i
FIS
Compare
Filter interviews by
FIS Customer Service Associate Interview Questions and Answers
FIS Customer Service Associate Interview Experiences
7 interviews found
suraj sharma
It only ask about mathematical , and grammatical knowledge
(1 Question)
- Q1. Normal introduction , and looking communication skills
(1 Question)
- Q1. What is cx service , how can you tackle a difficult cx
- Ans.
CX service refers to customer experience service, and tackling a difficult CX involves active listening, empathy, problem-solving, and effective communication.
Active listening to understand the customer's concerns and needs
Showing empathy towards the customer's situation and emotions
Problem-solving to find a solution that meets the customer's expectations
Effective communication to explain the resolution and ensure cust
Anonymous
Selected
I applied via Recruitment Consulltant and was interviewed before Apr 2023. There were 2 interview rounds.
(1 Question)
- Q1. Basic introduction, company's profile.
AMCAT Assessment takes place
I applied via Company Website and was interviewed in Mar 2022. There were 3 interview rounds.
(2 Questions)
- Q1. What do you understand by BPO?
- Ans.
BPO stands for Business Process Outsourcing. It refers to the practice of contracting specific business processes to a third-party service provider.
BPO involves outsourcing non-core business functions to external vendors.
It helps companies focus on their core competencies and reduce costs.
Common BPO services include customer support, technical support, data entry, and back-office operations.
BPO can be onshore (within t...
- Q2. What is empathy and how to deal with the customer if customer irritate with your service?
- Ans.
Empathy is the ability to understand and share the feelings of others. To deal with an irritated customer, listen actively, apologize sincerely, offer solutions, and show genuine concern.
Listen actively to the customer's concerns and frustrations.
Apologize sincerely for any inconvenience caused.
Offer solutions or alternatives to address the customer's issue.
Show genuine concern and understanding for the customer's feel...
Basically it's a normal versant test
Interview Preparation Tips
I applied via Referral and was interviewed in Feb 2022. There were 2 interview rounds.
(6 Questions)
- Q1. Share details of your previous job.
- Q2. What are your salary expectations?
- Q3. What is your family background?
- Q4. Why are you looking for a change?
- Q5. What are your strengths and weaknesses?
- Q6. Tell me about yourself.
Bpat test online
Interview Preparation Tips
- bpat
FIS interview questions for designations
I applied via Company Website and was interviewed in Dec 2021. There were 2 interview rounds.
(3 Questions)
- Q1. What is your family background?
- Q2. Where do you see yourself in 5 years?
- Q3. Tell me about yourself.
(3 Questions)
- Q1. What is your family background?
- Q2. Where do you see yourself in 5 years?
- Q3. Tell me about yourself.
Interview Preparation Tips
- UPSC
- Stenography
- Sales
- Communication Skills
I applied via Recruitment Consultant
Interview Questionnaire
3 Questions
- Q1. Tell me about yourself?
- Q2. If you have to change one thing about your behavior what would it be?
- Q3. Where do you see yourself after 5 years?
Interview Preparation Tips
I applied via Walk-in and was interviewed before Feb 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. General questions
Interview Preparation Tips
Good communication skills
Be confident
Initially say yes for rotational shifts later on when u get one u can talk to them
Top trending discussions
Interview questions from similar companies
Selected
I applied via LinkedIn and was interviewed in Mar 2024. There were 2 interview rounds.
It's nice one to be honest
(1 Question)
- Q1. Tell me about yourself
Interview Preparation Tips
I applied via Campus Placement and was interviewed before Aug 2021. There were 3 interview rounds.
We are 10 people are giving gd one by one
This was telly calling round
(2 Questions)
- Q1. That was my final round...HR was asking about my studies experience and was taking my introduction etc...
- Q2. Introduction Experience Studies Suitable for come office
Interview Preparation Tips
- General knowledge
- Current affairs
All the best
I applied via Recruitment Consultant and was interviewed before Oct 2020. There was 1 interview round.
Interview Questionnaire
6 Questions
- Q1. I'm freelancer
- Q2. Sir I help you plz I'm nerves
- Q3. Learning skills and terend
- Q4. Learning me and terend me
- Q5. Learning me terend me customer service skills
- Q6. Customer service skills learn me
Interview Preparation Tips
FIS Interview FAQs
Tell us how to improve this page.
FIS Interviews By Designations
- FIS Software Engineer Interview Questions
- FIS IT Trainee Interview Questions
- FIS Senior Software Engineer Interview Questions
- FIS Software Developer Interview Questions
- FIS Lead Engineer Interview Questions
- FIS Business Analyst Interview Questions
- FIS Lead Analyst Interview Questions
- FIS Analyst Interview Questions
- Show more
Interview Questions for Popular Designations
- Customer Service Executive Interview Questions
- Customer Care Executive Interview Questions
- Customer Support Executive Interview Questions
- Senior Customer Relationship Officer Interview Questions
- Customer Support Associate Interview Questions
- Engineer- Customer Support Interview Questions
- Customer Executive Interview Questions
- Customer Service Representative Interview Questions
- Show more
People are getting interviews through
Customer Service Associate Interview Questions from Similar Companies
Fast track your campus placements
FIS Customer Service Associate Reviews and Ratings
based on 62 reviews
Rating in categories
|
Senior Software Engineer
2.7k
salaries
|  ₹7 L/yr - ₹29 L/yr |
|
Software Engineer
1.6k
salaries
| ₹4.2 L/yr - ₹16 L/yr |
|
Lead Engineer
677
salaries
| ₹7.3 L/yr - ₹26.4 L/yr |
|
Team Member
675
salaries
| ₹1.5 L/yr - ₹6 L/yr |
|
Senior Leader Engineer
629
salaries
| ₹9.9 L/yr - ₹30.5 L/yr |
TCS
Infosys
Wipro
HCLTech
Calculate your in-hand salary
- Home >
- Interviews >
- FIS Interview Questions >
- FIS Customer Service Associate Interview Questions
