TaskUs Manager WFM Interview Questions and Answers

Q1. What is medical billing?
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Q2. What you know about the job
Ans. 
Team Lead Operations is responsible for overseeing daily operations, managing team members, and ensuring efficiency and productivity.
• Responsible for overseeing daily operations and ensuring smooth workflow

• Managing and leading a team of employees

• Setting goals and targets for the team

• Monitoring performance and providing feedback

• Implementing strategies to improve efficiency and productivity

• Handling escalated issues and re...read more
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Prefer some aptitude test

Q1. Walk me through your professional experience.
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Q2. Can you come today for operations round?
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Q1. Technical round was taken by the 2 operation managers. Quotations asked related to accounting entries, excel formulas, application based questions.
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Q2. What is accounting entry for an invoice booking, accrual, prepayment and depreciation.
Ans. 
Accounting entries for invoice booking, accrual, prepayment, and depreciation.
• Invoice booking: Debit accounts payable, credit expense or asset account.

• Accrual: Debit expense or asset account, credit accrual account.

• Prepayment: Debit prepayment account, credit cash or accounts payable.

• Depreciation: Debit depreciation expense, credit accumulated depreciation.
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Q3. Excel formulas to club two cell values and what are limitations of VLOOKUP formula.
Ans. 
Excel formulas to club two cell values and limitations of VLOOKUP formula.
• To combine two cell values in Excel, you can use the CONCATENATE function or the ampersand (&) operator.

• Example: =CONCATENATE(A1, B1) or =A1&B1

• VLOOKUP is a powerful Excel function used to search for a value in a table and return a corresponding value from another column.

• Limitations of VLOOKUP include: it only searches in the leftmost column of th...read more
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Q1. Tell me about yourself
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Q2. What is your last drawn salary
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Q1. About Myself and Experience
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Typing and writing skill

Q1. How you tackle the worst situation.
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Very basic aptitude questions. Difficulty level can be assumed to be beginner level

Q1. All their questions will boil down to few points i.e. will you be a productive employee overall?
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Q2. How long are you willing to serve here?
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Q1. Tell me something about your self
Ans. 
I am a dedicated and experienced workforce management professional with a passion for optimizing operations and driving efficiency.
• Over 5 years of experience in workforce management

• Skilled in forecasting, scheduling, and real-time management

• Strong analytical and problem-solving abilities

• Proven track record of improving efficiency and productivity

• Excellent communication and leadership skills
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Q2. Is any blood relation working in teleperformance
Ans. 
No, there are no blood relations working in Teleperformance.
• No, there are no blood relations currently employed at Teleperformance.

• Teleperformance does not allow blood relations to work together to avoid conflicts of interest.

• Employees are hired based on their qualifications and skills, not their family connections.
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