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IntouchCX Back Office Executive Interview Questions and Answers for Experienced

Updated 13 Apr 2021

IntouchCX Back Office Executive Interview Experiences for Experienced

1 interview found

Back Office Executive Interview Questions & Answers

user image Anonymous

posted on 13 Apr 2021

I applied via Recruitment Consultant and was interviewed in Oct 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Important media:- email or other messengers applications. There were soft skills questions as well
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good evening.
Hope everyone are safe and doing well. I am pooja. I would like to share the interview experience of knoah solutions. It was very easy as it was done via online, firstly there was telephonic round, then online test and the operation round. Very easy to clear because all the rounds and the process done through online. The only thing is that i worked for knoah for 4 months but i haven't seen its premises..... Thank you :)

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Career Growth
2w
a quality analyst
Looking for at least 7 lakhs per annum
Let me start with this. I have done a hotel management course and got placed at IGI airport as a Guest service officer (Front office) where I was getting just 17k per month and after 9 months i resigned. Then I got the opportunity at one of the BPO- ienergizer as an executive agent and my initial salary was 26k per month. I thought it was a good hike and i joined this bpo. Now it's been almost 5 years of experience and now I am a quality analyst where I am getting 40k per month. Now I am not satisfied with my job it's kinda boring. My interests are more into the finance sector and I don't know what should be the best path where I can get 12 lakhs per annum within 1-2 year. I am ready for anything like improving my skill set and all. I don't know how to approach other companies with my current skill set as there are some companies when they see that guy is working in the bpo sector they just reject my cv. PLEASE SUGGEST ME WHAT SHOULD BE BEST APPROACH FROM HERE.
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Interview questions from similar companies

Customer Support Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 6 May 2021

I applied via Recruitment Consultant and was interviewed in Nov 2020. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Introduction
    • Add your answer
  • Q2. Product knowledge
    • Add your answer
  • Q3. How to achieve goal
    • Add your answer
  • Q4. How to survive
  • Ans. 

    Survival requires adaptability, resilience, and resourcefulness.

    • Stay calm and focused

    • Assess the situation and prioritize needs

    • Be flexible and willing to adjust plans

    • Stay positive and maintain hope

    • Utilize available resources and seek help when needed

    • Answered by AI
    View 2 more answers

Interview Preparation Tips

Interview preparation tips for other job seekers - Good

Customer Support Executive Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 2 Nov 2021

I applied via Referral and was interviewed before Nov 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. There are lot of questions were asked and its depends on profile and your experience on the basis of experience questions were asked .
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep focusing on things work on communication and written skills .

Customer Support Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 3 Oct 2022

I applied via Walk-in and was interviewed before Oct 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. Basic questions like tell me about your self and hobbies etc, what we called methi in english and why apple is red
    • Add your answer
  • Q2. Tell me about yourself?
    • Add your answer
  • Q3. Roles and responsibility of previous job
    • Add your answer
  • Q4. What you mean by Customer support executive?
  • Ans. 

    A customer support executive is a professional who provides assistance and resolves issues for customers.

    • Customer support executives are responsible for addressing customer inquiries, complaints, and requests.

    • They provide information about products or services, troubleshoot technical issues, and offer solutions.

    • They may communicate with customers through various channels such as phone, email, chat, or social media.

    • Cust...

    • Answered by AI
    Add your answer
  • Q5. Why do we hire you?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and fluent while speaking English and give your best

Customer Service Executive Interview Questions & Answers

iEnergizer user image Anonymous

posted on 19 Apr 2021

I applied via Walk-in and was interviewed before Apr 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about your self?
    • Add your answer
  • Q2. What is customer service?
    • Add your answer
  • Q3. Why should we hire you??
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be simple and study little of the topic, but work on your grammar and pronounciation. Be bold

Customer Support Executive Interview Questions & Answers

iEnergizer user image Anonymous

posted on 22 May 2020

Interview Questionnaire 

3 Questions

  • Q1. Tell me about your previous job experience
    • Add your answer
  • Q2. How did u send your lockdown
    • Add your answer
  • Q3. Tell me about yourself
    • Add your answer

Customer Service Executive Interview Questions & Answers

iEnergizer user image

posted on 10 Sep 2020

I applied via Walk-in and was interviewed in Mar 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and experienced Customer Service Executive with a strong background in providing exceptional customer support.

    • Over 5 years of experience in the customer service industry

    • Proficient in handling customer inquiries, complaints, and resolving issues

    • Skilled in building positive relationships with customers and ensuring their satisfaction

    • Excellent communication and problem-solving skills

    • Ability to work well u...

    • Answered by AI
    Add your answer
  • Q2. What is your experience
  • Ans. 

    I have 3 years of experience in customer service roles.

    • Worked as a Customer Service Representative for a telecommunications company

    • Handled customer inquiries, complaints, and provided solutions

    • Assisted customers with billing, technical support, and product information

    • Received positive feedback from customers for excellent service

    • Trained new team members on customer service best practices

    • Answered by AI
    Add your answer
  • Q3. What is customer service
  • Ans. 

    Customer service is the support and assistance provided to customers before, during, and after a purchase.

    • It involves addressing customer queries and concerns promptly and effectively

    • Providing accurate information about products and services

    • Resolving complaints and issues in a timely and satisfactory manner

    • Building and maintaining positive relationships with customers

    • Ensuring customer satisfaction and loyalty

    • Examples i...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and improve your english communication

Customer Service Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 9 Sep 2020

I applied via Walk-in and was interviewed before Sep 2019. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Tell me your daily routine?
    • Add your answer
  • Q2. Tell me about yourself?
    • Add your answer
  • Q3. Why should I hire you?
    • Add your answer
  • Q4. Elaborate something about any topic?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are looking for any executive job whether it is technical or non technical, above those common questions used to getting more chances for hiring. So that prepare those questions before going to give an interview.

Customer Service Executive Interview Questions & Answers

Concentrix Corporation user image

posted on 22 Sep 2022

I applied via Walk-in and was interviewed before Sep 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Some basics maths, reassoning question and grammer.

Round 3 - HR 

(1 Question)

  • Q1. Mainly questions asked are general and must be confident and be firm with what you speak.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - The main thing to keep in mind while appearing for interview is be crystal clear and I would say confident is the main pillar stone.

Customer Service Executive Interview Questions & Answers

Concentrix Corporation user image Dipti Chandraprabhakar Manchekar

posted on 8 Mar 2020

I applied via Recruitment Consultant and was interviewed in Oct 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Tell me about yourself.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Talk positive and stick to your statements till end
More about working at IntouchCX

IntouchCX Interview FAQs

How to prepare for IntouchCX Back Office Executive interview for experienced candidates?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at IntouchCX. The most common topics and skills that interviewers at IntouchCX expect are Back Office, Backend, Customer Service, E-commerce and Night Shift.

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IntouchCX Back Office Executive Salary
based on 5 salaries
₹2.1 L/yr - ₹3.8 L/yr
22% more than the average Back Office Executive Salary in India
View more details

IntouchCX Back Office Executive Reviews and Ratings

based on 5 reviews

4.8/5

Rating in categories

4.8

Skill development

4.9

Work-life balance

4.7

Salary

4.8

Job security

4.7

Company culture

4.9

Promotions

4.8

Work satisfaction

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