Teleperformance Service Desk Specialist Interview Questions and Answers

Hostfile is a plain text file that maps hostnames to IP addresses.

• Hostfile is used by the operating system to resolve domain names to IP addresses.

• It can be edited manually to add or remove entries.

• It can also be used to block access to certain websites by redirecting them to a different IP address.

• Hostfile is located in different directories depending on the operating system. For example, in Windows it is located in C...read more

The process of migrating to Office 365 involves planning, preparation, and execution.

• Assess current infrastructure and identify migration goals

• Prepare for migration by ensuring compatibility and setting up necessary accounts

• Execute migration by transferring data and configuring settings

• Test and verify successful migration

• Train users on new system and provide ongoing support

• Examples of migration tools include Microsoft'...read more

Snow is a ticketing tool used for IT support management.

• Snow helps in tracking and managing IT support requests

• It allows for easy communication between IT support and end-users

• Snow provides analytics and reporting features for IT support performance

• Examples of Snow ticketing tool include ServiceNow and Jira Service Desk

The commands used for shortcuts are typically related to keyboard shortcuts and can vary depending on the operating system and software being used.

• Common commands for shortcuts include Ctrl + C (copy), Ctrl + V (paste), Ctrl + X (cut), Ctrl + Z (undo), and Ctrl + S (save).

• In Windows, shortcuts can also be created using the Windows key (e.g. Windows key + D to show desktop).

• In macOS, shortcuts often involve the Command

Windows updates typically occur on the second Tuesday of each month, known as Patch Tuesday.

• Windows updates usually happen on the second Tuesday of each month

• This day is commonly referred to as Patch Tuesday

• Updates can also be released outside of this schedule for critical issues

DHCP is a network protocol that automatically assigns IP addresses to devices on a network.

• DHCP stands for Dynamic Host Configuration Protocol.

• It is used to assign IP addresses, subnet masks, default gateways, and other network parameters to devices.

• The DHCP server manages a pool of available IP addresses and leases them to devices on request.

• The process involves four steps: DHCP Discover, DHCP Offer, DHCP Request, and...read more

The OSI Model is a conceptual framework that standardizes the functions of a communication system into seven layers.

• The OSI Model stands for Open Systems Interconnection Model.

• It was developed by the International Organization for Standardization (ISO) in 1984.

• The model helps in understanding how different network protocols and technologies interact with each other.

• The seven layers of the OSI Model are: Physical, Data ...read more

My salary expectation is negotiable based on the job responsibilities and market standards.

• I am open to discussing the salary range for this position.

• I have researched the market standards for this role and expect a fair compensation.

• I am looking for a salary that reflects my skills and experience.

• I am willing to consider other benefits and perks as part of the compensation package.

A router is a networking device that forwards data packets between computer networks. A switch is a networking device that connects devices together on a computer network.

• A router connects multiple networks and determines the best path for data to travel between them.

• A switch connects devices on a network and directs data to the correct device.

• Routers use IP addresses to route data, while switches use MAC addresses to ...read more

OST and PST are file formats used by Microsoft Outlook to store email data.

• OST stands for Offline Storage Table and is used for storing email data when Outlook is in offline mode.

• PST stands for Personal Storage Table and is used for storing email data on a local computer.

• OST files are created automatically when Outlook is configured to use Cached Exchange Mode.

• PST files can be created manually by the user to store emai...read more