Paytm Customer Service Associate Interview Questions and Answers

It's nice one to be honest

Q1. Tell me about yourself
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Q1. Technical Interview with one of team members
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Q2. .net technology, sql server
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Q1. Techno Managerial Round with Manager
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Q1. Self introduction
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Q2. Company related information
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General English, Aptitude and reasoning

Q1. General screening with operation manager
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Q2. Opinion on KPI metrics. Example: Quality, AHT, CSAT etc.
Ans. 
KPI metrics are essential for measuring performance and identifying areas for improvement.
• KPI metrics provide a clear understanding of performance against goals

• Quality metrics can include error rates, compliance with standards, and customer satisfaction

• AHT (Average Handle Time) measures efficiency in handling customer interactions

• CSAT (Customer Satisfaction) metrics gauge customer happiness and loyalty

• Regularly reviewi...read more
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It was a python knowledge check, so there were around 10-15 MCQs based on Python Programming language and it was of medium difficulty. The questions were around I/O of the given code snippet.

Q1. It was mostly comprised of DSA check and it was of medium level. He asked me a question related to Linked List & Arrays
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Q2. Linked list related question
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Q1. It was HLD & LLD round where interview went through a list of questions from his google doc and expected me to come up with some solution for those questions
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Q1. It was a Hiring Manager round where they discussed about my past experience and my fitment for the role
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It was a basic profitability case study

Profitability case study

Profitability case study

Q1. Basic questions why do you want to join and how would you tackle different situations in a work place
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Q1. Question related previous projects
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Q2. Technology known
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Q3. Spring boot related questions architecture
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Online Assessment - Maths, Verbal, Logical reasoning

Quant heavy case study from credit field

Q1. Tell me about yourself? Education background
Ans. 
I am a recent graduate with a Bachelor's degree in Business Administration, specializing in Marketing.
• Graduated with a Bachelor's degree in Business Administration

• Specialized in Marketing

• Completed internships at marketing agencies

• Participated in various marketing projects during college
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Q1. What is stock market? Do you know trading? Any calling experience? Are you able to handle rude customers?
Ans. 
The stock market is a platform where buyers and sellers trade shares of publicly traded companies.
• Stock market is a marketplace where stocks or shares of publicly traded companies are bought and sold.

• Trading involves buying and selling stocks, bonds, or other financial instruments.

• Calling experience refers to previous experience in customer service or call center roles.

• Handling rude customers requires patience, empathy...read more
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