Conneqt Business Solutions Sr.CCE Interview Questions and Answers

Q1. How was your day today
Ans. 
My day was productive and busy with back-to-back meetings and tasks.
• Had multiple meetings with different teams

• Completed several tasks on deadline

• Received positive feedback from a client

• Had a team lunch to celebrate a colleague's birthday
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Q2. Tell us about yourself
Ans. 
I am a dedicated and experienced customer service professional with a strong background in resolving customer issues and providing excellent support.
• Over 5 years of experience in customer service roles

• Skilled in handling customer inquiries and complaints

• Proficient in using CRM systems and resolving technical issues

• Received multiple awards for outstanding customer service performance
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Q1. Tell me about yourself then role and responsibilities
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Q2. What makes you switch from an existing company to our company?
Ans. 
I am looking for a new challenge and growth opportunities in a company known for its strong reputation and positive work culture.
• Seeking new challenges and growth opportunities

• Attracted to company's strong reputation

• Interested in positive work culture

• Possibility of career advancement

• Better salary or benefits package
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Q3. Tell me about your previous company experience?
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Q1. Can spell your full name, place, contact number and address?
Ans. 
Yes, I can spell my full name, place, contact number, and address.
• Full Name: John Doe

• Place: New York City

• Contact Number: 555-555-5555

• Address: 123 Main Street, Apt 1A, New York, NY 10001
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Q2. Tell which one you like either college life or working life?
Ans. 
I prefer working life over college life due to the sense of accomplishment and independence it provides.
• Working life offers financial stability and independence

• College life can be stressful with exams and assignments

• In working life, you can see the direct impact of your efforts on your career growth

• Working life allows for more freedom to make decisions and take ownership of projects
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Q3. Tell about feminizam?
Ans. 
Feminism is a social and political movement advocating for equal rights and opportunities for women.
• Feminism aims to challenge and dismantle gender-based discrimination and inequality.

• It seeks to empower women and promote gender equality in various aspects of society, including politics, economics, and culture.

• Feminism encompasses a wide range of perspectives and approaches, including liberal feminism, radical feminism...read more
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Q4. It's an general topic, you guys need to prepare and communicate well. Then eagerly seeking accent and tone
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Calculation regarding percentage

One to one, handling US client and need to repeat the sentence and rearrange the sentence. Listening skill is important

Q1. What was your experience during the one-on-one round with the manager?
Ans. 
The one-on-one round with the manager was insightful and engaging.
• Discussed my previous experience in customer support

• Answered situational questions on handling difficult customers

• Received feedback on communication skills and problem-solving abilities
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Q2. Basically check communication
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Q1. About previous company
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Q2. How much package that I am expecting
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Q1. Where do you see yourself in next 5 years?
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Q2. Why should we hire you?
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Q1. Tell us about your hobbies.
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Q2. What is the reason for the gap between your educational background and work experience?
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Q1. What do you understand by customer service?
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Q2. Why do you want to join Concentrix?
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Q1. Tell me about yourself.
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Q2. What is your understanding of the job description?
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