Razorpay Customer Service Manager Interview Questions and Answers

Q1. Onky check my performance
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Q1. Do you have experience in sales
Ans. 
Yes, I have 5 years of experience in sales, including managing a team and exceeding sales targets.
• 5 years of experience in sales

• Managed a team

• Exceeded sales targets
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Q1. Ask for past performance and growth
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Q1. How well do you know about your previous company, and what do you know about the company of your interviewer?
Ans. 
I have a strong understanding of my previous company's operations and culture. I have also researched the interviewer's company to gain insights.
• I have worked at my previous company for X years, gaining experience in various departments such as sales, marketing, and operations.

• I am familiar with the company's mission, values, and key stakeholders.

• I have researched the interviewer's company online, learning about their ...read more
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Q1. How important is it to work on your voice tone, English proficiency, and understanding of your job profile?
Ans. 
Working on voice tone, English proficiency, and job understanding is crucial for an Assistant Manager.
• Voice tone impacts communication with team members and superiors.

• English proficiency ensures clear and effective communication in a professional setting.

• Understanding of job profile leads to better decision-making and problem-solving.

• Improving these skills can enhance leadership abilities and overall performance.
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Q1. Self introduction and past experience
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Q1. Performance and KPI's and major role handled
Ans. 
I have experience in setting and monitoring performance metrics and KPIs to drive team success.
• Developed KPIs for sales team to track monthly revenue goals

• Implemented performance metrics for customer service team to improve response times

• Analyzed data to identify areas of improvement and adjust strategies accordingly
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Q1. About AIF, mutual funds
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Q1. Types of mutual funds, about company
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Q1. Previous work experience, roles and responsibilities
Ans. I have shared my experience how my entire journey has been in my x company, my achievements
Answered by thakur durgesh singh
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Quantitative
Logical
Grammar

Q1. What is mutual funds?
Ans. 
Mutual funds are investment vehicles that pool money from multiple investors to invest in a diversified portfolio of securities.
• Mutual funds are managed by professional fund managers.

• Investors buy shares in the mutual fund, which represents their ownership in the fund's assets.

• The fund's assets are invested in a variety of stocks, bonds, or other securities.

• Investors benefit from the diversification and expertise of th...read more
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Q2. I gave a brief
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Q1. How long will you work for the company?
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Maths

There was a aptitude test

Q1. About past experience
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Q2. About the product and process
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Q1. Mutual fund, types of mutual fund
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Q2. What is Aif and pms and how it works
Ans. 
AIF stands for Artificial Intelligence Framework and PMS stands for Project Management System. AIF uses AI technology to automate tasks and improve decision-making. PMS helps in planning, executing, and monitoring projects.
• AIF utilizes AI algorithms to analyze data and make predictions.

• PMS includes features like task scheduling, resource allocation, and progress tracking.

• AIF can be used in various industries such as he...read more
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