iEnergizer Interview Questions, Process, and Tips

Q1. What is costumer service?
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Q2. What are the things you notice when u come here.
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Q3. Why BPO as a fresher
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Q1. Introduction of yourself
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Q1. Introduction of yourself
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Q2. Tell me about the project which you have done.
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Q3. Why BPO and here in ienergizer
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Q1. Would you please introduce yourself?
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Q2. It went with all personal information, educational information and employment history.
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English Grammer Test on paper and Typing test.

Q1. Operations Round. Asked again personal, educational and past experience information.
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Q1. Tell me about yourself
Ans. 
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
• 5 years of experience in customer care

• Skilled in resolving customer issues

• Strong focus on providing exceptional service

• Empathetic and dedicated approach

• Excellent communication skills
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Q2. Tell me about your yesterday routine
Ans. 
My yesterday routine involved handling customer inquiries, resolving issues, and providing support via phone and email.
• Started the day by checking emails and voicemails for any urgent customer issues

• Handled incoming calls from customers with various inquiries and issues

• Resolved customer complaints and issues by providing solutions and assistance

• Followed up with customers to ensure their issues were fully resolved

• Logged...read more
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Q3. How do you handle an irate customer
Ans. 
I listen to their concerns, empathize with them, apologize for the inconvenience, and offer a solution to resolve the issue.
• Listen actively to understand their concerns

• Empathize with their situation and show understanding

• Apologize for the inconvenience caused

• Offer a solution to resolve the issue

• Stay calm and composed throughout the interaction
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Q4. What is your long term goal
Ans. 
My long term goal is to become a Customer Care Manager and lead a team of dedicated professionals to provide exceptional service.
• Advance to a leadership role within the customer care department

• Develop strong communication and problem-solving skills

• Continuously improve customer satisfaction metrics

• Attend leadership training programs or courses

• Seek opportunities for professional growth within the company
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Q5. Tell me a story about your favorite location
Ans. 
My favorite location is a secluded beach in Hawaii with crystal clear waters and golden sand.
• The beach is surrounded by lush greenery and towering palm trees

• The sound of the waves crashing against the shore is soothing and calming

• I often spend hours lounging on the beach, reading a book or simply enjoying the peaceful surroundings
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Q1. About myself my introduction
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Q2. Why should I hire you
Ans. 
I am a dedicated and experienced professional with a proven track record of success in remote work environments.
• I have a strong work ethic and consistently meet or exceed goals and deadlines.

• I am highly organized and able to effectively manage my time and tasks independently.

• I have excellent communication skills, both written and verbal, which are essential for remote work.

• I am adaptable and quick to learn new technolo...read more
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Q1. The questions are like introduce yourself.Tell me about your city.About delhi metro,women empowerment etc.They only see your confidence level of speaking in english.On the basis of speaking they will hire
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Q2. About yourself. About social media. About women empowerment. About your city.
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Q1. Tell me about yourself
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Q2. Tell me your most memorable day
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Q1. Describe yourself
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Q2. Why do you choose ienergizer
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Q1. Its a group of questions related to listening and speaking
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Q1. Describe about yourself
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Q2. What did you know about the company
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Q3. Why do you choose this company
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Q4. How will you tackle the customer who had a bad experience with your company
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