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Startek Sr.CCE Interview Questions and Answers
Startek Sr.CCE Interview Experiences
2 interviews found
Selected
I applied via Walk-in and was interviewed before Sep 2023. There were 2 interview rounds.
(3 Questions)
- Q1. Introduce your self
- Ans.
I am a highly motivated and experienced customer service professional with a proven track record of exceeding customer expectations.
Over 5 years of experience in customer service roles
Strong communication and problem-solving skills
Ability to handle high-pressure situations and resolve conflicts effectively
Received multiple awards for outstanding customer satisfaction
Proficient in CRM software and Microsoft Office Suite
- Q2. Tell me something about your work experience ( experienced candidates)
- Ans.
I have over 5 years of experience in customer service roles, including handling escalated customer issues and managing a team of customer service representatives.
Managed a team of customer service representatives, providing training and support
Handled escalated customer issues and resolved them effectively
Implemented new customer service strategies to improve overall customer satisfaction
Utilized CRM software to track ...
- Q3. Why you want to join in bpo
- Ans.
I want to join a BPO because I enjoy interacting with people and providing excellent customer service.
Enjoy interacting with people
Passionate about providing excellent customer service
Opportunity for career growth and development
Excited about working in a fast-paced environment
(1 Question)
- Q1. Ask about your previous job experience why should we hire you ?
Interview Preparation Tips
(1 Question)
- Q1. Introduction and any topic.
(1 Question)
- Q1. About KRAs and KPIs.
Interview Preparation Tips
Interview questions from similar companies
Selected
I applied via AmbitionBox and was interviewed before Apr 2023. There were 3 interview rounds.
(2 Questions)
- Q1. Tell me about your him self
- Ans.
I am a dedicated and experienced Sr.CCE with a passion for providing excellent customer service.
Over 5 years of experience in customer service roles
Strong communication and problem-solving skills
Ability to handle difficult customers and resolve issues effectively
Proficient in using CRM systems and other customer service tools
- Q2. Read English book
(2 Questions)
- Q1. Job related questions
- Q2. Why do you want to work in our company
- Ans.
I am impressed by the company's reputation for innovation and commitment to excellence.
I admire the company's track record of success in the industry.
I am excited about the opportunity to work with a talented team of professionals.
I believe that the company's values align with my own personal values.
I am eager to contribute to the company's continued growth and success.
(2 Questions)
- Q1. Computer tayping
- Q2. Basic knowledge of english
Interview Preparation Tips
(2 Questions)
- Q1. How was your day today
- Ans.
My day was productive and busy with back-to-back meetings and tasks.
Had multiple meetings with different teams
Completed several tasks on deadline
Received positive feedback from a client
Had a team lunch to celebrate a colleague's birthday
- Q2. Tell us about yourself
- Ans.
I am a dedicated and experienced customer service professional with a strong background in resolving customer issues and providing excellent support.
Over 5 years of experience in customer service roles
Skilled in handling customer inquiries and complaints
Proficient in using CRM systems and resolving technical issues
Received multiple awards for outstanding customer service performance
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed before Aug 2023. There was 1 interview round.
(2 Questions)
- Q1. Tell me about your self?
- Ans.
I am a dedicated and experienced customer service professional with a strong background in resolving customer issues and providing excellent support.
Over 5 years of experience in customer service roles
Skilled in handling customer inquiries and complaints
Proficient in using CRM systems and resolving technical issues
Strong communication and problem-solving skills
Received multiple awards for outstanding customer service p
- Q2. What is BPO and Why do you want to join BPO
- Ans.
BPO stands for Business Process Outsourcing. I want to join BPO for career growth opportunities and to enhance my communication skills.
Opportunity for career growth
Enhance communication skills
Exposure to different industries and processes
Interview Preparation Tips
singhal singhal
(2 Questions)
- Q1. Introduce yourself
- Q2. Speak on random topic
- Ans.
I will speak on the impact of social media on mental health.
Social media can contribute to feelings of inadequacy and low self-esteem
Excessive use of social media can lead to anxiety and depression
Cyberbullying on social media platforms can have severe consequences for mental health
However, social media can also provide a sense of community and support for individuals struggling with mental health issues
(2 Questions)
- Q1. Same thing abive
- Q2. Same question above
Interview Preparation Tips
(2 Questions)
- Q1. Tell me something about yourself
- Q2. Tell me about your past work experience
Interview Preparation Tips
Selected
I appeared for an interview in Dec 2024.
(2 Questions)
- Q1. Tell me about yourself.
- Ans.
I am a dedicated and experienced customer service professional with a strong background in resolving customer issues and providing excellent support.
Over 5 years of experience in customer service roles
Skilled in handling customer inquiries and complaints
Proficient in using CRM systems and other customer service tools
Received multiple awards for outstanding customer service performance
- Q2. What was you job tol in last company.
- Ans.
I was responsible for handling customer queries and providing technical support in my previous company.
Providing technical support to customers via phone, email, and chat
Resolving customer complaints and issues in a timely manner
Escalating complex technical issues to the appropriate department
Maintaining accurate records of customer interactions and transactions
Collaborating with other team members to improve customer
Senior Customer Service Executive Interview Questions & Answers
Teleperformance
Anonymous
posted on 28 Jul 2020
I applied via Recruitment Consultant and was interviewed in Aug 2019. There were 4 interview rounds.
Interview Questionnaire
3 Questions
- Q1. Tell me about your self.
- Q2. Speak on a topic
- Q3. Work experience
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
Concentrix Corporation
posted on 23 Nov 2021
I applied via Walk-in and was interviewed before Nov 2020. There were 4 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Why should I hire you
- Q2. Tell me about your self
Interview Preparation Tips
Startek Interview FAQs
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Startek Sr.CCE Interview Process
based on 1 interview
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Startek Sr.CCE Reviews and Ratings
based on 5 reviews
Rating in categories
|
Senior Executive
2.4k
salaries
|  ₹1 L/yr - ₹5.3 L/yr |
|
Customer Care Executive
1.6k
salaries
| ₹0.5 L/yr - ₹4.5 L/yr |
|
Operations Executive
1.6k
salaries
| ₹0.9 L/yr - ₹5.2 L/yr |
|
Customer Service Executive
1.1k
salaries
| ₹1 L/yr - ₹5 L/yr |
|
Team Lead
939
salaries
| ₹1 L/yr - ₹8.5 L/yr |
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