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Cogent E Services Team Lead Operations Interview Questions and Answers
Cogent E Services Team Lead Operations Interview Experiences
2 interviews found
Selected
I applied via Company Website and was interviewed in Apr 2023. There were 2 interview rounds.
(5 Questions)
- Q1. Need to follow Kpi and KRA
- Q2. Need to planning roster
- Q3. Need to improve QA
- Q4. Need to take desicion at the same time
- Q5. Need to know the product knowledge
Interview Preparation Tips
I applied via Referral and was interviewed before Nov 2021. There were 4 interview rounds.
(3 Questions)
- Q1. KRA/KRE Related questions.
- Q2. How will you handle team conflict
- Q3. Why are you changing the job
(2 Questions)
- Q1. Formula of shrinkage, attrition, etc
- Ans.
Shrinkage formula: (Actual hours worked / Scheduled hours) x 100. Attrition formula: (Number of employees who left / Average number of employees) x 100.
Shrinkage formula calculates the percentage of time that employees are not productive during their scheduled work time.
Attrition formula calculates the percentage of employees who leave the company over a certain period of time.
Other formulas used in operations manageme...
- Q2. Team mangement skill
(2 Questions)
- Q1. About your previous Drr vs achivement
- Q2. Communication skills, Excel skill
Interview Preparation Tips
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Team Lead Operations Interview Questions & Answers
Conneqt Business Solutions
Anonymous
posted on 19 Nov 2024
I applied via Referral and was interviewed in Oct 2024. There were 2 interview rounds.
(3 Questions)
- Q1. How to reduce attrition
- Ans.
To reduce attrition, focus on employee engagement, career development, work-life balance, and effective communication.
Improve communication between management and employees
Provide opportunities for career growth and development
Offer work-life balance initiatives such as flexible schedules or remote work options
Create a positive work environment that promotes employee engagement and satisfaction
- Q2. How to control shrinkage
- Ans.
Shrinkage can be controlled by implementing strict inventory management practices.
Implementing regular inventory audits to track discrepancies
Training employees on proper handling and storage of products
Utilizing security measures such as surveillance cameras and security tags
Analyzing sales data to identify patterns of shrinkage
Implementing a system for reporting and investigating any suspected theft or loss
- Q3. How to improve communication
- Ans.
Improving communication involves active listening, clear messaging, feedback, and utilizing various channels.
Encourage active listening to ensure understanding
Provide clear and concise messages to avoid confusion
Offer feedback regularly to address any issues or concerns
Utilize various communication channels such as emails, meetings, and instant messaging
Implement communication training for team members
(2 Questions)
- Q1. How to reduce error count
- Ans.
To reduce error count, implement standardized processes, provide training, conduct regular audits, and encourage open communication.
Implement standardized processes to ensure consistency and reduce human error
Provide training to employees to improve skills and knowledge
Conduct regular audits to identify and address potential errors
Encourage open communication to allow team members to discuss and resolve issues
Utilize t
- Q2. How to manage team
Skills evaluated in this interview
Selected
I applied via Naukri.com and was interviewed in Apr 2024. There was 1 interview round.
(2 Questions)
- Q1. Why do you want to join us?
- Ans.
I am passionate about leading teams and driving operational excellence.
Passionate about leading and motivating teams
Strong background in operations management
Excited about the opportunity to make a positive impact on the organization
- Q2. What are the changes you bring to the table?
Interview Preparation Tips
Team Lead Operations Interview Questions & Answers
Hexaware Technologies
Anonymous
posted on 1 Jul 2024
(2 Questions)
- Q1. Self intro of yours
- Q2. Previous work experience
(2 Questions)
- Q1. Technical check
- Q2. Stability check
Interview Preparation Tips
Team Lead Operations Interview Questions & Answers
Standard Chartered
Anonymous
posted on 9 Apr 2024
(1 Question)
- Q1. What is the chargeback
- Ans.
A chargeback is a reversal of a credit card transaction initiated by the cardholder's bank.
A chargeback occurs when a customer disputes a charge on their credit card statement.
The cardholder's bank investigates the dispute and may reverse the transaction if it is found to be valid.
Chargebacks can result in financial losses for businesses, as they often incur fees and lose the sale amount.
Common reasons for chargebacks ...
Selected
I applied via Referral and was interviewed before Nov 2023. There was 1 interview round.
(1 Question)
- Q1. About Myself and Experience
Interview Preparation Tips
Selected
I applied via Referral and was interviewed before May 2022. There were 3 interview rounds.
Accounting questions
(3 Questions)
- Q1. Journal entries and experience
- Q2. Walk in interview or reference is best
- Q3. Depreciation journal entries
Interview Preparation Tips
Team Lead Operations Interview Questions & Answers
Conneqt Business Solutions
Anonymous
posted on 30 Nov 2022
Selected
I applied via Recruitment Consulltant and was interviewed in May 2022. There were 3 interview rounds.
(1 Question)
- Q1. Tell me something about your self? Whats your previous experience? How do you handle your team? Having any Idea about shrinking & Attrition?
(1 Question)
- Q1. Tell me something about your self? What are the roles and responsibilities you have in previous organisation? How do you work on a under performer agents? How to increase your team performance? Have you an...
Interview Preparation Tips
(2 Questions)
- Q1. Kpi and kra working culture
- Q2. People management
Interview Preparation Tips
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Cogent E Services Team Lead Operations Interview Process
based on 1 interview
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Cogent E Services Team Lead Operations Reviews and Ratings
based on 47 reviews
Rating in categories
|
Customer Service Associate
946
salaries
|  ₹1 L/yr - ₹4.1 L/yr |
|
Customer Service Executive
580
salaries
| ₹1 L/yr - ₹4.4 L/yr |
|
Customer Care Executive
499
salaries
| ₹1 L/yr - ₹4 L/yr |
|
Team Lead
396
salaries
| ₹1 L/yr - ₹4.6 L/yr |
|
Quality Analyst
323
salaries
| ₹1 L/yr - ₹4 L/yr |
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