Angel One Customer Service Associate Interview Questions and Answers

We are 10 people are giving gd one by one

This was telly calling round

Q1. That was my final round...HR was asking about my studies experience and was taking my introduction etc...
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Q2. Introduction Experience Studies Suitable for come office
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Q1. How you fit yourself as service person
Ans. 
I fit myself as a service person by being empathetic, proactive, and solution-oriented.
• I have a natural ability to understand and connect with customers' needs and emotions.

• I take the initiative to anticipate and address customer concerns before they become problems.

• I focus on finding practical and effective solutions to ensure customer satisfaction.

• I actively listen to customers, validate their concerns, and provide c...read more
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Q2. How first can you adjust yourself to a new job if you get a 1 day notice
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I can quickly adjust to a new job with a 1-day notice by being proactive and adaptable.
• I would immediately gather all necessary information about the job and company

• I would prioritize tasks and create a plan to ensure a smooth transition

• I would seek guidance from colleagues or supervisors to understand expectations

• I would focus on building relationships with team members and customers

• I would stay positive and maintain ...read more
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Talk about the given topic to present facts, opinions and conclusions and try to honest as much as possible.

Q1. Random questions about Previous jobs and Interpersonal skills
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Q1. Questions related to work experience and few questions about reasoning and how my skills & experience will make difference in the current role.
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Q1. A brief discussion about the Resume
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Written assignment on a topic

Q1. Previous work experiences related questions
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Q1. Situation based question
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Q2. How to handle work pressure in difficult scenarios
Ans. 
To handle work pressure in difficult scenarios, it is important to prioritize tasks, communicate effectively, take breaks, and seek support when needed.
• Prioritize tasks based on urgency and importance

• Communicate with team members and supervisors about challenges and seek help if needed

• Take short breaks to recharge and refocus

• Seek support from colleagues, mentors, or mental health professionals if feeling overwhelmed
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Q3. How to prioritise work
Ans. 
Prioritising work involves assessing deadlines, importance, and impact on overall goals.
• Identify urgent tasks with tight deadlines

• Consider the importance and impact of each task on overall goals

• Delegate tasks that can be handled by others

• Use tools like to-do lists or project management software to stay organized

• Regularly reassess priorities as new tasks arise
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Q4. How to do upselling/cross selling
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Upselling/cross selling involves offering customers additional products or services to increase sales.
• Understand customer needs and preferences

• Recommend complementary products or services

• Highlight the benefits of the additional offerings

• Provide personalized recommendations based on customer purchase history

• Offer bundle deals or discounts for purchasing multiple items

• Train sales staff on effective upselling/cross sellin
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Q1. Introduction Previous Sales Experience Passion about your projects
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I have extensive sales experience and a passion for delivering successful projects.
• I have worked in sales for over 5 years, consistently exceeding targets and building strong relationships with clients.

• I am highly motivated and enjoy the challenge of meeting and exceeding customer expectations.

• I have a track record of successfully delivering projects on time and within budget, ensuring customer satisfaction.

• I am passio...read more
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Q1. Introduction Previous Experience Sales Cycle Experience
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I have extensive experience in sales cycle management and have worked in various industries.
• I have worked in sales for over 7 years, with experience in both B2B and B2C sales.

• I have managed the entire sales cycle, from prospecting to closing deals.

• I have experience in industries such as technology, healthcare, and finance.

• I have consistently exceeded sales targets and have been recognized for my performance.

• I am skille...read more
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