FIS Customer Service Associate Interview Questions and Answers

It only ask about mathematical , and grammatical knowledge

Q1. Normal introduction , and looking communication skills
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Q1. What is cx service , how can you tackle a difficult cx
Ans. 
CX service refers to customer experience service, and tackling a difficult CX involves active listening, empathy, problem-solving, and effective communication.
• Active listening to understand the customer's concerns and needs

• Showing empathy towards the customer's situation and emotions

• Problem-solving to find a solution that meets the customer's expectations

• Effective communication to explain the resolution and ensure cust
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Q1. Basic introduction, company's profile.
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AMCAT Assessment takes place

Q1. What do you understand by BPO?
Ans. 
BPO stands for Business Process Outsourcing. It refers to the practice of contracting specific business processes to a third-party service provider.
• BPO involves outsourcing non-core business functions to external vendors.

• It helps companies focus on their core competencies and reduce costs.

• Common BPO services include customer support, technical support, data entry, and back-office operations.

• BPO can be onshore (within t...read more
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Q2. What is empathy and how to deal with the customer if customer irritate with your service?
Ans. 
Empathy is the ability to understand and share the feelings of others. To deal with an irritated customer, listen actively, apologize sincerely, offer solutions, and show genuine concern.
• Listen actively to the customer's concerns and frustrations.

• Apologize sincerely for any inconvenience caused.

• Offer solutions or alternatives to address the customer's issue.

• Show genuine concern and understanding for the customer's feel...read more
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Basically it's a normal versant test

Q1. Share details of your previous job.
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Q2. What are your salary expectations?
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Q3. What is your family background?
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Q4. Why are you looking for a change?
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Q5. What are your strengths and weaknesses?
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Q6. Tell me about yourself.
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