Teleperformance Technical Executive Interview Questions and Answers

Asked to write a code to select values on the basis of the map keys using java 8 stream API

Q1. How OAuth works?
Ans. 
OAuth is an open standard for access delegation, commonly used as a way for Internet users to grant websites or applications access to their information on other websites but without giving them the passwords.
• OAuth allows users to grant access to their information without sharing their passwords.

• It is commonly used for authentication and authorization in web applications.

• OAuth uses tokens to grant access to resources o...read more
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Q2. Benefits of using Stream API.
Ans. 
Stream API provides a way to process collections of objects in a functional style.
• Allows for concise and readable code

• Supports parallel processing for improved performance

• Provides a set of powerful functions like map, filter, reduce, etc.

• Enables lazy evaluation for better memory efficiency
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Q1. Salary Negotiation
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Q1. What is role in your project?
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Q2. What challenges you faced in your career?
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There was logical, Grammar

Q1. Knowing about the problem solving
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Q1. Technical round with Technology Analyst or else with Technology Lead as per Job level of the interviewee and experienced
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Q1. The project Manager round or else with Delivery Manager round depends on the Job level of the interviewee and experienced
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Q1. HR round for Salary negociation
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Q1. Interpersonal skills
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Artificial intelligence

Q1. Tell me about yourself
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Q1. Networking questions
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Q1. Salary related and flexibility checking
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Q1. Introduce yourself?
Ans. 
I am a dedicated Technical Support Executive with 5 years of experience in troubleshooting hardware and software issues.
• 5 years of experience in technical support

• Proficient in troubleshooting hardware and software issues

• Strong communication skills

• Ability to work under pressure

• Certified in IT support
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Q2. Why you want to join this company and if you will get this job how long you gonna work here
Ans. 
I want to join this company because of its reputation for excellent customer service and technical innovation. I plan to work here long-term to grow my skills and contribute to the company's success.
• I am impressed by the company's commitment to providing top-notch technical support to customers.

• I believe in the company's values and culture, which align with my own professional goals.

• I see great opportunities for career...read more
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Q1. Introduce yourself?
Ans. 
I am a dedicated Technical Support Executive with 5 years of experience in troubleshooting hardware and software issues.
• 5 years of experience in technical support

• Proficient in troubleshooting hardware and software issues

• Strong communication skills

• Ability to work under pressure

• Certified in IT support
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Q2. If you will get an anonymous email from our partner, And you don't know the solution of the issue, What will you do in this situation???
Ans. 
I would escalate the email to the appropriate team for further investigation and resolution.
• Verify the authenticity of the email and check for any specific instructions or details provided.

• Attempt to gather more information or context from the partner if possible.

• Escalate the email to the relevant team or supervisor for further assistance.

• Ensure timely communication with the partner to keep them informed of the progres...read more
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Q1. Are you willing to work in night shift???
Ans. 
Yes, I am willing to work in night shifts as needed for the role of Technical Support Executive.
• I am flexible with my working hours and understand the importance of providing support round the clock.

• I have previous experience working night shifts in a similar role and have no issues with adjusting my schedule.

• I am committed to meeting the needs of the customers and the company, even if it requires working during non-tr
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Q2. Are you okay in rotational shifts???
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Yes, I am comfortable with rotational shifts as I have prior experience working in such shifts.
• I have previous experience working in rotational shifts.

• I am adaptable and can adjust my schedule accordingly.

• I understand the importance of flexibility in a technical support role.
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Q1. Introduce your self
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I am a dedicated and experienced Technical Support Executive with a strong background in troubleshooting and customer service.
• Over 5 years of experience in providing technical support to customers

• Proficient in troubleshooting hardware and software issues

• Excellent communication skills and ability to explain technical concepts to non-technical users

• Strong problem-solving skills and ability to work under pressure

• Certified
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Q2. Long carrier gap
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Q1. Tel me about family
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I come from a close-knit family with parents, siblings, and extended relatives who support and care for each other.
• My parents have always been my biggest supporters and have taught me important values and life lessons.

• I have a close relationship with my siblings and we enjoy spending time together, whether it's going on family vacations or just hanging out at home.

• I also have a strong bond with my extended family membe...read more
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Q2. Tel about hobbies
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My hobbies include playing guitar, hiking, and reading.
• Playing guitar helps me relax and express myself creatively.

• Hiking allows me to explore nature and stay active.

• Reading helps me learn new things and escape into different worlds.
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