NTT Data Information Processing Services Senior Associate Interview Questions, Process, and Tips

The KPI in our organization is customer satisfaction.

• Customer satisfaction is measured through surveys and feedback.

• We track the percentage of satisfied customers on a monthly basis.

• We also monitor the number of customer complaints and aim to reduce them.

• Improving customer satisfaction is a key focus for our team.

I can process around 50-60 invoices per day depending on the complexity.

• The number of invoices processed can vary based on the complexity of the invoices.

• I have experience in using various invoice processing software which helps in increasing the efficiency.

• I prioritize the invoices based on their due dates and ensure timely processing.

The TAT for processing an invoice varies depending on the complexity of the invoice and the company's internal processes.

• The TAT can range from a few days to several weeks.

• Factors that can affect the TAT include the accuracy of the invoice, the approval process, and the payment terms.

• Automating the invoice processing system can help reduce the TAT and improve efficiency.

• Regularly reviewing and optimizing the invoice pr...read more

SLA stands for Service Level Agreement, while TAT stands for Turnaround Time.

• SLA is a contractual agreement between a service provider and a customer, defining the level of service expected.

• TAT refers to the time taken to complete a specific task or process.

• SLA focuses on the quality and availability of services, while TAT focuses on the speed of completing tasks.

• SLA is usually measured in terms of percentage uptime or...read more