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ACKO Customer Service Associate Interview Questions and Answers

Updated 19 Nov 2023

ACKO Customer Service Associate Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Nov 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. Job description
Round 3 - Aptitude Test 

Grammar, skill, email

Round 4 - Technical 

(3 Questions)

  • Q1. Technical related
  • Q2. Automobiles Related
  • Q3. Motor Related Customer Interaction

Interview Preparation Tips

Interview preparation tips for other job seekers - Standard procedure

Interview questions from similar companies

I applied via Walk-in and was interviewed before Mar 2021. There were 3 interview rounds.

Round 1 - HR 

(4 Questions)

  • Q1. What are your salary expectations?
  • Ans. 

    I am open to discussing salary based on the responsibilities and requirements of the position.

    • I believe that fair compensation is important for any job.

    • I am flexible and willing to negotiate based on the company's offer.

    • I am more interested in finding the right fit and opportunity for growth than focusing solely on salary.

    • I would like to learn more about the benefits and opportunities for advancement within the company

  • Answered by AI
  • Q2. Share details of your previous job.
  • Ans. 

    I worked as a Customer Service Associate at XYZ Company.

    • Handled customer inquiries and resolved complaints

    • Provided product information and assistance to customers

    • Processed orders, returns, and exchanges

    • Maintained accurate customer records and updated databases

    • Collaborated with other departments to ensure customer satisfaction

  • Answered by AI
  • Q3. Tell me about yourself.
  • Ans. 

    I am a dedicated and experienced Customer Service Associate with a strong focus on providing excellent customer support.

    • I have worked in the customer service industry for 5 years.

    • I am skilled in handling customer inquiries, resolving complaints, and providing product information.

    • I have received multiple commendations for my exceptional communication and problem-solving skills.

    • I am proficient in using CRM software and h...

  • Answered by AI
  • Q4. What do you know about policybazaar
  • Ans. 

    Policybazaar is an online insurance comparison platform in India.

    • Policybazaar allows customers to compare and buy insurance policies from various providers.

    • It offers a wide range of insurance products including health, motor, travel, and life insurance.

    • Policybazaar also provides customers with tools to calculate premiums and coverage amounts.

    • The company was founded in 2008 and has since become one of the largest insura...

  • Answered by AI
Round 2 - Aptitude Test 
Round 3 - One-on-one 

(2 Questions)

  • Q1. Why should we hire you
  • Ans. 

    I have excellent communication skills, a strong customer service background, and a passion for helping others.

    • I have a proven track record of providing exceptional customer service in my previous roles.

    • I am a good listener and can empathize with customers to understand their needs and concerns.

    • I am highly skilled in resolving customer issues and finding effective solutions.

    • I am a quick learner and can adapt to new syst...

  • Answered by AI
  • Q2. Tell about yourself, why you want to join policybazaar what are your strengths
  • Ans. 

    I am a customer-oriented individual with strong communication skills. I am interested in joining Policybazaar to contribute to their mission of providing excellent customer service.

    • I have experience in customer service roles where I have successfully resolved customer issues and provided exceptional support.

    • I have excellent communication skills, both verbal and written, which allow me to effectively communicate with cu...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Difficulty level is below average, just a normal prep required

I applied via Campus Placement and was interviewed in Apr 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Describe yourself as a person ?

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident.

I applied via Company Website and was interviewed in Jan 2021. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. About General Insurannce bancasurance experience
  • Q2. Let it be very clear when you are speaking about general Insurance and also about your chanel sales developement.

Interview Preparation Tips

Interview preparation tips for other job seekers - be cool and very genuine when you are anwering.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. Past exeperince

Interview Preparation Tips

Interview preparation tips for other job seekers - prepare for the self introduction and past expereince
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jul 2024. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Tell me something about yourself.
  • Ans. 

    I am a dedicated and experienced professional with a strong background in project management and team leadership.

    • I have over 8 years of experience in project management, leading cross-functional teams to successful project completion.

    • I excel in strategic planning, problem-solving, and communication skills.

    • I am passionate about continuous learning and professional development, constantly seeking new challenges and oppor

  • Answered by AI
Round 2 - HR 

(1 Question)

  • Q1. How will you contribute if you gets selected?
  • Ans. 

    I will contribute my extensive experience and skills to drive project success and mentor junior team members.

    • Utilize my expertise in project management to ensure successful project delivery

    • Provide mentorship and guidance to junior team members to help them grow professionally

    • Collaborate with team members to brainstorm innovative solutions and drive continuous improvement

    • Contribute to strategic planning and decision-mak

  • Answered by AI
Round 3 - Client Interview 

(1 Question)

  • Q1. What is sells? How it's worked? & What is general insurance?
  • Ans. 

    Sales is the process of persuading potential customers to buy products or services. General insurance provides financial protection against a wide range of risks.

    • Sales involves identifying potential customers, understanding their needs, and convincing them to make a purchase.

    • It typically includes activities such as prospecting, qualifying leads, making presentations, and closing deals.

    • General insurance covers a variety...

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Dec 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Why do you want to join digit?
  • Ans. 

    I want to join digit because of its innovative approach to technology and its reputation for fostering professional growth.

    • Digit's focus on cutting-edge technology aligns with my passion for innovation.

    • I am impressed by Digit's track record of supporting employee development and career advancement.

    • I believe Digit's collaborative work environment will allow me to thrive and contribute effectively.

  • Answered by AI
  • Q2. Tell us about yourself
  • Ans. 

    Experienced Senior Associate with a background in finance and project management.

    • Over 5 years of experience in financial analysis and reporting

    • Skilled in project management and leading cross-functional teams

    • Strong communication and presentation skills

    • Proficient in data analysis and financial modeling

    • Previous experience working with Fortune 500 companies

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Best of luck , keep it simple.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

KNOWLEDGE OF INSURANCE SECTOR

Round 2 - HR 

(2 Questions)

  • Q1. WORK EXPERIENCE & CTC
  • Q2. KNOWLEDGE OF GENERAL INSURANCE

Interview Preparation Tips

Interview preparation tips for other job seekers - GO DIGIT INSURANCE FULL OF ONLINE AND BEST WORKING COMPANY FOR GENERAL INSURANCE
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-

I applied via Naukri.com

Round 1 - HR 

(2 Questions)

  • Q1. Run through ur resume
  • Ans. 

    I have a diverse background in finance, consulting, and project management.

    • Started my career in finance at XYZ Company, where I gained experience in financial analysis and reporting

    • Transitioned to consulting at ABC Consulting, working on various projects for clients in different industries

    • Currently working as a project manager at DEF Corporation, leading cross-functional teams to deliver successful projects

  • Answered by AI
  • Q2. Run through ur resume could have done through call also ...not required to call F to F and say u can leave...

Interview Preparation Tips

Interview preparation tips for other job seekers - To everyone out their looking to join this company think twice as one will be called for interview stating ur shortlisted from any job portal site. After almost 2 weeks interview will be scheduled. Then u go all prepared and end of the day only HR interview will be done and theyl ask u to leave for the day. Hr just asks you to run through ur resume. Then thyl inform u after u checking repeatedly, theyl say u r not selected without even conducting any interview. Crazy isn't it .. Beware..
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Job experience, introduction
Round 2 - HR 

(1 Question)

  • Q1. Working experienced
Round 3 - Assignment 

Final assignment to complete

ACKO Interview FAQs

How many rounds are there in ACKO Customer Service Associate interview?
ACKO interview process usually has 4 rounds. The most common rounds in the ACKO interview process are Resume Shortlist, HR and Aptitude Test.
How to prepare for ACKO Customer Service Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at ACKO. The most common topics and skills that interviewers at ACKO expect are Customer Service, English Language, Grievance Handling, Inbound Process and Interpersonal Skills.
What are the top questions asked in ACKO Customer Service Associate interview?

Some of the top questions asked at the ACKO Customer Service Associate interview -

  1. Motor Related Customer Interact...read more
  2. Technical rela...read more
  3. Automobiles Rela...read more

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ACKO Customer Service Associate Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more
ACKO Customer Service Associate Salary
based on 14 salaries
₹3.5 L/yr - ₹5.2 L/yr
30% more than the average Customer Service Associate Salary in India
View more details

ACKO Customer Service Associate Reviews and Ratings

based on 5 reviews

3.0/5

Rating in categories

2.6

Skill development

2.9

Work-life balance

3.3

Salary

2.2

Job security

2.2

Company culture

2.6

Promotions

2.6

Work satisfaction

Explore 5 Reviews and Ratings
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