Fusion CX Customer Care Executive Reviews

Likes

I had a rewarding experience working as a Customer Care Executive at Fusion Cx. The company provides a supportive and dynamic work environment where teamwork and personal growth are highly valued. My role allowed me to develop essential skills in customer service, problem-solving, and effective communication, enabling me to connect with customers and address their concerns efficiently . The management at Fusion Cx was always approachable and encouraged feedback, fostering a culture of continuous improvement and professional development. Overall, Fusion Cx is an excellent place to build a career in customer service, and I’m grateful for the positive experience and opportunities for growth that I had there....Read More

Dislikes

There is nothing to dislike about the company.

Work Details

Work timings: Flexible Timings

Likes

Nothing. It was a horrible experience.

Dislikes

I'll try to be as constructive as possible. The people running the management were not capable. They were emotionally unfit and if you crossed paths with them they were going to take it out on you in the office. Our team leader, let's call him Joe, used to call us individually every hour to remind us of our performance. No one liked to pick his calls and thought it was unnecessary as he simply used to repeat the data which we would have already seen in the WhatsApp group and then lecture us in a very condescending manner. I am quite aware how some people would think "oh so what do you expect a team leader to do?" Believe me when I say this person was not capable of being a team leader. I worked in a company before this and our team leader knew how to talk with his employees. How to inform someone about their bad performance and encourage them to improve<mark style="background-color: #fff5e4;">. This guy had no communication skills</mark>. If you tell him your issues, the only phrase he'll repeat is "I understand your concern." That's it. So this guy called my friend. She was handling 10 chats at a time. If you know about chat process you will know how late responses affect your FRT, TRT and THT. So she didn't answer. Because that will affect her performance and then he will call again to lecture her about performance. And then you have an infinite loop. As you might have already noticed. This guy didn't give us break for discussing our performance. He expected us to listen to his lecture while taking chats from 10 customers simultaneously, without letting it affecting our performance. Yes I'm not joking. Anyways, my friend called him after her shift and this guy was all egoistic about the fact that she didn't pick up his call. This continued for some days and my friend stopped calling him as he had nothing new to add. He started getting all emotional. Long story short. He terminated my friend under the pretext of "behavior issues" when the only thing she did was ignore his call and quietly take her chats....Read More

Work Details

Pathetic. They are going to treat you like they own you. You have to give them time outside your working hours which you won't be paid for. If you question them they will threaten you to terminate on the grounds of behavior issues. I have seen it happen.

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

My TL rammohan Rao sir I learnt a lot from himand my QA Sashi sir he also my inspiration and from fusion nothing

Dislikes

There is no proper TLS and smes and the culture of entire system is so wrong and they are showing personal grudge in work also.and there is no increment in fusion and low salary

Likes

Skill development and Environment

Dislikes

Salary issue .. and Too much Stress

Likes

Work satisfaction with promotions highly.

Dislikes

There is no Skill development

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

I have learned a lot of working of fusion as its my 1st Company

Dislikes

There are no job security here

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.