Firstsource Solutions Technical Support Engineer Interview Questions and Answers

A computer/laptop consists of various components that work together to perform tasks and process data.

• Central Processing Unit (CPU) - the brain of the computer that performs calculations and executes instructions

• Random Access Memory (RAM) - temporary storage for data and instructions that the CPU needs to access quickly

• Hard Disk Drive (HDD) or Solid State Drive (SSD) - permanent storage for data and programs

• Motherboard...read more

List of Windows Operating Systems in chronological order.

• Windows 1.0 (1985)

• Windows 2.0 (1987)

• Windows 3.0 (1990)

• Windows 95 (1995)

• Windows 98 (1998)

• Windows 2000 (2000)

• Windows ME (2000)

• Windows XP (2001)

• Windows Vista (2006)

• Windows 7 (2009)

• Windows 8 (2012)

• Windows 8.1 (2013)

• Windows 10 (2015)

HDD is a traditional spinning hard drive, while SSD is a newer, faster type of drive that uses flash memory.

• HDDs have moving parts, while SSDs do not

• SSDs are faster and more reliable than HDDs

• SSDs are more expensive than HDDs

• HDDs have larger storage capacity than SSDs

• Examples of HDDs: Western Digital Black, Seagate Barracuda

• Examples of SSDs: Samsung 970 EVO, Crucial MX500

Guide a new user to set up a printer

• Ask the user to connect the printer to the computer and turn it on

• Check if the printer drivers are installed on the computer

• If not, download and install the drivers from the manufacturer's website

• Go to Control Panel > Devices and Printers > Add a printer

• Select the printer from the list of available printers

• Follow the on-screen instructions to complete the setup process