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IntouchCX Back Office Executive Interview Questions and Answers

Updated 13 Apr 2021

IntouchCX Back Office Executive Interview Experiences

1 interview found

Back Office Executive Interview Questions & Answers

user image Anonymous

posted on 13 Apr 2021

I applied via Recruitment Consultant and was interviewed in Oct 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Important media:- email or other messengers applications. There were soft skills questions as well
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good evening.
Hope everyone are safe and doing well. I am pooja. I would like to share the interview experience of knoah solutions. It was very easy as it was done via online, firstly there was telephonic round, then online test and the operation round. Very easy to clear because all the rounds and the process done through online. The only thing is that i worked for knoah for 4 months but i haven't seen its premises..... Thank you :)

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creamytaro
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Advice for getting more calls from recruiters
Dear All, Currently, I am on notice period, only 45 days left for my last working day. I have been updating my resume with Keyskills and updating my profile in Naukri and LinkedIn. But I am not getting calls from the recruiters. Any tips or advice would be helpful 😊 Help me to get more calls
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Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 4 Apr 2021

I applied via Indeed and was interviewed in Mar 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Tell me something about your career and education?
    • Add your answer
  • Q2. Why do you want to shift and work in jaipur?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It's easy just a piece of cake

Customer Support Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 6 May 2021

I applied via Recruitment Consultant and was interviewed in Nov 2020. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Introduction
    • Add your answer
  • Q2. Product knowledge
    • Add your answer
  • Q3. How to achieve goal
    • Add your answer
  • Q4. How to survive
  • Ans. 

    Survival requires adaptability, resilience, and resourcefulness.

    • Stay calm and focused

    • Assess the situation and prioritize needs

    • Be flexible and willing to adjust plans

    • Stay positive and maintain hope

    • Utilize available resources and seek help when needed

    • Answered by AI
    View 2 more answers

Interview Preparation Tips

Interview preparation tips for other job seekers - Good

Customer Service Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 28 Mar 2021

I applied via Naukri.com and was interviewed in Feb 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. What is your qualification
    • Add your answer
  • Q2. What is your experience
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be comfortable and confident . Listen carefully first and then answer each and every question

Customer Support Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 20 Apr 2021

I applied via Recruitment Consultant and was interviewed in Mar 2021. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Women empowerment and about customer service
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Nice

Customer Service Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 18 Jul 2021

I applied via Recruitment Consultant and was interviewed in Jan 2021. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. About myself and why I want this job and any work experience .
    • Add your answer
  • Q2. I tell about myself as a I am a fresher and want to work to learn something skills as it is a renowned company for work with them.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident what you say true and honest

Customer Support Executive Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 2 Nov 2021

I applied via Referral and was interviewed before Nov 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. There are lot of questions were asked and its depends on profile and your experience on the basis of experience questions were asked .
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep focusing on things work on communication and written skills .

Customer Service Executive Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 21 May 2021

I appeared for an interview in Nov 2020.

Interview Questionnaire 

5 Questions

  • Q1. How would you handle the unsatisfied customer?
  • Ans. 

    Listen to their concerns, apologize, offer a solution, and follow up.

    • Listen actively to their complaints without interrupting.

    • Apologize for the inconvenience caused and empathize with their situation.

    • Offer a solution that addresses their concerns and meets their needs.

    • Follow up with the customer to ensure their satisfaction and build a long-term relationship.

    • For example, if a customer is unhappy with a product, offer a...

    • Answered by AI
    View 7 more answers
  • Q2. How would you handle pressure?
    • Add your answer
  • Q3. Tell me about your past experience?
    • Add your answer
  • Q4. How would you correct the error done by you?
  • Ans. 

    I would take responsibility for the error and take immediate action to rectify it.

    • Acknowledge the mistake and apologize

    • Assess the impact of the error

    • Take corrective action to rectify the error

    • Communicate the solution to the affected parties

    • Implement measures to prevent similar errors in the future

    • Answered by AI
    Add your answer
  • Q5. Why should we hire you?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - The interview had 3rounds with HR round on call,AMCAT Test , Assistantment test,

Customer Support Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 3 Oct 2022

I applied via Walk-in and was interviewed before Oct 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. Basic questions like tell me about your self and hobbies etc, what we called methi in english and why apple is red
    • Add your answer
  • Q2. Tell me about yourself?
    • Add your answer
  • Q3. Roles and responsibility of previous job
    • Add your answer
  • Q4. What you mean by Customer support executive?
  • Ans. 

    A customer support executive is a professional who provides assistance and resolves issues for customers.

    • Customer support executives are responsible for addressing customer inquiries, complaints, and requests.

    • They provide information about products or services, troubleshoot technical issues, and offer solutions.

    • They may communicate with customers through various channels such as phone, email, chat, or social media.

    • Cust...

    • Answered by AI
    Add your answer
  • Q5. Why do we hire you?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and fluent while speaking English and give your best

Customer Service Executive Interview Questions & Answers

iEnergizer user image Anonymous

posted on 19 Apr 2021

I applied via Walk-in and was interviewed before Apr 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about your self?
    • Add your answer
  • Q2. What is customer service?
    • Add your answer
  • Q3. Why should we hire you??
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be simple and study little of the topic, but work on your grammar and pronounciation. Be bold
More about working at IntouchCX

IntouchCX Interview FAQs

How to prepare for IntouchCX Back Office Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at IntouchCX. The most common topics and skills that interviewers at IntouchCX expect are Customer Service, Back Office Operations, international bpo, Backend Operations and customer care.

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IntouchCX Back Office Executive Salary
based on 5 salaries
₹2.1 L/yr - ₹3.8 L/yr
22% more than the average Back Office Executive Salary in India
View more details

IntouchCX Back Office Executive Reviews and Ratings

based on 5 reviews

4.8/5

Rating in categories

4.8

Skill development

4.9

Work-life balance

4.7

Salary

4.8

Job security

4.7

Company culture

4.9

Promotions

4.8

Work satisfaction

Explore 5 Reviews and Ratings
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