iSON Xperiences Customer Service Executive Interview Questions and Answers

Listen to their concerns, apologize, offer a solution, and follow up.

• Listen actively to their complaints without interrupting.

• Apologize for the inconvenience caused and empathize with their situation.

• Offer a solution that addresses their concerns and meets their needs.

• Follow up with the customer to ensure their satisfaction and build a long-term relationship.

• For example, if a customer is unhappy with a product, offer a...read more

I would take responsibility for the error and take immediate action to rectify it.

• Acknowledge the mistake and apologize

• Assess the impact of the error

• Take corrective action to rectify the error

• Communicate the solution to the affected parties

• Implement measures to prevent similar errors in the future

To apply for Infosys, visit their careers website and search for relevant job openings.

• Visit Infosys careers website

• Search for relevant job openings

• Submit your application and resume

• Prepare for interviews and assessments

Networking, building skills, and gaining experience can help in getting MNC opportunities.

• Attend industry events and conferences to network with professionals

• Build skills and knowledge through online courses and certifications

• Gain experience through internships or volunteer work

• Apply to MNC job openings and tailor your resume and cover letter to the company

• Utilize LinkedIn and other job search websites to find MNC oppo

Dealing with difficult customers requires patience, empathy, and active listening.

• Remain calm and professional

• Listen actively and empathize with their concerns

• Offer solutions and options to resolve the issue

• Apologize for any inconvenience caused

• If necessary, escalate the issue to a supervisor

• Follow up with the customer to ensure their satisfaction