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Firstsource Solutions

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3.6

based on 4.7k Reviews

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Firstsource Solutions Customer Service Advisor Interview Questions and Answers

Updated 10 Nov 2017

Firstsource Solutions Customer Service Advisor Interview Experiences

2 interviews found

Customer Service Advisor Interview Questions & Answers

user image Anonymous

posted on 27 Aug 2017

I appeared for an interview before Aug 2016.

Interview Preparation Tips

Round: Resume Shortlist
Experience: Checked my skills with an interview

Round: Group Discussion
Experience: I had to talk about the movie i spoke for few minutes in English to check my communication skills n i was selected
Duration: 30 minutes

College Name: VET BVL POLYTECHNIC

Customer Service Advisor Interview Questions & Answers

user image Anonymous

posted on 10 Nov 2017

I appeared for an interview in Feb 2017.

Interview Questionnaire 

1 Question

  • Q1. What is your previous job experience
  • Ans. 

    I have 2 years of experience working as a Customer Service Representative at a telecommunications company.

    • Handled customer inquiries via phone, email, and chat

    • Resolved customer complaints and issues in a timely manner

    • Processed orders and provided product information

    • Assisted with billing and account inquiries

    • Answered by AI
    View 3 more answers

Interview Preparation Tips

Round: HR Interview
Experience: I explained my previous job profile how things used to work
Tips: Maintain eye contact avoid telling a stuff that is not true.

Round: Test
Experience: Basic questions and grammar skills were checked.
Tips: If you grammar is weak you should prepare.
Duration: 30 minutes
Total Questions: 15

Skills: Communication And Confidence

Customer Service Advisor Interview Questions Asked at Other Companies

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Q1. How can you handle a Aggressive Customer?
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asked in Concentrix Corporation
Q2. What do you know about concentrix?
View answer (1)
asked in iEnergizer
Q3. What is Customer Service?
View answer (1)
asked in iEnergizer
Q4. What is inbound and outbound?
View answer (1)
asked in Sainsburys
Q5. Situations where you provided good customer services?
View answer (1)
View All

Top trending discussions

View All
Career Growth
2w
a quality analyst
Looking for at least 7 lakhs per annum
Let me start with this. I have done a hotel management course and got placed at IGI airport as a Guest service officer (Front office) where I was getting just 17k per month and after 9 months i resigned. Then I got the opportunity at one of the BPO- ienergizer as an executive agent and my initial salary was 26k per month. I thought it was a good hike and i joined this bpo. Now it's been almost 5 years of experience and now I am a quality analyst where I am getting 40k per month. Now I am not satisfied with my job it's kinda boring. My interests are more into the finance sector and I don't know what should be the best path where I can get 12 lakhs per annum within 1-2 year. I am ready for anything like improving my skill set and all. I don't know how to approach other companies with my current skill set as there are some companies when they see that guy is working in the bpo sector they just reject my cv. PLEASE SUGGEST ME WHAT SHOULD BE BEST APPROACH FROM HERE.
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Interview questions from similar companies

Customer Service Associate Interview Questions & Answers

Conneqt Business Solutions user image Anonymous

posted on 12 Jan 2022

I applied via Recruitment Consultant and was interviewed before Jan 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Explain about previous work experience.
    • Add your answer
  • Q2. Explain about any topic in hindi
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Most of they check for language like English &hindi

Customer Service Executive Interview Questions & Answers

Conneqt Business Solutions user image Anonymous

posted on 29 Apr 2021

Interview Questionnaire 

1 Question

  • Q1. See the company is good but management is worst there so be prepared especially the Hrs will torture u daily do this do that else leave the job simple they dont care if u r in need of jib or not but their ...
    • Add your answer

Customer Care Executive Interview Questions & Answers

Conneqt Business Solutions user image Anonymous

posted on 3 Jul 2021

I applied via Walk-in and was interviewed in Jun 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Self introduction , JAW , versant , Manager round , client
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - easy , but versant little hard , excellent communication skills ,

Customer Service Associate Interview Questions & Answers

Conneqt Business Solutions user image Anonymous

posted on 17 Dec 2020

I applied via Referral and was interviewed in Jun 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. The Very First question in any interview is Tell me about your self ?
    • Add your answer
  • Q2. They asked from you Come to know about this Company
    • Add your answer
  • Q3. Would you like to join immediately along with are you flexible be Time
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Should be fluent in English Communication
Ability to work in team and perform better

Customer Care Executive Interview Questions & Answers

Conneqt Business Solutions user image Anonymous

posted on 16 Sep 2021

I applied via Walk-in and was interviewed in Mar 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. At what position you want to see yourself in next 4 years
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Confident ,Fluent in English and should pass any negative comments during interview

Customer Care Executive Interview Questions & Answers

Conneqt Business Solutions user image

posted on 24 Dec 2021

I applied via Walk-in and was interviewed before Dec 2020. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Why do want to join?
    • Add your answer
  • Q2. What makes you ideal for this role?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be honest, Any Show them that you gonna stay there in the organization for at least 6 months, Because there most of them who get selected will either abscond after 1 month or don't even join at all.

Customer Care Executive Interview Questions & Answers

Conneqt Business Solutions user image Anonymous

posted on 24 Feb 2022

I applied via Company Website and was interviewed before Feb 2021. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself.
    • Add your answer
Round 2 - One-on-one 

(1 Question)

  • Q1. Why should we hire u as u r not graduated also?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't go to that company it's all waste of time 🙂

Customer Service Executive Interview Questions & Answers

Conneqt Business Solutions user image Anonymous

posted on 23 May 2022

I applied via Walk-in and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself?
    • Add your answer
Round 2 - One-on-one 

(1 Question)

  • Q1. Why do you want to work with us?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident with your CV. Whatever you have mentioned in your CV they will ask accordingly.
More about working at Firstsource Solutions

Firstsource Solutions Interview FAQs

How to prepare for Firstsource Solutions Customer Service Advisor interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Firstsource Solutions. The most common topics and skills that interviewers at Firstsource Solutions expect are international bpo, International Voice Process, UK Shift, Customer Service and Inbound Calls.

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Firstsource Solutions Customer Service Advisor Salary
based on 47 salaries
₹1.6 L/yr - ₹5 L/yr
At par with the average Customer Service Advisor Salary in India
View more details

Firstsource Solutions Customer Service Advisor Reviews and Ratings

based on 13 reviews

3.5/5

Rating in categories

4.3

Skill development

4.3

Work-life balance

3.6

Salary

4.0

Job security

4.0

Company culture

3.3

Promotions

3.6

Work satisfaction

Explore 13 Reviews and Ratings
Firstsource Solutions Salaries in India
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₹1.5 L/yr - ₹5.2 L/yr

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