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HGS Wfm Specialist Interview Questions and Answers
HGS Wfm Specialist Interview Experiences
1 interview found
Selected
I applied via Recruitment Consulltant and was interviewed before Sep 2022. There were 4 interview rounds.
(1 Question)
- Q1. They will give you technical questions to solve in 30 mins
(1 Question)
- Q1. Where your reporting manager will connect with you to know more about your knowledge on work
(1 Question)
- Q1. General hr discussions and bgv
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Interview questions from similar companies
(2 Questions)
- Q1. Tell me something about your self
- Ans.
I am a dedicated and experienced workforce management professional with a passion for optimizing operations and driving efficiency.
Over 5 years of experience in workforce management
Skilled in forecasting, scheduling, and real-time management
Strong analytical and problem-solving abilities
Proven track record of improving efficiency and productivity
Excellent communication and leadership skills
- Q2. Is any blood relation working in teleperformance
- Ans.
No, there are no blood relations working in Teleperformance.
No, there are no blood relations currently employed at Teleperformance.
Teleperformance does not allow blood relations to work together to avoid conflicts of interest.
Employees are hired based on their qualifications and skills, not their family connections.
(1 Question)
- Q1. About normal WFM questions and about me
(1 Question)
- Q1. Interviewer asked about deep WFM things
It was excel test which was based on WFM questions
(1 Question)
- Q1. Strength and Weakness
Wfm Rta Analyst Interview Questions & Answers
Concentrix Corporation
Jai Prakash Gupta
posted on 3 Jul 2024
(2 Questions)
- Q1. Introduction and current role responsibility
- Q2. Your biggest proud moment
vishal deshmukh
Selected
I was interviewed in May 2024.
(2 Questions)
- Q1. Tell me about yourself
- Q2. What is your last drawn salary
Selected
I was interviewed before Feb 2024.
(5 Questions)
- Q1. Self introduction
- Q2. About WFM fundamental
- Q3. What is shrinkage
- Q4. How to define shrinkage
- Q5. How to calculate call handling capacity
Wfm Rta Analyst Interview Questions & Answers
Conneqt Business Solutions
Anonymous
posted on 16 Oct 2023
I applied via Walk-in and was interviewed before Oct 2022. There were 5 interview rounds.
English grammar and logistics maths
(2 Questions)
- Q1. Relavent work experience
- Q2. Skills good communication in English
Easy writing passage of
(1 Question)
- Q1. Salary discussion
(1 Question)
- Q1. Brief introduction and current profile related questions.
Interview Preparation Tips
Interview Questionnaire
2 Questions
- Q1. What is the correlation between service level & occupancy?
- Ans.
Service level and occupancy have a positive correlation.
Service level is the percentage of calls answered within a specific time frame.
Occupancy is the percentage of time agents spend handling calls.
Higher occupancy can lead to lower service level as agents may be busy with other tasks.
Lower occupancy can result in higher service level as agents are readily available to answer calls.
Optimizing occupancy levels is cruci...
- Q2. What is concurrency and formula of it?
- Ans.
Concurrency is the number of tasks that can be executed simultaneously in a system.
Concurrency is important in real-time analysis to ensure that the system can handle the workload.
Formula for concurrency is: Concurrency = (Total workload in seconds) / (Average handling time in seconds)
For example, if the total workload is 3600 seconds and the average handling time is 10 seconds, then the concurrency would be 360.
Concur...
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HGS Interviews By Designations
- HGS Process Consultant Interview Questions
- HGS Senior Process Consultant Interview Questions
- HGS Process Consultant Trainee Interview Questions
- HGS Sales Executive Interview Questions
- HGS Senior Associate Interview Questions
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- HGS Process Associate Interview Questions
- HGS Customer Service Executive Interview Questions
- Show more
Interview Questions for Popular Designations
HGS Wfm Specialist Interview Process
based on 1 interview
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HGS Wfm Specialist Reviews and Ratings
based on 5 reviews
Rating in categories
|
Senior Process Consultant
1.9k
salaries
|  ₹1.5 L/yr - ₹5 L/yr |
|
Process Consultant
1.5k
salaries
| ₹1.2 L/yr - ₹4.8 L/yr |
|
Process Associate
854
salaries
| ₹1.2 L/yr - ₹4.2 L/yr |
|
Customer Relation Officer
706
salaries
| ₹0.9 L/yr - ₹6.1 L/yr |
|
Senior Process Associate
521
salaries
| ₹1.7 L/yr - ₹5 L/yr |
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