Upload Button Icon Add office photos

Filter interviews by

Clear (1)

Cogent E Services Team Lead Operations Interview Questions and Answers

Updated 28 May 2023

Cogent E Services Team Lead Operations Interview Experiences

2 interviews found

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Apr 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(5 Questions)

  • Q1. Need to follow Kpi and KRA
  • Q2. Need to planning roster
  • Q3. Need to improve QA
  • Q4. Need to take desicion at the same time
  • Q5. Need to know the product knowledge

Interview Preparation Tips

Interview preparation tips for other job seekers - Need every team leader to know our koi and KRA in operation

I applied via Referral and was interviewed before Nov 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(3 Questions)

  • Q1. KRA/KRE Related questions.
  • Q2. How will you handle team conflict
  • Q3. Why are you changing the job
Round 3 - Technical 

(2 Questions)

  • Q1. Formula of shrinkage, attrition, etc
  • Ans. 

    Shrinkage formula: (Actual hours worked / Scheduled hours) x 100. Attrition formula: (Number of employees who left / Average number of employees) x 100.

    • Shrinkage formula calculates the percentage of time that employees are not productive during their scheduled work time.

    • Attrition formula calculates the percentage of employees who leave the company over a certain period of time.

    • Other formulas used in operations manageme...

  • Answered by AI
  • Q2. Team mangement skill
Round 4 - Client Interview 

(2 Questions)

  • Q1. About your previous Drr vs achivement
  • Q2. Communication skills, Excel skill

Interview Preparation Tips

Interview preparation tips for other job seekers - Please do be confident and let them about your complete previous achivement

Team Lead Operations Interview Questions Asked at Other Companies

asked in Delhivery
Q1. What was thr volume of shipment handled per day in previous desig ... read more
asked in iEnergizer
Q2. How do you calculate shrinkage and attrition ?
asked in Flipkart
Q3. Basic work flow of operation from IB(Inbound) to OB(Outbound)
asked in Flipkart
Q4. How to control attrition rate, your 5 years goals, achiements and ... read more
asked in Startek
Q5. How could you manage shrinkage and attrition

Interview questions from similar companies

I was interviewed in Apr 2017.

Interview Questionnaire 

1 Question

  • Q1. Work Experience and Salary expectation

Interview Preparation Tips

Round: HR Interview
Experience: I told what I was asked
Tips: Nothing

Round: Ops Manager Round
Experience: Manages was busyin Game post asking my work experience
Tips: Nothing

I applied via Company Website and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Self introduction, Behavioral questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Trustworthy and eliable organization along with good work culture.

I applied via Walk-in and was interviewed before Feb 2021. There was 1 interview round.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Tell me about your self why we hire you what r your hobbies
  • Q2. How you manage your rotational shifts
  • Q3. Tell me about your before experiences

Interview Preparation Tips

Topics to prepare for Teleperformance Team Lead Operations interview:
  • Introduction basic know ledge ab
Interview preparation tips for other job seekers - Be confident till you compleated your interview give true detail about your self express your self that much you able to do things in a specific manner

I applied via Naukri.com and was interviewed before Dec 2019. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. People management, KPI's and KRA's, Formula for AHT, Shrinkage, Attrition and Occupancy, How to improve a bad player in team, People or Company and why ??
  • Q2. When can I join at TECH M 😊
  • Q3. NA

Interview Preparation Tips

Interview preparation tips for other job seekers - Fluency and louder while talking, Self confident,
Maintain Eye to Eye contact and think well prior shooting the answer.

I applied via Referral and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(3 Questions)

  • Q1. What is your overall experience?
  • Q2. Why your are leaving the company?
  • Q3. To learn new things.

Interview Preparation Tips

Interview preparation tips for other job seekers - Wipro is a very good company, There are a lot scopes to learn new things. friendly environment.

I applied via Campus Placement and was interviewed before Nov 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 

General aptitude logical maths and comprehensive

Round 2 - HR 

(2 Questions)

  • Q1. Tell me about your self
  • Q2. Basic accounting principles
Round 3 - One-on-one 

(2 Questions)

  • Q1. What is depreciation why is it accounted
  • Q2. What are your strength weakness

Interview Preparation Tips

Interview preparation tips for other job seekers - Be calm prepare as per the JD requirements on role and keep a smile always treating the interview as a meet

Team Lead Operations Interview Questions & Answers

Cognizant user image Surendra Reddy Karnatakam

posted on 31 Jan 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Jan 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all Resume tips
Round 2 - Technical 

(1 Question)

  • Q1. Accounting principles
Round 3 - HR 

(1 Question)

  • Q1. Compensation related questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Can take the interview calls based on the requirement

I applied via Walk-in and was interviewed in Jul 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. There are certain questions but not able to tell all

Interview Preparation Tips

Interview preparation tips for other job seekers - It is very important to be specific if interviewer ask any question you should have to answer is very short and very effective
Contribute & help others!
anonymous
You can choose to be anonymous

Cogent E Services Interview FAQs

How many rounds are there in Cogent E Services Team Lead Operations interview?
Cogent E Services interview process usually has 3 rounds. The most common rounds in the Cogent E Services interview process are Resume Shortlist, HR and Technical.
What are the top questions asked in Cogent E Services Team Lead Operations interview?

Some of the top questions asked at the Cogent E Services Team Lead Operations interview -

  1. Formula of shrinkage, attrition, ...read more
  2. Need to follow Kpi and ...read more
  3. Need to take desicion at the same t...read more

Recently Viewed

INTERVIEWS

Cogent E Services

No Interviews

LIST OF COMPANIES

Cogent E Services

Locations

SALARIES

InsuranceDekho

INTERVIEWS

Cogent E Services

No Interviews

INTERVIEWS

Co-Operative

No Interviews

INTERVIEWS

Cogent E Services

No Interviews

INTERVIEWS

NatWest Group

No Interviews

INTERVIEWS

Cogent E Services

No Interviews

INTERVIEWS

Cogent E Services

No Interviews

SALARIES

Cogent E Services

Tell us how to improve this page.

Cogent E Services Team Lead Operations Interview Process

based on 1 interview

Interview experience

3
  
Average
View more
Cogent E Services Team Lead Operations Salary
based on 185 salaries
₹1.1 L/yr - ₹4.5 L/yr
54% less than the average Team Lead Operations Salary in India
View more details

Cogent E Services Team Lead Operations Reviews and Ratings

based on 47 reviews

3.5/5

Rating in categories

3.7

Skill development

3.4

Work-life balance

3.0

Salary

3.2

Job security

3.2

Company culture

3.5

Promotions

3.3

Work satisfaction

Explore 47 Reviews and Ratings
Customer Service Associate
906 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Customer Service Executive
564 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Customer Care Executive
508 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Team Lead
400 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Customer Support Executive
335 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Explore more salaries
Compare Cogent E Services with

Wipro

3.7
Compare

TCS

3.7
Compare

Infosys

3.6
Compare

HCLTech

3.5
Compare
Did you find this page helpful?
Yes No
write
Share an Interview
Rate your experience using AmbitionBox
Terrible
Terrible
Poor
Poor
Average
Average
Good
Good
Excellent
Excellent