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Firstsource Solutions

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3.7

based on 4.6k Reviews

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Firstsource Solutions Senior Customer Service Associate Reviews

Updated 28 Feb, 2025
Overall Rating
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3.8/5
based on 236 reviews

Rating distribution

Category Ratings

3.8

Job security

3.7

Company culture

3.6

Work-life balance

3.6

Work satisfaction

3.4

Skill development

3.0

Salary

2.9

Promotions

What employees say about Firstsource Solutions?

Insights from employee reviews on AmbitionBox

Workplace insights

Work from office

Work from office

67% employees reported

Rotational Shift

Rotational Shift

43% employees reported

Flexible timing

Flexible timing

66% employees reported

No travel

No travel

60% employees reported

View more detailed insights

Gender based rating

4.0
female

Rated by Women

58 reviews

3.7
male

Rated by Men

168 reviews

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Top Mentions in Firstsource Solutions Senior Customer Service Associate Reviews

236 reviews found

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Hi Everyone, I need your advice on selecting the right company. My top priorities are work-life balance and job security. Below are the offers I have: Capgemini – 24 LPA (21.5 LPA Fixed + 2 LPA Variable) Happiest Minds – 22.5 LPA (Fixed) Experience: 8 Years
Which one to choose
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More about working at Firstsource Solutions

People also ask about Firstsource Solutions's Senior Customer Service Associates

How is Firstsource Solutions to work for?
Firstsource Solutions is rated 3.8 out of 5, based on 236 reviews by employees on AmbitionBox. Firstsource Solutions is known for Job security which is rated at the top and given a rating of 3.8. However, Career growth is rated the lowest at 2.9 and can be improved. To know first hand how it is like to work at Firstsource Solutions read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Firstsource Solutions?
According to AmbitionBox ratings, Firstsource Solutions employees rate its salary and benefits as 3.0 out of 5. You can know more about Firstsource Solutions Salaries at AmbitionBox
How is the work culture at Firstsource Solutions?
Work culture is rated 3.7 at Firstsource Solutions by 236 employees. While job security is rated 3.8 and work-life balance is rated 3.6 at Firstsource Solutions. Read detailed reviews by employees of Firstsource Solutions on AmbitionBox.
Is work from home available in Firstsource Solutions?
According to AmbitionBox, 15% Firstsource Solutions employees work from home permanently, and 3% work from office 2 days/week (based on 27 AmbitionBox reviews in last 6 months).

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Firstsource Solutions Senior Customer Service Associate Reviews by Locations

Firstsource Solutions Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 236 Firstsource Solutions reviews submitted by Firstsource Solutions employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Firstsource Solutions is the right company for you. ... 43% of employees reported the working days at Firstsource Solutions as Rotational Shift. 66% employees reported the work timings at Firstsource Solutions as Flexible timing. Read more
Firstsource Solutions Senior Customer Service Associate Salary
based on 943 salaries
₹1 L/yr - ₹5.5 L/yr
12% less than the average Senior Customer Service Associate Salary in India
View more details
Employee Benefits for Firstsource Solutions Senior Customer Service Associate
cab
Office cab/shuttle
12 total responses
healthInsurance
Health insurance
10 total responses
meal
Cafeteria
15 total responses
softskill
Job/Soft skill training
14 total responses
+1 more benefit
Compare Firstsource Solutions with

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