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iSON Xperiences Collection Agent Interview Questions and Answers
iSON Xperiences Collection Agent Interview Experiences
2 interviews found
Anonymous
Selected
I applied via Walk-in and was interviewed in Sep 2023. There were 4 interview rounds.
(4 Questions)
- Q1. Which stay from present?
- Ans. I am stay from Delhi basically from UP...and stay from me and my sister both living a room rent available ....and my sister study in this class 7 th and I am job for collection department.
- Q2. How do work? First off all Customer tell us and say silent to listen the customer and then solved this query ...this is the customer service .....but customer solve query .....then again customer paymen...
- Ans. I am working for a 1 year in this company as work of SBI collection agent and this process of collection company name of Ison Bpo India Pvt ltd. Staff -Good morning avi this here,customer- yes ,staff -my name is misha from regarding a call of SBI credit behalf sir please tell me not pay this amount 5000 how to reasons not pay timely...... customer- say some financial issue pay after some days, staff- sir I know finan...
- Q3. What will be certification in this company ?
- Ans. Certification of call audit and duality auditor to feed back good calls calls and properly opening , purpose,conversation of customer proving customer agree to pay closing ...... Then auditor decided to good work for assignment.
- Q4. How do a fun activity in this company ?
- Ans. Supposed that be calling and be mind be upset ...then senior for till time to break team and .....fun activities .....this mind be divert and then call start for good adventure .
(3 Questions)
- Q1. Which company should be live?
- Ans. Some medical issue so company workout this .......hr say to this time to ok ....ya I am ok .
- Q2. About yourself ?
- Ans. My name is Manisha and my qualification is BSC completed an I am Dra certified stay from Delhi basically from UP. I am working for a 1 year in this company as work of SBI collection agent and this process of collection company name of Ison Bpo India Pvt ltd.
- Q3. First question this customer balance pending 5000 how to convenience customer and collect your money from your official website. how to pay this customer ?
- Ans. First off all Customer tell us and say silent to listen the customer and then solved this query ...this is the customer service .....but customer solve query .....then again customer payment to conversation of the work of collection ....... Staff -Good morning avi this here,customer- yes ,staff -my name is misha from regarding a call of SBI credit behalf sir please tell me not pay this amount 5000 how to reasons not ...
Certification of call audit and duality auditor to feed back good calls calls and properly opening , purpose,conversation of customer proving customer agree to pay closing ...... Then auditor decided to good work for assignment.
Interview Preparation Tips
I applied via Referral and was interviewed in Jan 2022. There was 1 interview round.
(2 Questions)
- Q1. Tell me about yourself
- Q2. What is different between credit card and debit card
- Ans.
Credit card is a loan while debit card is linked to your bank account.
Credit card allows you to borrow money from the bank and pay it back later with interest
Debit card deducts money directly from your bank account when you make a purchase
Credit card can help build credit score while debit card does not affect credit score
Credit card may have rewards or cashback programs while debit card usually does not
Credit card may...
Interview Preparation Tips
- Dra course
- Communication Skills
* What is credit card
* What is cibil
*How to convince customer to pay
*Why you are joining in collection department
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Interview questions from similar companies
I applied via Naukri.com and was interviewed before Feb 2021. There was 0 interview round.
Interview Preparation Tips
1. Tell me about yourself.
2. Why should we hire you.
3. What are the skills you have.
Chetan Maurya
Interview Questionnaire
1 Question
- Q1. HR asked about work experience
Interview Preparation Tips
Experience: I was waiting for shortlisting
SRI
(1 Question)
- Q1. About sla of ticket and high ageing
(1 Question)
- Q1. Technical backround and family details
I applied via Referral and was interviewed in Dec 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. React basics and practical experience along with testing
Interview Preparation Tips
Interview Questionnaire
1 Question
- Q1. TDS related questions
Interview Preparation Tips
Experience: Aptitude, reasoning, maths and English grammer
I applied via Naukri.com and was interviewed in Feb 2021. There were 3 interview rounds.
Interview Preparation Tips
I applied via Newspaper Ad and was interviewed before May 2021. There were 4 interview rounds.
It depends on for which process have requirement of people. It could be Shipping and Logistics related and or health care department related and finance & account as well.
(1 Question)
- Q1. General information and behavioral questions. They check how long you want to do job with company and sustainability in the job.
(1 Question)
- Q1. This is final round with process Management and may be hard if you didn't prepare.
Interview Preparation Tips
- Basic knowledge of computer
- MS Office
- Excel
- Typing 30 wpm
- Communication Skills
I applied via Company Website and was interviewed before Sep 2020. There were 4 interview rounds.
Interview Questionnaire
3 Questions
- Q1. Do you have sales experience ?
- Ans. As an Ex-employee of suth for past 6 1/2 yrs, already I worked with Dell which was dealing with total sales
- Q2. It was for a call taking profile ?
- Q3. Though I was looking for a team lead or SME, call taking profile with level 2 is fine (as in every process 6 months of call taking profile was mandatory)
Interview Preparation Tips
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iSON Xperiences Collection Agent Interview Process
based on 1 interview
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