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Firstsource Solutions

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based on 4.6k Reviews

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Firstsource Solutions Customer Service Advisor Reviews

Updated 19 Dec, 2023

Overall Rating

3.5/5

based on 13 reviews

Rating distribution

5

8 (61.5%)

4

2 (15.4%)

3

0 (0%)

2

2 (15.4%)

1

1 (7.7%)

Category Ratings

4.3

Work-life balance

4.3

Skill development

4.0

Company culture

4.0

Job security

3.6

Salary

3.6

Work satisfaction

3.3

Promotions

What employees say about Firstsource Solutions?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

51% employees reported

Flexible timing

64% employees reported

No travel

58% employees reported

View more detailed insights

Gender based rating

4.6

Rated by Women

4 reviews

3.6

Rated by Men

8 reviews

Firstsource Solutions is rated 3.5 out of 5 stars on AmbitionBox, based on 13 company reviews.This rating reflects an average employee experience, indicating moderate satisfact ... Read more

Firstsource Solutions is rated 3.5 out of 5 stars on AmbitionBox, based on 13 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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Top Mentions in Firstsource Solutions Customer Service Advisor Reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

13 reviews found

Sort by: Popular

Customer Service Advisor in Mumbai

Full Time

·

Voice / Blended Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

3.0

Skill development

2.0

Job security

1.0

Promotions

1.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 27 Feb 2023

Likes

Working environment

Work-life balance - Good

Dislikes

Salary Little to no increament No support Incentives structure changes again and again No growth

Salary - Bad
Job security - Poor
Promotions - Bad
Work satisfaction - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Sopra Steria

Success to our employee's well-being? A work-life balance that's simply unbeatable.

Our employees have rated us 4 for Work-Life Balance on AmbitionBox

Customer Service Advisor in Mumbai

Full Time

·

CSA Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 27 Jan 2022

Likes

The policies and the work environment of the company

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

There’s Nothing

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Advisor in Bangalore / Bengaluru

Upgrades Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

3.0

Promotions

4.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 01 May 2022

Likes

Encouraging superiors, friendly and welcoming, for someone who had no confidence to face the corporate world this place has been so helpful. I'm Grateful.

Salary - Good
Skill development - Good
Job security - Excellent
Work satisfaction - Good

Dislikes

It's just frustrating that this is the only company that charges for transportation and even after paying about 2.5k pm we always have issue in getting the cab at the right time. There are times when we had to wait for over 2 hours to get cab and then they decide to book an Ola, Uber to get us home.

Work Details

Excellent training, personally felt it's monotonous and bored after a point of time

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Advisor in Bangalore / Bengaluru

Customer Service Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

5.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 21 Apr 2022

Likes

As it was my first job i got to learn many things ,the aura of the company is good but i expect the management to improve ..thank you

Salary - Good
Skill development - Excellent
Job security - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

No one is cooperative and the management is what I dislike.

Work Details

It's was good,

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Employee Benefits

Soft skill training

Customer Service Advisor in Bangalore Rural

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 26 May 2022

Likes

Friendly work environment

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Free cab is not facilitated so it's very inconvenient

Work Details

Good

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Read Firstsource Solutions Customer Service Advisor Reviews based on locations

3.0

Mumbai

(4)

Customer Service Advisor in Hyderabad / Secunderabad

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 15 May 2022

Likes

Everything is good

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Everything is good

Work Details

Great

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

ServiceNow

Our employees have rated us 4.1 on AmbitionBox

Join a company where our employee's ratings speak volumes.

Customer Service Advisor in Malad West mumbai

Back Office Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 29 Jun 2022

Likes

The most important thing I like in firstsource is when I used to par namaaz nobody was stopping me and because of which I used to work hard so that the company goes upwards as compare to another companies.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Work Details

Very good

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about Firstsource Solutions.

Customer Service Advisor in Gandhinagar

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Salary

2.0

Skill development

1.0

Job security

1.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 24 Aug 2018

Likes

Campany culture like it

Dislikes

Career growth ,sallery growth, apportunity , job security disslike

Salary - Poor
Skill development - Poor
Job security - Bad
Promotions - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Discover interview dos and don'ts from real experiences

Customer Service Advisor

Full Time

·

5.0

Overall Rating

5.0

Category Ratings

1.0

Salary

4.0

Skill development

4.0

Job security

2.0

Promotions

3.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 26 Sep 2019

Likes

Friendly work environment, Helpfull Management.

Skill development - Good
Job security - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Everything is ok, only salary is very less

Salary - Bad
Promotions - Poor

Work Details

Work days: Monday to Friday

Work related travel: This is a desk job.

Customer Service Advisor in Mumbai

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 15 Nov 2018

Likes

The company has got a very friendly environment. One can balance work and life. The colleagues come from various background and we use to work in collaboration. I also like that the company is open to re hire ex employees.

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

No dislikes towards this company.

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Customer Service Advisor in Malad

Customer Service Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 23 Apr 2022

Likes

Supporting Employees

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

NA

Work Details

Excellent

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Advisor in Mumbai

Operations Support Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

2.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 14 Jun 2019

Likes

Nothing

Dislikes

Everything

Salary - Bad
Skill development - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Boring

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Advisor in Bangalore / Bengaluru

Full Time

·

AGL Department

2.0

posted on 19 Dec 2023

Overall Rating

Poor

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HQ - Mumbai, Maharashtra, India
BPO
10k-50k Employees (India)
Public

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 13 Firstsource Solutions reviews submitted by Firstsource Solutions employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Firstsource Solutions is the right company for you. ... 51% of employees reported the working days at Firstsource Solutions as Rotational Shift. 64% employees reported the work timings at Firstsource Solutions as Flexible timing. Read more

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Firstsource Solutions Customer Service Advisor Reviews

Juniper Networks

Our employees have rated us 4.2 on AmbitionBox.

Firstsource Solutions Office Photos

+12

more

Firstsource Solutions Customer Service Advisor Salary

based on 47 salaries

₹1.6 L/yr - ₹5 L/yr

At par with the average Customer Service Advisor Salary in India

View more details

Employee Benefits for Firstsource Solutions Customer Service Advisor

Office cab/shuttle

1 total response

Health insurance

2 total responses

Office gym

1 total response

Job/Soft skill training

2 total responses

+1 more benefit

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