm
  • Communication Skills
Interview preparation tips for other job seekers - Please keep well prepared yourself before interview. Search results from Google about company details. Show up your long availability in this position.

I applied via Company Website and was interviewed before Sep 2020. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Do you have sales experience ?
  • Ans. As an Ex-employee of suth for past 6 1/2 yrs, already I worked with Dell which was dealing with total sales
  • Answered by Krishnaveni Gopal
  • Q2. It was for a call taking profile ?
  • Q3. Though I was looking for a team lead or SME, call taking profile with level 2 is fine (as in every process 6 months of call taking profile was mandatory)

Interview Preparation Tips

Interview preparation tips for other job seekers - I was asked to join the training in a day or two. When I received offer letter after 5 days, the designation mentioned was CS associate phone. My 9 yrs of experience was put back to 0. Later when escalation was raised, I was told that it was a low bandwidth process & level cannot be changed. Please don't fool the candidate by the fake offer & later blame the employee saying, it was not a work culture to move from level 1 to level 2 in a short span

iSON Xperiences Interview FAQs

How many rounds are there in iSON Xperiences Collection Agent interview?
iSON Xperiences interview process usually has 2-3 rounds. The most common rounds in the iSON Xperiences interview process are One-on-one Round, HR and Assignment.
How to prepare for iSON Xperiences Collection Agent interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at iSON Xperiences. The most common topics and skills that interviewers at iSON Xperiences expect are Banking, Collections, Communication Skills, Credit Cards and Customer Relationship.
What are the top questions asked in iSON Xperiences Collection Agent interview?

Some of the top questions asked at the iSON Xperiences Collection Agent interview -

  1. What is different between credit card and debit c...read more
  2. How do work? First off all Customer tell us and say silent to listen the cus...read more
  3. First question this customer balance pending 5000 how to convenience customer a...read more

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iSON Xperiences Collection Agent Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

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iSON Xperiences Collection Agent Salary
based on 6 salaries
₹1.7 L/yr - ₹3.6 L/yr
7% more than the average Collection Agent Salary in India
View more details

iSON Xperiences Collection Agent Reviews and Ratings

based on 1 review

4.0/5

Rating in categories

5.0

Skill development

3.0

Work-life balance

3.0

Salary

4.0

Job security

5.0

Company culture

3.0

Promotions

3.0

Work satisfaction

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