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Firstsource Solutions

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3.7

based on 4.6k Reviews

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Firstsource Solutions Chat Support Executive Interview Questions and Answers for Experienced

Updated 19 Oct 2024

Firstsource Solutions Chat Support Executive Interview Experiences for Experienced

2 interviews found

Chat Support Executive Interview Questions & Answers

user image Anonymous

posted on 19 Oct 2024

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. About previous company
    • Add your answer
  • Q2. How much package that I am expecting
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Thank you for wasting my entire day for the interview. This company make me wait for almost 10 hours in the office for 3 rounds of interview and they said I got selected and even discussed about the job role and about package as well I accepted every norm of the company but at the end after manager round which I performed well they said I can leave for the day coz I am not selected this is ridiculous and if any candidate who is attending a walk in please carry food and power banks for you mobiles it is must

Chat Support Executive Interview Questions & Answers

user image Anonymous

posted on 1 Sep 2024

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Sep 2023. There were 2 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. You will need to type on mobile to resolve customer issues while trying to pitch a product.
    • Add your answer
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself?
  • Ans. 

    Experienced chat support executive with strong communication skills and problem-solving abilities.

    • Over 5 years of experience in providing chat support for various products and services

    • Proficient in using chat support software and CRM systems

    • Excellent written communication skills with a focus on customer satisfaction

    • Ability to multitask and prioritize customer inquiries effectively

    • Proven track record of resolving custom

    • Answered by AI
    Add your answer
  • Q2. Sell me a laptop
  • Ans. 

    Our laptop offers powerful performance, sleek design, and long battery life for all your computing needs.

    • High-performance processor for fast multitasking

    • Sleek and lightweight design for portability

    • Long-lasting battery for all-day use

    • High-resolution display for crisp visuals

    • Ample storage space for all your files and applications

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just ask about the customer needs and wants about the product and how you can either upgrade if they have a similar product or provide them various offers that can change their mind to buy the products by providing them the answer to why the product is needed.

Chat Support Executive Interview Questions Asked at Other Companies for undefined

asked in Zomato
Q1. What important things should be followed when you are in conversa ... read more
View answers (3)
asked in Jio
Q2. What do you mean by customer service representative?
View answers (2)
asked in Concentrix Corporation
Q3. Are you comfortable with rotational shift
View answers (3)
asked in Tech Mahindra
Q4. Ops round- what is kyc process, what is spi and pii, etc
View answer (1)
asked in Jio
Q5. What are your views on covid situation?
View answer (1)
View All

Top trending discussions

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Interview Tips & Stories
1d (edited)
timepasstiwari
·
A Digital Markter
Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question
So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..
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Interview questions from similar companies

Customer Support Executive Interview Questions & Answers

HCLTech user image Anonymous

posted on 16 Mar 2018

I applied via Naukri.com and was interviewed in Sep 2017. There were 6 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. VERSANT TEST(English language and voice test)
    • Add your answer
  • Q2. You will hear small sentences in English and are asked to repeat them, you would hear a small paragraph in English and would be asked some questions regarding the paragraph you've heard
    • Add your answer
  • Q3. Salary discussion
    • Add your answer

Interview Preparation Tips

Round: Resume Shortlist
Experience: Just asks to speak about our selves to test our English language skills

Round: Operations manager round
Experience: Normal questions about our experience and gives details about the process and estimates if we are fit their requirements

General Tips: Easy interview for any one with descent knowledge of English
Skills: Communication
Duration: <1 week

Customer Service Executive Interview Questions & Answers

HCLTech user image Anonymous

posted on 15 Nov 2022

I applied via Referral and was interviewed before Nov 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. What's your salary expectations
    • Add your answer
  • Q2. What's your strength and weakness
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It is best comapny I have experienced and I want to back here after sometime

Customer Care Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 13 Feb 2021

I applied via Company Website and was interviewed before Feb 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Short introduction
    • Add your answer
  • Q2. What do you mean by customer service
  • Ans. 

    Customer service refers to the assistance and support provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer queries and concerns

    • It includes providing product information and resolving complaints

    • Good customer service can lead to customer loyalty and positive word-of-mouth

    • Examples include answering phone calls, responding to emails, and providing live chat support

    • Answered by AI
    Add your answer
  • Q3. Scenario based questions
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Do not hesitate, be confident

Customer Service Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 11 Feb 2021

I applied via Referral and was interviewed before Feb 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Self introduction and hobby and job related question.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be simple as you need don't be oversmart. They are looking for your patience.

Customer Service Executive Interview Questions & Answers

Wipro user image Anonymous

posted on 26 Feb 2021

Interview Questionnaire 

1 Question

  • Q1. What is wipro
    • Add your answer

Customer Care Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 27 Jan 2022

I applied via Referral and was interviewed before Jan 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Tell me about yourself.
    • View 1 more answer
  • Q2. What is your family background?
    • Add your answer
  • Q3. Share details of your previous job.
    • Add your answer

Interview Preparation Tips

Topics to prepare for Tech Mahindra Customer Care Executive interview:
  • Customer Service
Interview preparation tips for other job seekers - Keep calm while nervousness faced during the interview. It will be fine if you comfortable in English or Hindi any language you can in talk while interview because they want to see our communication skill are good or not so be prepared.

Customer Care Executive Interview Questions & Answers

Accenture user image Anonymous

posted on 16 Oct 2021

I applied via Recruitment Consultant and was interviewed before Oct 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Self introduction about the process
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Should be careful with with interview

Customer Service Executive Interview Questions & Answers

HCLTech user image Anonymous

posted on 6 Jan 2022

I applied via Naukri.com and was interviewed before Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Convenient for night shift
    • Add your answer
  • Q2. You need to write a passage without grammer mistake. So kindly prepare your own topic
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Not tough. Anyone can get a job
More about working at Firstsource Solutions

Firstsource Solutions Interview FAQs

How many rounds are there in Firstsource Solutions Chat Support Executive interview for experienced candidates?
Firstsource Solutions interview process for experienced candidates usually has 1-2 rounds. The most common rounds in the Firstsource Solutions interview process for experienced candidates are One-on-one Round and Technical.
How to prepare for Firstsource Solutions Chat Support Executive interview for experienced candidates?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Firstsource Solutions. The most common topics and skills that interviewers at Firstsource Solutions expect are Communication Skills, bpo, Non Voice Process, bpo non voice and international process.
What are the top questions asked in Firstsource Solutions Chat Support Executive interview for experienced candidates?

Some of the top questions asked at the Firstsource Solutions Chat Support Executive interview for experienced candidates -

  1. Sell me a lap...read more
  2. You will need to type on mobile to resolve customer issues while trying to pitc...read more
  3. how much package that I am expect...read more

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Firstsource Solutions Chat Support Executive Interview Process for Experienced

based on 2 interviews

Interview experience

2.5
  
Poor
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Firstsource Solutions Chat Support Executive Salary
based on 17 salaries
₹2 L/yr - ₹6.5 L/yr
At par with the average Chat Support Executive Salary in India
View more details

Firstsource Solutions Chat Support Executive Reviews and Ratings

based on 1 review

1.0/5

Rating in categories

2.0

Skill development

1.0

Work-life balance

1.0

Salary

1.0

Job security

1.0

Company culture

1.0

Promotions

1.0

Work satisfaction

Explore 1 Review and Rating
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