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Fusion CX
based on 1.4k Reviews
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Full Time
Operations Department
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Good company to work here
Less growth opportunity work here nn
Full Time
Back Office Department
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nothing only a big name
only rampdown
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Full Time
It Support Department
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Staff is good
Nothing
Work days: Monday to Saturday (Strict Timings)
Non Voice Department
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Overall good experience with this company I am new this organisation
Some things needs to improve but I didn't mention if really you want to know contact me
Job is ok in this company
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City, Travel Within Country, International Travel.
Voice / Blended Department
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Great place to work
Nothing
Excellent
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Operations Department
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Great place to work
Great place to work
Fantastic
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Great
IT Support Department
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It was near to my home. :)
Non professional, No Admin and HR policies Being adhered, No appreciations for good work, Big Politics center, some people are sitting on higher level from decade who just ruining organization's image and corrupt people not loyal with company owner just looting organization.
I have this life only and it was huge mistake to put my efforts from heart now i feel i have given priceless time and my efforts to this cheap organization.
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
No Benefits seriously.
IT Support Department
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Internal Management
Policies are not good
Good
Work days: Monday to Saturday (Flexible Timings)
Discover interview dos and don'ts from real experiences
IT Support Department
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A better platform to work, learn n grow
Salary Payouts delay n laps of Insurance benefits
Lots of Hard work, Training, Team handling, Management..
Work timings: Flexible Timings
Work related travel: This is a desk job.
Top trending discussions
Full Time
Operations Department
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Nothing
1) management doesn't care about you and your personal life 2) senior only care about there salary and there benefit 3) there was no leave and off 4) work pressure and if you say you are handling more that your that they will not listen and ask only justification 5) lot of loops holas are there that they use for there benefit 6) they guve this link to exist agent to give 5star for this company and sit beside them for all the rating so if you are looking at any 5 they are getting lot of pay or using loophole for extra money form office or ask to give 5 star 7) salary will not increase on time if you asked hr for it they will ask to site head site head will say to leave the office, 8) l and d team will come to you to know your problem if you say less salary they will not do anything and say why didn't you mail for this ,...Read More
Work timings: Strict Timings
Work related travel: This is a desk job.
Full Time
Operations Department
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Nothing, Management don't even care about there employee.
Nothing to like about it. They don't pay you on time and not even take responsibility to give response. No job security, imagine you wake up and see the email that you are fired . If you are joining definately can imagine one morning like this.
Work days: Monday to Saturday (Strict Timings)
Work related travel: This is a desk job.
Full Time
Customer Success Department
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Very bad company
Useless company bad company
Full Time
Operations Department
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Nothing
Unhygienic workplace, no separate place for eating, dirty washrooms. HR department is the worst! They do not think twice before firing people in any department and any position. No appraisal for ground level staffs, for L2 and above it happens but not on time. No work culture.
Full Time
Operations Department
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You will love to work with Fusioncx, very supportive management , excellent work environment
Nothing
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Operations Department
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It's a good company to work with where people gets skill development training which helps us to achieve the goals.
No Comment
Work days: Monday to Saturday (Flexible Timings)
Full Time
Operations Department
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Freedom is there to provide suggestions and implementation. Good working culture and growth is there.
NA
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Operations Department
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On time salary, other facilities at festivals, helpfull seniors, Good management
Nothing
Work days: Monday to Saturday (Strict Timings)
Work related travel: This is a desk job.
Full Time
Non Voice Department
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Work environment is good
nothing to be honest
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Full Time
Operations Department
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Good work culture. Great environment..
Need to look into the salary and appraisal part as well.
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Customer Success Department
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If I had to mention one thing what I like about this company it would be the tea stall outside the office where I spent five peaceful minutes once. My advice: if you value your life and career please don’t join this company (:
the experience with this company is disheartening. They they have absolutely no work life balance or team management skills (team lead or managers). They don’t even know how to handle employees, manage shrinkage, making teams they also don’t even know what is team building activity they should learn about these things, the office politics toxic work environment created by the team leads and managers, also some senior employees. There is a no recognition or appreciation for those employee who put in their best effort-appreciation seems like an alien concept for them xdd...Read More
Work timings: Strict Timings
Work related travel: This is a desk job.
Full Time
Voice / Blended Department
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I am thrilled to share my outstanding experience with Fusion CX. Their cutting-edge customer experience solutions have revolutionized the way we interact with our customers. From the initial consultation to the implementation and ongoing support, the Fusion CX team has been exceptional. Their expertise, professionalism, and dedication to delivering top-notch results have been impressive. The solutions provided by Fusion CX have enabled us to streamline our customer engagement processes, resulting in significant improvements in customer satisfaction and loyalty. Their technology is user-friendly, scalable, and integrates seamlessly with our existing systems. I highly recommend Fusion CX to any organization seeking to elevate their customer experience. Their innovative solutions, combined with their exceptional service, make them an invaluable partner for businesses looking to thrive in today's competitive market....Read More
Nothing for now
Work days: Monday to Saturday (Strict Timings)
Work related travel: This is a desk job.
Full Time
Business Process Quality Department
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The manager is supportive. No too much pressure.
1. Low salary 2. Stop the incentive without any reason 3. No job security.Anyday anytime they can ask to leave. 4. No matter what is your post, you have to do anything like IT work, business analysis etc 5. Third class management team. 6. No one help you from the HR team.
Work policy: 2 days/week from office
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Full Time
Operations Department
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Nothing
Salary issues you will not get as much as your work There is no work life balance you need to work on off days as well There is no leave Ac off on running process shift end at 7 ac off at 6 No one care for you or agent
Work timings: Strict Timings
Work related travel: This is a desk job.
Full Time
Recruitment & Talent Acquisition Department
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Great place to work. Management is very supportive and there is huge growth prospect as well. I myself is an IJP promoted and enjoying my new responsibilities as a recruiter. I am thankful to the management for giving me this opportunity.
Nothing
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Full Time
Operations Department
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I've had the absolute pleasure of working with Fusion for 2 years and I can confidently say it's been an exceptional experience. The team's professionalism, expertise, and dedication to delivering top-notch results are unparalleled. Also everyone very supportive and there are a great work ambience.
Nothing
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Full Time
Operations Department
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A well-organized and efficient office with a professional and welcoming atmosphere. The HR team is exceptionally supportive, fostering a positive work culture and ensuring smooth operations. Team leaders and managers are approachable, offering guidance and encouragement that boosts productivity. The collaborative spirit across all departments makes work both enjoyable and effective. Highly recommend for a rewarding work environment!...Read More
There's nothing to dislike here
Work days: Monday to Friday (Strict Timings)
Full Time
Operations Support Department
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Fusion is a good company.The work environment is good,all are very supportive,team leader,manager.It is very supportive company in regarding of all the things. I like working in this company
Nothing
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Full Time
Non Voice Department
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Working on the Fusion was my best decision which I had taken in my life. At the time of imterview I was quite nervous as used to be. But after reaching to the Fusion and after absorbing the friendly atmosphere and helpful culture, I was quite impressed and till It's going to be 6th month still I'm working here and it's still going on counting. And really I'm loving it. It has the growing and have the better opportunity here to grow up your skill, your personality development and your communication power. You'll learn to handle the different atmosphere in the ethical situation and much more you'll enjoy to work here...Read More
I don't think so which I didn't like something. Disliking will be I think for those who will ignore or miss the opportunity to work here.
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Full Time
Back Office Department
Overall Rating
Category Ratings
Promotions/Appraisal
Skill Development
Company Culture
Work Satisfaction
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A well-organized and efficient office with a professional and welcoming atmosphere. The HR team is exceptionally supportive, fostering a positive work culture and ensuring smooth operations. Team leaders and managers are approachable, offering guidance and encouragement that boosts productivity. The collaborative spirit across all departments makes work both enjoyable and effective. Highly recommend for a rewarding work environment!...Read More
Sudden process rampdowns or relocations in the workplace can be challenging because they disrupt established routines, create uncertainty about roles, and can lead to added stress or anxiety. Employees often feel unsettled by abrupt changes, especially if there is little transparency or communication from management about the reasons and future implications. Which is common for every organisation not only this....Read More
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
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