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Angel One Sr.CCE Interview Questions and Answers

Updated 26 Jul 2024

Angel One Sr.CCE Interview Experiences

1 interview found

Sr.CCE Interview Questions & Answers

user image Anonymous

posted on 26 Jul 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about your self ?
  • Ans. 

    I am a dedicated and experienced customer service professional with a strong background in resolving customer issues and providing excellent support.

    • Over 5 years of experience in customer service roles

    • Skilled in handling customer inquiries and complaints

    • Proficient in using CRM systems and ticketing platforms

    • Strong communication and problem-solving skills

    • Received multiple awards for outstanding customer service performa

    • Answered by AI
    Add your answer
  • Q2. Do you now about share market ?
  • Ans. 

    Yes, I have knowledge about the share market.

    • I am familiar with how the stock market operates and the various investment options available.

    • I understand concepts like stock prices, market trends, and risk management.

    • I have experience in analyzing financial reports and making informed investment decisions.

    • I am aware of the impact of economic factors on the stock market.

    • I have actively traded stocks or invested in mutual

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - please be confident and spoke excellent english .

Top trending discussions

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Interview Tips & Stories
2w
amanchoudhari
Verified Icon
·
student at
Pune Institute of Computer Technology, Pune
SAP Labs Interview Experience | On-Campus | SAP Basis Consultant
I participated in SAP Labs' 2025 placement drive at Pune Institute of Computer Technology (PICT) for the SAP Basis Consultant role. The process included three rounds: an aptitude + CS fundamentals test, a group discussion (GD), and a technical + HR interview. In the GD, I confidently initiated the discussion on "Being Famous vs Being Knowledgeable," supporting my points with examples. During the interview, I discussed my resume, internship experience with Node.js, PostgreSQL, and Prisma ORM, and machine learning models like Random Forest Regression. I also explained my problem-solving approach and adaptability to new technologies. I was one of the five students selected, and it was a great learning experience. My advice to future aspirants: Be thorough with your resume, practice aptitude and CS fundamentals, and work on communication skills. #Experiences #interviewexperiences #Experiences-QnA
Got a question about Angel One?
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Interview questions from similar companies

Team Lead Operations Interview Questions & Answers

Revolut user image Anonymous

posted on 10 Sep 2024

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
4-6 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Sep 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Star method in daily office issue
  • Ans. 

    The STAR method is a structured approach to answering behavioral interview questions by outlining the Situation, Task, Action, and Result.

    • Situation: Describe the context or background of the issue you faced in the office.

    • Task: Explain the specific task or goal you needed to accomplish.

    • Action: Detail the actions you took to address the issue.

    • Result: Share the outcome of your actions and any lessons learned.

    • Example: Situ...

    • Answered by AI
    Add your answer
  • Q2. Fishbone mathod and it's usage in Progress
  • Ans. 

    Fishbone method, also known as Ishikawa diagram, is a visual tool used to analyze root causes of a problem.

    • Fishbone method helps identify potential causes of a problem by categorizing them into different branches on a diagram.

    • It is commonly used in operations management to improve processes and identify areas for improvement.

    • Example: If a manufacturing process is experiencing delays, the Fishbone method can help identi...

    • Answered by AI
    Add your answer
  • Q3. Sanctioned country as per UK her majesty
  • Ans. 

    Sanctioned countries by UK her majesty are those subject to restrictions or penalties.

    • Sanctioned countries are those that have been deemed to pose a threat to international peace and security.

    • These countries may face restrictions on trade, financial transactions, or travel.

    • Examples of sanctioned countries include North Korea, Iran, and Syria.

    • Answered by AI
    Add your answer
Round 2 - Technical 

(2 Questions)

  • Q1. Aml and it's necessary preparations for a Compliance officer
    • Add your answer
  • Q2. Kyc and the latest updates
  • Ans. 

    KYC (Know Your Customer) is a process used by financial institutions to verify the identity of their clients and assess potential risks of illegal intentions.

    • KYC is a regulatory requirement for financial institutions to prevent money laundering and terrorist financing.

    • The latest updates in KYC include the use of advanced technology such as biometric verification and digital identity verification.

    • KYC processes may vary ...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be bold enough to face the interview

Senior Customer Support Executive Interview Questions & Answers

Revolut user image Praveen Prabha

posted on 23 Nov 2023

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
2-4 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Oct 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Online test consisting of aptitude and English language check

Round 3 - HR 

(1 Question)

  • Q1. General discussion on myself and my experiences so far
    • Add your answer
Round 4 - Technical 

(1 Question)

  • Q1. Video call with team leader regarding my previous roles and questions about the requirements of designated new role.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be calm and peaceful in mindset. Never over think on any situation during the interview. Give precise answers with no link to continue the discussion on the same question as it'll help to shorten your interview time.

Team Lead Operations Interview Questions & Answers

Revolut user image Ashwin S

posted on 7 Feb 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
6-8 weeks
Result
Selected Selected

I applied via Indeed and was interviewed in Aug 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

Analytical Skills, Team Building Skills, Reasoning Skills

Round 3 - One-on-one 

(1 Question)

  • Q1. Ops Round checking previous experience, roles and responsibilities. Scenario based questions. Better to go with Data and suitable examples on how you contributed for team growth and company growth. Let the...
    • Add your answer
Round 4 - Team Fit 

(1 Question)

  • Q1. A more detailed interview on your previous roles and responsibilities. Will be tested on various scenarios, be true and honest in your answers always good to say you did not encounter scenarios if you didn...
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - An honest approach with all details backed with data and examples is the only way you can stand out in the interview and leave a good impression on the recruiter.

Chat Support Executive Interview Questions & Answers

Revolut user image Shivani D

posted on 18 Sep 2023

Interview experience
4
Good
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Referral and was interviewed in Mar 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Aptitude Test 

Basic English and mathematics test along with few questions from reasoning. It was a doable test.

Round 3 - HR 

(2 Questions)

  • Q1. It was zoom call with HR which included the checking of job role awareness and prior experience about customer service. It lasted for around 25 minutes.
    • Add your answer
  • Q2. 1. Introduce yourself 2. Tell me about a past situation which involved an angry customer and how did you handled it? 3. What are KPI's and what do you know about KPI's of customer chat support. 4. Do you h...
    • Add your answer
Round 4 - Technical 

(1 Question)

  • Q1. 1) What do you know about KPI's? 2) Situation where you handled an angry customer? 3) What is an NPS and what you know about it ? 4) Suppose you are an auditor and you are given 100 chats, then how will yo...
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident as I answered all questions right but my lack of confidence has hit me.
Be proper and accurate in what words you select in front of interviewer.
Be dressed according to interview in formals.
Even if you are not confident about mock call or chat you will get time to research on Google while camera is off during these call and chat questions.

So give your best because chances don't come quite often.

Team Lead Operations Interview Questions & Answers

Paytm user image Anonymous

posted on 18 Nov 2023

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Oct 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. What about your previous experience?
    • Add your answer
  • Q2. How achive your Target?
    • Add your answer
  • Q3. What about your team management and handling process?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Please check experience and education

Team Lead Operations Interview Questions & Answers

Paytm Money user image Anonymous

posted on 18 Oct 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Job Portal and was interviewed before Oct 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. As a experience person HR asked me about previous company role and job activities mainly based on technical team asked in which they might taken to their team.
    • Add your answer
  • Q2. 1. Observe our communication skills. 2. Any certifications. 3. Daily routing taks in previous orgaination. 4. What was the notice period. 5. Expected ctc.
    • Add your answer
Round 3 - Technical 

(2 Questions)

  • Q1. 1. Functional & Domain knowledge 2. If satisfied how long will take to join. 3. Challenges in priovious company. 4. Any interactions with vendords. 5. Technical stuff
    • Add your answer
  • Q2. Knowledge on Banking and operations related.
    • Add your answer
Round 4 - One-on-one 

(1 Question)

  • Q1. 1. With manager casual and bit trichy on tech aspect knowledge.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good to Join to learn wast knowledge.

Team Lead Operations Interview Questions & Answers

Paytm user image Anonymous

posted on 11 Jan 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Jan 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Be truthful in your resume. It is very easy to catch false or lies during the interview by asking basic questions.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Career Path and future goals
    • Add your answer
  • Q2. Reason to leave the last organisation
    • Add your answer
Round 3 - One-on-one 

(2 Questions)

  • Q1. How to handle the irate customers.
  • Ans. 

    Handling irate customers involves active listening, empathy, and finding a solution.

    • Remain calm and composed

    • Listen actively to understand their concerns

    • Show empathy and apologize for any inconvenience caused

    • Offer a solution or alternatives to resolve the issue

    • Follow up to ensure customer satisfaction

    • Answered by AI
    View 1 more answer
  • Q2. Team Lead KRA and achievements.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Should prepare yourself well for the roles and responsibilities of a TL and customer and team handling skills.
More about working at Angel One

Angel One Interview FAQs

How many rounds are there in Angel One Sr.CCE interview?
Angel One interview process usually has 1 rounds. The most common rounds in the Angel One interview process are One-on-one Round.

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