Fiserv Senior Associate Interview Questions and Answers

Q1. Introduction about yourself
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Q2. Experience of dffrnt companys
Ans. 
I have experience working in various companies across different industries.
• Worked in a tech startup where I gained experience in fast-paced environment

• Transitioned to a large corporation where I learned about corporate structure and processes

• Spent time in a non-profit organization where I developed skills in community engagement
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Q1. Self introduction
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Q2. Company related information
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General English, Aptitude and reasoning

Q1. General screening with operation manager
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Q2. Opinion on KPI metrics. Example: Quality, AHT, CSAT etc.
Ans. 
KPI metrics are essential for measuring performance and identifying areas for improvement.
• KPI metrics provide a clear understanding of performance against goals

• Quality metrics can include error rates, compliance with standards, and customer satisfaction

• AHT (Average Handle Time) measures efficiency in handling customer interactions

• CSAT (Customer Satisfaction) metrics gauge customer happiness and loyalty

• Regularly reviewi...read more
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Q1. About kyc process,related act, str etc
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Q1. About yourself Your project details and technology
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Q1. About yourself salary package
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It was a python knowledge check, so there were around 10-15 MCQs based on Python Programming language and it was of medium difficulty. The questions were around I/O of the given code snippet.

Q1. It was mostly comprised of DSA check and it was of medium level. He asked me a question related to Linked List & Arrays
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Q2. Linked list related question
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Q1. It was HLD & LLD round where interview went through a list of questions from his google doc and expected me to come up with some solution for those questions
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Q1. It was a Hiring Manager round where they discussed about my past experience and my fitment for the role
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Q1. Aadhar verification
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Q1. Pan card verification
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Q1. Introduction Previous Sales Experience Passion about your projects
Ans. 
I have extensive sales experience and a passion for delivering successful projects.
• I have worked in sales for over 5 years, consistently exceeding targets and building strong relationships with clients.

• I am highly motivated and enjoy the challenge of meeting and exceeding customer expectations.

• I have a track record of successfully delivering projects on time and within budget, ensuring customer satisfaction.

• I am passio...read more
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Q1. Introduction Previous Experience Sales Cycle Experience
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I have extensive experience in sales cycle management and have worked in various industries.
• I have worked in sales for over 7 years, with experience in both B2B and B2C sales.

• I have managed the entire sales cycle, from prospecting to closing deals.

• I have experience in industries such as technology, healthcare, and finance.

• I have consistently exceeded sales targets and have been recognized for my performance.

• I am skille...read more
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