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Paytm Customer Service Associate Interview Questions and Answers

Updated 14 Aug 2022

Paytm Customer Service Associate Interview Experiences

1 interview found

I applied via Campus Placement and was interviewed before Aug 2021. There were 3 interview rounds.

Round 1 - Group Discussion 

We are 10 people are giving gd one by one

Round 2 - Assignment 

This was telly calling round

Round 3 - HR 

(2 Questions)

  • Q1. That was my final round...HR was asking about my studies experience and was taking my introduction etc...
  • Q2. Introduction Experience Studies Suitable for come office

Interview Preparation Tips

Topics to prepare for Paytm Customer Service Associate interview:
  • General knowledge
  • Current affairs
Interview preparation tips for other job seekers - Keep kalm and be confident ☺️
All the best

Interview questions from similar companies

I applied via Recruitment Consultant and was interviewed before Oct 2020. There was 1 interview round.

Interview Questionnaire 

6 Questions

  • Q1. I'm freelancer
  • Q2. Sir I help you plz I'm nerves
  • Q3. Learning skills and terend
  • Q4. Learning me and terend me
  • Q5. Learning me terend me customer service skills
  • Q6. Customer service skills learn me

Interview Preparation Tips

Interview preparation tips for other job seekers - No advice I'm new freelancer and I'm new jobe
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

It's nice one to be honest

Round 2 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - work on communication skills

I applied via Naukri.com and was interviewed before Oct 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Technical Interview with one of team members
  • Q2. .net technology, sql server
Round 3 - One-on-one 

(1 Question)

  • Q1. Techno Managerial Round with Manager

Interview Preparation Tips

Topics to prepare for Fiserv Senior Associate interview:
  • .Net
  • ASP.Net
  • MVC
  • SQL
Interview preparation tips for other job seekers - Study full and have full knowledge about technology and current project
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Oct 2023. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. Company related information
Round 2 - Aptitude Test 

General English, Aptitude and reasoning

Round 3 - One-on-one 

(2 Questions)

  • Q1. General screening with operation manager
  • Q2. Opinion on KPI metrics. Example: Quality, AHT, CSAT etc.
  • Ans. 

    KPI metrics are essential for measuring performance and identifying areas for improvement.

    • KPI metrics provide a clear understanding of performance against goals

    • Quality metrics can include error rates, compliance with standards, and customer satisfaction

    • AHT (Average Handle Time) measures efficiency in handling customer interactions

    • CSAT (Customer Satisfaction) metrics gauge customer happiness and loyalty

    • Regularly reviewi...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Think twice before applying in this organisation, they made huge expectation from the candidates and sometimes it will be hard to meet
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Apr 2023. There were 4 interview rounds.

Round 1 - Coding Test 

It was a python knowledge check, so there were around 10-15 MCQs based on Python Programming language and it was of medium difficulty. The questions were around I/O of the given code snippet.

Round 2 - Technical 

(2 Questions)

  • Q1. It was mostly comprised of DSA check and it was of medium level. He asked me a question related to Linked List & Arrays
  • Q2. Linked list related question
Round 3 - Technical 

(1 Question)

  • Q1. It was HLD & LLD round where interview went through a list of questions from his google doc and expected me to come up with some solution for those questions
Round 4 - One-on-one 

(1 Question)

  • Q1. It was a Hiring Manager round where they discussed about my past experience and my fitment for the role

Interview Preparation Tips

Interview preparation tips for other job seekers - Brush up your language related concepts weather it's Python or Java or any other language. Be prepared for questions for Hiring Manager round like any challenges you faced in your previous role, how did you come to a common ground with the team for any problem solution, did you lead any team & how did you manage it
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Feb 2023. There were 4 interview rounds.

Round 1 - Case Study 

It was a basic profitability case study

Round 2 - Case Study 

Profitability case study

Round 3 - Case Study 

Profitability case study

Round 4 - HR 

(1 Question)

  • Q1. Basic questions why do you want to join and how would you tackle different situations in a work place
Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(3 Questions)

  • Q1. Question related previous projects
  • Q2. Technology known
  • Q3. Spring boot related questions architecture
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Not Selected

I applied via Referral and was interviewed in Sep 2024. There were 2 interview rounds.

Round 1 - Assignment 

Online Assessment - Maths, Verbal, Logical reasoning

Round 2 - Case Study 

Quant heavy case study from credit field

Interview Preparation Tips

Interview preparation tips for other job seekers - Brush up maths concepts
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jun 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself? Education background
  • Ans. 

    I am a recent graduate with a Bachelor's degree in Business Administration, specializing in Marketing.

    • Graduated with a Bachelor's degree in Business Administration

    • Specialized in Marketing

    • Completed internships at marketing agencies

    • Participated in various marketing projects during college

  • Answered by AI
Round 3 - One-on-one 

(1 Question)

  • Q1. What is stock market? Do you know trading? Any calling experience? Are you able to handle rude customers?
  • Ans. 

    The stock market is a platform where buyers and sellers trade shares of publicly traded companies.

    • Stock market is a marketplace where stocks or shares of publicly traded companies are bought and sold.

    • Trading involves buying and selling stocks, bonds, or other financial instruments.

    • Calling experience refers to previous experience in customer service or call center roles.

    • Handling rude customers requires patience, empathy...

  • Answered by AI

Paytm Interview FAQs

How many rounds are there in Paytm Customer Service Associate interview?
Paytm interview process usually has 3 rounds. The most common rounds in the Paytm interview process are Group Discussion, Assignment and HR.
How to prepare for Paytm Customer Service Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Paytm. The most common topics and skills that interviewers at Paytm expect are Customer Service, Interpersonal Skills, NISM, Wealth Management and ncfm.

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Paytm Customer Service Associate Salary
based on 19 salaries
₹1.8 L/yr - ₹4.5 L/yr
8% less than the average Customer Service Associate Salary in India
View more details

Paytm Customer Service Associate Reviews and Ratings

based on 4 reviews

1.6/5

Rating in categories

1.2

Skill development

1.5

Work-life balance

1.1

Salary

1.4

Job security

1.2

Company culture

1.1

Promotions

1.1

Work satisfaction

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