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Firstsource Solutions

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3.6

based on 4.7k Reviews

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Firstsource Solutions Customer Service Advisor Interview Questions and Answers for Experienced

Updated 10 Nov 2017

Firstsource Solutions Customer Service Advisor Interview Experiences for Experienced

1 interview found

Customer Service Advisor Interview Questions & Answers

user image Anonymous

posted on 10 Nov 2017

I appeared for an interview in Feb 2017.

Interview Questionnaire 

1 Question

  • Q1. What is your previous job experience
  • Ans. 

    I have 2 years of experience working as a Customer Service Representative at a telecommunications company.

    • Handled customer inquiries via phone, email, and chat

    • Resolved customer complaints and issues in a timely manner

    • Processed orders and provided product information

    • Assisted with billing and account inquiries

    • Answered by AI
    View 3 more answers

Interview Preparation Tips

Round: HR Interview
Experience: I explained my previous job profile how things used to work
Tips: Maintain eye contact avoid telling a stuff that is not true.

Round: Test
Experience: Basic questions and grammar skills were checked.
Tips: If you grammar is weak you should prepare.
Duration: 30 minutes
Total Questions: 15

Skills: Communication And Confidence

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Interview Tips & Stories
2w
mrstorm
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works at
Wipro
90 days notice period
"Hi everyone, I have a 90-day notice period and actively seeking new job opportunities. However, I haven't received any interview calls yet due to this notice period. I would appreciate any advice on how to navigate this situation. Additionally, if I update my profile to indicate that I am serving my notice period (even though I’m not), how should I handle questions regarding this during interviews? Any guidance or referrals would be greatly appreciated.I am looking for opportunities in ad tech field now.Thank you!"
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Concentrix Corporation user image Preethi Sonu

posted on 2 Jan 2021

I applied via Recruitment Consultant and was interviewed before Jan 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Tell me about yourself?, How would you convince the angry customer?, What would you do if we ask you to work on your off or extend your shift?, Why we need to select you?, How would you participate in team...
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be bold and confidence by giving your answer even if you don't know about it try to answer

Customer Service Executive Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 26 May 2021

I appeared for an interview before May 2020.

Interview Questionnaire 

1 Question

  • Q1. What are your plans
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Tell them you see yourself working with this company till eternity, Agree with whatever questions they ask about shift timmings and all.
They want to hear you have no plans in life but to work for concentrix. Don't tell them about your dad business or if he has a good job. And tell them you don't have any plans for futher studies.
Just agree with them in everything. LOL

Customer Service Executive Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 26 Apr 2021

I applied via Naukri.com and was interviewed before Apr 2020. There were 6 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Intro, past experience, knowledge about customer service
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare for typing test, process knowledge, strength, email knowledge

Customer Service Associate Interview Questions & Answers

Teleperformance user image Anonymous

posted on 27 Mar 2020

I applied via Recruitment Consultant and was interviewed in Sep 2019. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About myself, Why do you want to work? And why in BPO? SALARY expectations?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Relax, Not to worry. Only you have to be confident and relax. Don't panic, not to take stress that what will happen and what they ask? They ask simple questions and see how long will you stay in this company!!

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Concentrix Corporation user image

posted on 27 Jun 2021

I applied via Recruitment Consultant and was interviewed before Jun 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. What are your strengths and weaknesses
    • Add your answer
  • Q2. Describe yourself
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident enough

Customer Care Executive Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 8 Nov 2021

I applied via Walk-in and was interviewed before Nov 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about your self.
    • Add your answer
  • Q2. What do you join this company
    • Add your answer
  • Q3. Tell me about your Aurangabad city
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - My interview 5 Round .first round ask me tell about your self. And education related questions computer knowledge communction skill tayping speed and last dacoument varification that after appointment letter then training start

Customer Service Associate Interview Questions & Answers

Teleperformance user image

posted on 10 Oct 2020

I applied via Recruitment Consultant and was interviewed before Oct 2019. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Why we should hire u
    • Add your answer
  • Q2. Why u want to join our oraganization
    • Add your answer
  • Q3. Why u left previous organization
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and polite

Customer Care Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 29 Jun 2021

I applied via Naukri.com and was interviewed before Jun 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Tell me something about yourself and speak on any of the random topic for 2 mins and why you want to join teleperformance.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and do not fumbal English mush be got.

Customer Service Associate Interview Questions & Answers

Teleperformance user image Anonymous

posted on 4 Sep 2021

I applied via Walk-in and was interviewed before Sep 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Make sure to install arogya setu, on ur phone for the entrance.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be energetic at the time of interview. Don't hesitate on ops round, it's a nice place to work.
More about working at Firstsource Solutions

Firstsource Solutions Interview FAQs

How to prepare for Firstsource Solutions Customer Service Advisor interview for experienced candidates?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Firstsource Solutions. The most common topics and skills that interviewers at Firstsource Solutions expect are international bpo, International Voice Process, UK Shift, Customer Service and Inbound Calls.

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Firstsource Solutions Customer Service Advisor Salary
based on 47 salaries
₹1.6 L/yr - ₹5 L/yr
At par with the average Customer Service Advisor Salary in India
View more details

Firstsource Solutions Customer Service Advisor Reviews and Ratings

based on 13 reviews

3.5/5

Rating in categories

4.3

Skill development

4.3

Work-life balance

3.6

Salary

4.0

Job security

4.0

Company culture

3.3

Promotions

3.6

Work satisfaction

Explore 13 Reviews and Ratings
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