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based on 2.1k Reviews

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PhonePe Customer Service Associate Interview Questions and Answers

Updated 17 Oct 2021

1 interview found

Sort by: Popular

I applied via Recruitment Consultant and was interviewed before Oct 2020.

Interview Questions

Interview Preparation Tips

Interview preparation tips for other job seekers - No advice I'm new freelancer and I'm new jobe

Interview questions from similar companies

Interview experience
3
 Average
Difficulty level
 Easy
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via LinkedIn and was interviewed in Mar 2024.

2 Interview Rounds

1

Aptitude Test Round

It's nice one to be honest

2

One-on-one Round (1 Question)

  • Q1. Tell me about yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - work on communication skills
Interview experience
4
 Good
Difficulty level
 -
Duration
 -
Result
 -

3 Interview Rounds

1

Aptitude Test Round

It only ask about mathematical , and grammatical knowledge

2

HR Round (1 Question)

  • Q1. Normal introduction , and looking communication skills
3

Technical Round (1 Question)

  • Q1. What is cx service , how can you tackle a difficult cx
Interview experience
4
 Good
Difficulty level
 Hard
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via Recruitment Consulltant and was interviewed before Apr 2023.

2 Interview Rounds

1

HR Round (1 Question)

  • Q1. Basic introduction, company's profile.
2

Aptitude Test Round

AMCAT Assessment takes place

I applied via Company Website and was interviewed in Mar 2022.

3 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2

HR Round (2 Questions)

  • Q1. What do you understand by BPO?
  • Q2. What is empathy and how to deal with the customer if customer irritate with your service?
3

Coding Test Round

Basically it's a normal versant test

Interview Preparation Tips

Interview preparation tips for other job seekers - Just apply. You may not be the best candidate or have all the requisite qualifications, but you'll never get a job if you don't try.

I applied via Referral and was interviewed in Feb 2022.

2 Interview Rounds

1

HR Round (6 Questions)

  • Q1. Share details of your previous job.
  • Q2. What are your salary expectations?
  • Q3. What is your family background?
  • Q4. Why are you looking for a change?
  • Q5. What are your strengths and weaknesses?
  • Q6. Tell me about yourself.
2

Aptitude Test Round

Bpat test online

Interview Preparation Tips

Topics to prepare for FIS Customer Service Associate interview:
  • bpat
Interview preparation tips for other job seekers - fluent english and customer handling skills and typing speed upto 28wpm

I applied via Company Website and was interviewed in Dec 2021.

2 Interview Rounds

1

HR Round (3 Questions)

  • Q1. What is your family background?
  • Q2. Where do you see yourself in 5 years?
  • Q3. Tell me about yourself.
2

HR Round (3 Questions)

  • Q1. What is your family background?
  • Q2. Where do you see yourself in 5 years?
  • Q3. Tell me about yourself.

Interview Preparation Tips

Topics to prepare for FIS Customer Service Associate interview:
  • UPSC
  • Stenography
  • Sales
  • Communication Skills
Interview preparation tips for other job seekers - Good Karma and self confidence on yourself always required.

I applied via Campus Placement and was interviewed before Aug 2021.

3 Interview Rounds

1

Group Discussion Round

We are 10 people are giving gd one by one

2

Assignment Round

This was telly calling round

3

HR Round (2 Questions)

  • Q1. That was my final round...HR was asking about my studies experience and was taking my introduction etc...
  • Q2. Introduction Experience Studies Suitable for come office

Interview Preparation Tips

Topics to prepare for Paytm Customer Service Associate interview:
  • General knowledge
  • Current affairs
Interview preparation tips for other job seekers - Keep kalm and be confident ☺️
All the best

I applied via Recruitment Consultant

3 Interview Rounds

Interview Questions

Interview Preparation Tips

Interview preparation tips for other job seekers - just be confident and focus on the communication skill and be honest

I applied via Walk-in and was interviewed before Feb 2020.

3 Interview Rounds

Interview Questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Should have great typing skills
Good communication skills
Be confident
Initially say yes for rotational shifts later on when u get one u can talk to them

PhonePe Interview FAQs

How to prepare for PhonePe Customer Service Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at PhonePe. The most common topics and skills that interviewers at PhonePe expect are Communication Skills, Customer Service, Problem Solving and customer support.
What are the top questions asked in PhonePe Customer Service Associate interview?

Some of the top questions asked at the PhonePe Customer Service Associate interview -

  1. Sir I help you plz I'm nerv...read more
  2. Learning skills and ter...read more
  3. Learning me and terend...read more

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People are getting interviews through

based on 1 PhonePe interview
Recruitment Consultant
100%
Low Confidence
?
Low Confidence means the data is based on a small number of responses received from the candidates.

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PhonePe Customer Service Associate Salary
based on 10 salaries
₹2.4 L/yr - ₹4.5 L/yr
15% more than the average Customer Service Associate Salary in India
View more details

PhonePe Customer Service Associate Reviews and Ratings

based on 5 reviews

2.7/5

Rating in categories

2.9

Skill development

3.2

Work-Life balance

3.0

Salary & Benefits

3.2

Job Security

3.2

Company culture

3.3

Promotions/Appraisal

3.2

Work Satisfaction

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