iSON Xperiences Sr.CCE Interview Questions and Answers

Q1. Introduce your self
Ans. 
I am a highly motivated and experienced customer service professional with a proven track record of exceeding customer expectations.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to handle high-pressure situations and resolve conflicts effectively

• Received multiple awards for outstanding customer satisfaction

• Proficient in CRM software and Microsoft Office Suite
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Q2. Tell me something about your work experience ( experienced candidates)
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I have over 5 years of experience in customer service roles, including handling escalated customer issues and managing a team of customer service representatives.
• Managed a team of customer service representatives, providing training and support

• Handled escalated customer issues and resolved them effectively

• Implemented new customer service strategies to improve overall customer satisfaction

• Utilized CRM software to track ...read more
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Q3. Why you want to join in bpo
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I want to join a BPO because I enjoy interacting with people and providing excellent customer service.
• Enjoy interacting with people

• Passionate about providing excellent customer service

• Opportunity for career growth and development

• Excited about working in a fast-paced environment
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Q1. Ask about your previous job experience why should we hire you ?
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Q1. Self intro of yours
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Q2. Previous work experience
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Q1. Technical check
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Q2. Stability check
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Q1. Introduce yourself
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I am a dedicated and experienced chat support executive with strong communication skills and a passion for helping customers.
• Experienced in providing customer support via chat, email, and phone

• Strong communication skills and ability to multitask

• Proficient in using CRM systems and ticketing platforms

• Ability to troubleshoot technical issues and provide solutions

• Passionate about delivering excellent customer service

• Exampl...read more
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Q2. Speak in english about any random topic
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The impact of social media on mental health
• Social media can contribute to feelings of inadequacy and low self-esteem

• Excessive use of social media can lead to anxiety and depression

• Comparison to others on social media can negatively affect mental health

• Cyberbullying on social media platforms can have serious consequences

• Taking breaks from social media can improve mental well-being
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Q1. Need to follow Kpi and KRA
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Q2. Need to planning roster
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Q3. Need to improve QA
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Q4. Need to take desicion at the same time
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Q5. Need to know the product knowledge
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Tell me about your self in 30 to 40 words

Q1. They checking the type test how much you in speed in typing
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Q2. They asked several questions do you join this company now immediately, how much salary expected ,
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Q3. They Will see how your communicating with others
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Q1. What is the chargeback
Ans. 
A chargeback is a reversal of a credit card transaction initiated by the cardholder's bank.
• A chargeback occurs when a customer disputes a charge on their credit card statement.

• The cardholder's bank investigates the dispute and may reverse the transaction if it is found to be valid.

• Chargebacks can result in financial losses for businesses, as they often incur fees and lose the sale amount.

• Common reasons for chargebacks ...read more
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Q1. They will ask about yourself and specially they will ask to respond in English and as well as Hindi too. It is domestic as well as international so languages are required.
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There will be 3 assessments,
1- speaking test
2- typing test
3- MCQ and best or worst ticking.

Q1. They will ask our introduction, they will ask about previous company or anything like school, college, hobbies etc. Basically they will check the communication. so be energetic and confident while answerin...read more
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Company , Retirement benefit and account payable info

Account related question