iEnergizer Interview Questions, Process, and Tips

Q1. About yourself,
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Q2. About experience
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Q1. First of all introduction then my background.
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Q2. Why you want to work in our company?
Ans. 
I am drawn to your company's innovative approach to solving industry challenges and the opportunity to contribute my expertise.
• Impressed by company's reputation and success in the industry

• Excited about the opportunity to work with a talented team

• Believe my skills and experience align well with company's goals and values
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I have completed have bachelor's in B.Sc(Mathmatics)

Q1. Basic question about yourself. And experience
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Q2. Tell me about yourself Why you want this job
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Q1. Introduction and Overall Experience
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Q1. JOB Profile and KPI's
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Q2. Key Performance Indicators
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Shrinkage Attrition Calculation

Q1. Client Round Management Skills
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Q1. Introduction about yourself and your education
Ans. 
I am a recent graduate with a Bachelor's degree in Business Administration.
• Graduated with a Bachelor's degree in Business Administration

• Completed internships in customer service roles

• Participated in extracurricular activities related to communication and problem-solving

• Received awards for academic excellence
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Q2. Ask for night shift
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Q1. Tell me about yourself?
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Q2. How do you deal with angry customer?
Ans. 
I remain calm, listen actively, empathize with the customer, apologize for the inconvenience, and work towards finding a solution.
• Remain calm and composed

• Listen actively to understand the customer's concerns

• Empathize with the customer's situation

• Apologize for the inconvenience caused

• Work towards finding a solution to address the customer's issue

• Offer alternatives or escalate to a supervisor if necessary
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Q3. What is customer support?
Ans. 
Customer support involves providing assistance and resolving issues for customers to ensure their satisfaction with a product or service.
• Assisting customers with inquiries, complaints, and technical issues

• Providing product information and troubleshooting guidance

• Resolving billing and payment issues

• Ensuring customer satisfaction and retention

• Handling escalations and complaints professionally

• Offering proactive support an
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Q1. Tell me about yourself
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Q2. Why you want to join BPO?
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Q3. Tell me about the climate conditions of today?
Ans. 
The climate conditions today are sunny with a slight breeze and temperatures in the mid-70s.
• Sunny weather with clear skies

• Slight breeze noticeable

• Temperature in the mid-70s

• Low humidity levels
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Q4. Why you want to switch your profile?
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This test name is pmap. This is a aptitude test where you find the questions related to english, typing, accent, mathematics and so on