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PhonePe Customer Service Associate Interview Questions and Answers

Updated 17 Oct 2021

PhonePe Customer Service Associate Interview Experiences

1 interview found

I applied via Recruitment Consultant and was interviewed before Oct 2020. There was 1 interview round.

Interview Questionnaire 

6 Questions

  • Q1. I'm freelancer
  • Q2. Sir I help you plz I'm nerves
  • Q3. Learning skills and terend
  • Q4. Learning me and terend me
  • Q5. Learning me terend me customer service skills
  • Q6. Customer service skills learn me

Interview Preparation Tips

Interview preparation tips for other job seekers - No advice I'm new freelancer and I'm new jobe

Interview questions from similar companies

I applied via Referral and was interviewed before Mar 2020. There was 1 interview round.

Interview Questionnaire 

5 Questions

  • Q1. Tell me about your self
  • Q2. Tell me about insurance
  • Ans. 

    Insurance is a contract between an individual and an insurance company to protect against financial loss.

    • Insurance provides financial protection against unexpected events

    • There are different types of insurance such as health, life, auto, and home insurance

    • Premiums are paid to the insurance company in exchange for coverage

    • Insurance policies have terms and conditions that must be followed to receive benefits

    • Insurance comp...

  • Answered by AI
  • Q3. Types of insurance
  • Ans. 

    Types of insurance include life, health, auto, home, and travel insurance.

    • Life insurance provides financial protection to beneficiaries upon the insured's death.

    • Health insurance covers medical expenses and provides access to healthcare services.

    • Auto insurance protects against financial loss in case of accidents or theft involving a vehicle.

    • Home insurance provides coverage for damages or losses to a house and its conten...

  • Answered by AI
  • Q4. Life insurance benefits sections
  • Q5. Why should we hire you on higher package

Interview Preparation Tips

Interview preparation tips for other job seekers - It's completely online

I applied via Company Website and was interviewed in Aug 2022. There were 10 interview rounds.

Round 1 - Group Discussion 

Im interested tha group discussion interested

Round 2 - Group Discussion 

Im interested tha group discussion round

Round 3 - Coding Test 

Im interested tha coding test im interested tha job

Round 4 - Coding Test 

Im interested tha coding testing job gk

Round 5 - Coding Test 

Im interested tha job coding test exam im interested

Round 6 - Coding Test 

Im interested tha job testing interested

Round 7 - Coding Test 

Ok im all was coding testing exam job interested

Round 8 - One-on-one 

(5 Questions)

  • Q1. Lost round final one round im interested
  • Q2. Gk question all question im interested
  • Q3. Gk question all question im interested job
  • Q4. All Tamilnadu question onley for tamil question
  • Q5. All question im interested tha job
Round 9 - One-on-one 

(1 Question)

  • Q1. Finnale round one round im interested tha job
Round 10 - One-on-one 

(1 Question)

  • Q1. Lost round and final round im interested tha jobs all Tamilnadu branches

Interview Preparation Tips

Topics to prepare for Amazon Pay Customer Service Associate interview:
  • Goole meeting
  • MS Office
  • GK
  • Tally
  • XL
  • Online Inspection
  • Tamil
  • Gk question
  • All gk
  • Stamping
  • Communication Skills
Interview preparation tips for other job seekers - I'm interested tha job customer care services job all Tamilnadu nadu Branches work from home I'm all was interested tha job.
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

It's nice one to be honest

Round 2 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - work on communication skills
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Mar 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about your job experience
  • Q2. Why you want to join us

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are not concerned about job security then you should definitely join Paytm. You never know when you will be laid off , very unprofessional irrespective of culture and communication. I was forced to put paper after a month of confirmation.
Go for the better options else you might also be in the same situation.
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed before May 2023. There were 2 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. Basic knowledge about previous roles and what type of tools you know.
Round 2 - One-on-one 

(1 Question)

  • Q1. Roles and responsibilities in previous company. How will handle the situation if project is getting delayed.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed before Feb 2024.

Round 1 - One-on-one 

(5 Questions)

  • Q1. Ist, self introduction
  • Q2. What is debit & credit , journal entries, Book keeping, cash flows. Manual payouts routine wise.
  • Ans. 

    Debit and credit are accounting terms used to record financial transactions. Journal entries are the detailed records of these transactions. Bookkeeping involves organizing and maintaining financial records. Cash flows track the movement of money in and out of a business. Manual payouts routine wise refer to the process of making payments manually according to a set procedure.

    • Debit and credit are used to record increas...

  • Answered by AI
  • Q3. Must be skills like SAP, PIVOT , EXCEL, Advance tally, vlookup, Ms word.
  • Q4. What is accounting standards.
  • Ans. 

    Accounting standards are guidelines and rules set by regulatory bodies to ensure consistency and transparency in financial reporting.

    • Accounting standards dictate how financial transactions should be recorded, reported, and disclosed in financial statements.

    • They help ensure comparability between different companies' financial statements.

    • Examples of accounting standards include GAAP (Generally Accepted Accounting Princip...

  • Answered by AI
  • Q5. Monthly ending reconciliation all payouts.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Aadhar verification
Round 2 - One-on-one 

(1 Question)

  • Q1. Pan card verification
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Jan 2023. There was 1 interview round.

Round 1 - Technical 

(5 Questions)

  • Q1. Question related to AD, FSMO, Network & Hardware.
  • Q2. What is OSI Layer
  • Ans. 

    The OSI (Open Systems Interconnection) model is a conceptual framework that standardizes the functions of a communication system into seven layers.

    • The OSI model is used to understand and describe how different network protocols work together.

    • Each layer in the OSI model has a specific function and interacts with the layers above and below it.

    • The seven layers of the OSI model are: Physical, Data Link, Network, Transport,...

  • Answered by AI
  • Q3. What is TCP & UDP
  • Ans. 

    TCP (Transmission Control Protocol) and UDP (User Datagram Protocol) are two protocols used in computer networking.

    • TCP is a connection-oriented protocol that provides reliable and ordered delivery of data packets.

    • UDP is a connectionless protocol that provides fast and unreliable delivery of data packets.

    • TCP is used for applications that require guaranteed delivery of data, such as web browsing and email.

    • UDP is used for...

  • Answered by AI
  • Q4. What is Raid concept
  • Ans. 

    RAID (Redundant Array of Independent Disks) is a data storage technology that combines multiple physical drives into a single logical unit for improved performance, fault tolerance, and data protection.

    • RAID is used to increase storage capacity, enhance data reliability, and improve read/write performance.

    • There are different RAID levels, such as RAID 0, RAID 1, RAID 5, RAID 10, etc., each offering different benefits and...

  • Answered by AI
  • Q5. What is Cloud computing
  • Ans. 

    Cloud computing is the delivery of computing services over the internet.

    • Cloud computing allows users to access and use computing resources on-demand, such as storage, processing power, and software applications.

    • These resources are hosted and managed by a third-party provider, allowing users to avoid the need for physical infrastructure and maintenance.

    • Examples of cloud computing services include Amazon Web Services (AW

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Ask irrelevant questions during the interview.

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Introduction about yourself
  • Q2. Experience of dffrnt companys
  • Ans. 

    I have experience working in various companies across different industries.

    • Worked in a tech startup where I gained experience in fast-paced environment

    • Transitioned to a large corporation where I learned about corporate structure and processes

    • Spent time in a non-profit organization where I developed skills in community engagement

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident
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PhonePe Interview FAQs

How to prepare for PhonePe Customer Service Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at PhonePe. The most common topics and skills that interviewers at PhonePe expect are Communication Skills, Customer Service, Problem Solving and customer support.
What are the top questions asked in PhonePe Customer Service Associate interview?

Some of the top questions asked at the PhonePe Customer Service Associate interview -

  1. Sir I help you plz I'm nerv...read more
  2. Learning skills and ter...read more
  3. Learning me and terend...read more

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PhonePe Customer Service Associate Salary
based on 6 salaries
₹2.4 L/yr - ₹4 L/yr
At par with the average Customer Service Associate Salary in India
View more details

PhonePe Customer Service Associate Reviews and Ratings

based on 4 reviews

2.5/5

Rating in categories

2.6

Skill development

2.9

Work-life balance

2.9

Salary

2.9

Job security

2.9

Company culture

3.1

Promotions

2.9

Work satisfaction

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