Firstsource Solutions Customer Service Advisor Interview Questions and Answers

Q1. Tell me about you? Tell me about yourself?
Ans. 
I am a dedicated and experienced customer service advisor with a passion for helping others.
• I have worked in customer service for 5 years, providing support and assistance to customers in various industries.

• I am skilled in resolving customer complaints and finding solutions to their problems.

• I have excellent communication and interpersonal skills, allowing me to effectively communicate with customers and understand the...read more
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Q2. Will you able to shift to different location for that perticular job or not?
Ans. 
Yes, I am willing to shift to a different location for the job.
• I am open to relocating for the right opportunity.

• I understand that the job may require me to work in different locations.

• I am flexible and adaptable to new environments.

• I have previous experience of relocating for work.

• I am excited about the possibility of working in a new location.
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Q3. Have you ever worked anywhere or you are a fresher?
Ans. 
I have worked in customer service roles before.
• I have experience working in customer service roles.

• I have previously worked as a customer service representative at XYZ company.

• I have handled customer inquiries and resolved issues in my previous roles.

• I am familiar with using customer service software and tools.
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Q1. Same questions but in details. Where have you worked? How long? What was the company located and what was the designation etc etc?
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Group discusstion with more then 2 people as I can recall. Same questions but this time only the wanted know my communication skills

Had to give a versant test. Where you had to remember the sentence and tell as much as you remember and text to read type of questions was there too.

Q1. This round was with client. All questions were similar but he asked questions in different languages. Ask me about my native language and where do i locate and what are the memorys connected from my place
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Aptitude test with logical, technical and other type of questions

Behavior test which i had to give from website by choosing appropriate answer from the given list. There was no negative marking.

Q1. Asked me tell me about your self
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Q2. Why left my last company
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Why am interested in bpo?? What is my strength and weekness

Q1. Give me your introduction please?
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Q2. What is Customer Service?
Ans. 
Customer service is the provision of assistance and support to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries and concerns

• It includes providing information about products or services

• It also involves resolving customer complaints and issues

• Good customer service can lead to customer loyalty and repeat business

• Examples of customer service include phone support, email
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Q3. How can you handle a Aggressive Customer?
Ans. 
Stay calm, listen actively, empathize, apologize, offer solutions, and seek help if necessary.
• Remain calm and composed

• Listen actively and let the customer vent their frustration

• Empathize with the customer and acknowledge their feelings

• Apologize for any inconvenience caused

• Offer solutions to resolve the issue

• Seek help from a supervisor or manager if necessary
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Q4. Tell me about your memorable day?
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Q5. Why do you want to join BPO?
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Q6. Why should we Hire you?
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Q7. What is your hobbies?
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Q8. What is your strength?
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Q9. What is your weakness?
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Q10. Are you aware about your job role?
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Q11. What skill does a customer service should have?
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Q12. What is self confidence?
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Q13. Tell me about your last birthday?
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Q1. Who is your Idol, tell me something about him /her ?
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Q2. What is inbound and outbound?
Ans. 
Inbound refers to receiving calls or messages from customers, while outbound refers to making calls or sending messages to customers.
• Inbound customer service involves answering calls, emails, or chats from customers who need assistance.

• Outbound customer service involves making calls or sending messages to customers for various reasons such as follow-ups, surveys, or sales.

• Inbound and outbound can also refer to marketin...read more
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Q3. Do you any question?
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Q1. English speaking test in which a sentence was given and we have to read and at last a topic is provided to you on which you have to speak for at least 2 minutes.
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Q1. Typing test which test your typing speed, fill in the blanks, email writing etc.
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Q1. Tell me about yourself, your highest qualification, when you did schooling, why you want to join Concentrix, etc.
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There are two assignments. First one is Amcat and other one is Versant Test.

Q1. Once you clear both the tests, there will an HR round. In which, you will be asked normal interview questions, like- Your introduction, your education, why you want to join this company, why did you quit y...read more
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Q1. In this round, company HR asks you normal questions and salay discussion.
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Q2. What is your salary expectation? Etc.
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Q1. Tell me about yourself and about your resume
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