30+ IT Supporter Interview Questions and Answers

Listen actively, empathize, offer reassurance, and provide clear instructions.

• Listen to the user's concerns and frustrations without interrupting.

• Empathize with the user's feelings and acknowledge their frustration.

• Offer reassurance that you will do your best to help resolve the issue.

• Provide clear and simple instructions on how to troubleshoot or fix the technical issue.

• Stay calm and patient throughout the interaction.

HTML is a markup language used for creating web pages. There are different types of tags like opening, closing, empty, block, inline, etc.

• HTML stands for HyperText Markup Language

• Tags are used to define the structure and content of a web page

• Types of tags include opening tags (<tag>), closing tags (</tag>), empty tags (<tag />), block-level tags (e.g. <div>), inline tags (e.g. <span>)

• Examples: <h1> for heading, <p> for paragraph, <a> for hyperlink

To troubleshoot a network connectivity issue, follow these steps.

• Check physical connections (cables, ports)

• Verify network settings (IP address, subnet mask, gateway)

• Ping devices to test connectivity

• Check firewall settings

• Restart networking devices (router, modem)

• Check for software updates or driver issues

I would approach managing the data collection process by creating a structured plan, utilizing appropriate tools and technologies, ensuring data accuracy and security.

• Develop a detailed data collection plan outlining objectives, methods, and timelines.

• Utilize data collection tools such as databases, spreadsheets, and data management software.

• Implement data validation processes to ensure accuracy and consistency.

• Ensure data security measures are in place to protect sensitive i...read more

System related commands are used to interact with the operating system and manage system resources.

• System commands are used to perform tasks such as managing files, directories, processes, and users.

• Examples of system commands include ls, cd, mkdir, ps, and useradd.

• System commands can be executed through the command line interface (CLI) or terminal.

Troubleshooting process involves identifying, isolating, and resolving technical issues.

• Identify the problem by gathering information from the user

• Isolate the issue by testing different components

• Resolve the problem by implementing a solution and testing it

• Document the troubleshooting steps taken for future reference

The support command in Linux is used to display system information and statistics.

• Use 'support' command to display system information and statistics

• Can be used to troubleshoot system issues

• Examples: support -v, support --help

jamf is a software solution used for managing Apple devices in an organization.

• jamf helps in deploying, managing, and securing Apple devices such as Mac, iPhone, and iPad.

• It allows IT administrators to remotely configure settings, deploy apps, and enforce security policies.

• jamf also provides inventory management, software distribution, and patch management for Apple devices.

• It offers self-service options for users to install apps and settings on their devices.

• Overall, jamf si...read more

I approach problem-solving methodically by identifying the root cause, brainstorming solutions, and testing them systematically.

• Identify the root cause of the problem before attempting to solve it

• Brainstorm potential solutions and evaluate their feasibility

• Test solutions systematically to determine effectiveness

• Document the problem-solving process for future reference

Routers connect multiple networks together, while switches connect devices within a single network.

• Routers operate at the network layer (Layer 3) of the OSI model, while switches operate at the data link layer (Layer 2).

• Routers use IP addresses to forward data between networks, while switches use MAC addresses to forward data within a network.

• Routers are typically used to connect different networks, such as a home network to the internet, while switches are used to connect de...read more

To check a port in command, you can use the 'netstat' command in the command prompt or terminal.

• Use the 'netstat' command followed by the '-an' flag to display all active connections and listening ports

• Look for the specific port number in the output to see if it is open or in use

• You can also use the 'telnet' command followed by the IP address and port number to check if a port is open

An IP address is a unique identifier assigned to devices on a network. Networking involves connecting devices to share resources.

• IP address is a numerical label assigned to each device on a network

• Networking involves connecting devices to share resources such as files, printers, and internet access

• IP addresses are used to route data packets between devices on a network

• Networking protocols such as TCP/IP and Ethernet are used to facilitate communication between devices

NATing is a technique used to translate private IP addresses to public IP addresses. DHCP is a protocol that assigns IP addresses to devices on a network. DNS is a system that translates domain names to IP addresses.

• NATing stands for Network Address Translation and is used to allow multiple devices on a private network to share a single public IP address.

• DHCP stands for Dynamic Host Configuration Protocol and is responsible for automatically assigning IP addresses, subnet mas...read more

Isuzu Motors is a Japanese automobile manufacturer known for producing commercial vehicles and diesel engines.

• Isuzu Motors was founded in 1916 and is headquartered in Tokyo, Japan.

• They are well-known for their trucks, buses, and SUVs.

• Isuzu has a partnership with General Motors, producing vehicles like the Isuzu D-Max and Chevrolet Colorado.

• The company is also a major producer of diesel engines for industrial and marine applications.

Customer support services are services provided to customers to help them with any issues or questions they may have regarding a product or service.

• Providing assistance and guidance to customers

• Resolving customer complaints and issues

• Offering technical support for products or services

• Ensuring customer satisfaction and loyalty

• Examples: 24/7 helplines, online chat support, email support

I have extensive technical exposure and the ability to effectively resolve issues.

• Proficient in troubleshooting hardware and software issues

• Experience in diagnosing network problems

• Skilled in providing remote support to users

• Familiar with various operating systems and software applications

Yes, I am familiar with routers and switches.

• I have experience configuring and troubleshooting routers and switches.

• I am knowledgeable about different routing protocols and switching technologies.

• I have worked with Cisco routers and switches in previous roles.

• I understand VLANs, subnetting, and routing tables.

• I can troubleshoot network connectivity issues using routers and switches.

chmod command is used in Unix and Unix-like operating systems to change the permissions of a file or directory.

• chmod command is used to change the permissions of a file or directory in Unix and Unix-like operating systems.

• It can be used to add or remove read, write, and execute permissions for the owner, group, and others.

• For example, to give read, write, and execute permissions to the owner of a file: chmod u+rwx filename

• To remove write permission for the group: chmod g-w fi...read more

VPN stands for Virtual Private Network, which allows users to securely connect to a private network over the internet.

• VPN encrypts data to ensure secure communication over public networks

• It masks the user's IP address to maintain anonymity

• VPN can be used to access region-restricted websites or services

• Common VPN protocols include OpenVPN, L2TP/IPsec, and IKEv2

To boot in the first step, you need to power on the computer and load the operating system.

• Power on the computer by pressing the power button

• Wait for the BIOS/UEFI screen to appear

• Select the appropriate boot device (e.g. hard drive, USB, CD) in the BIOS/UEFI settings

• Press Enter or any key to boot from the selected device

VMware Workstation is a desktop virtualization software that allows users to run multiple operating systems on a single physical machine.

• Allows users to create and run virtual machines on their desktop or laptop

• Supports a wide range of operating systems including Windows, Linux, and macOS

• Provides features like snapshots, virtual networking, and shared folders

• Used for software development, testing, and IT administration tasks

IP classes are a way to categorize IP addresses based on their network size and structure.

• There are five classes of IP addresses: A, B, C, D, and E.

• Classes A, B, and C are commonly used for assigning IP addresses to devices.

• Class D is reserved for multicast addresses.

• Class E is reserved for experimental use.

• Each class has a different range of possible IP addresses.

An IPBX system is a private branch exchange system that uses internet protocol to manage voice and data communications.

• IPBX stands for Internet Protocol Private Branch Exchange

• It is a phone system that uses internet protocol to manage voice and data communications

• It can be used to connect multiple locations and remote workers

• It offers features like call routing, voicemail, and conferencing

• Examples of IPBX systems include Asterisk, Cisco Unified Communications Manager, and Ava...read more

Software development life cycle is a process used by software development teams to design, develop, and test high-quality software.

• It consists of several phases such as planning, analysis, design, implementation, testing, and maintenance.

• Each phase has its own set of activities and deliverables to ensure the software meets the requirements.

• Examples of software development life cycle models include Waterfall, Agile, and DevOps.

Typing in a Linux OS involves using the command line interface to execute commands and navigate the file system.

• Use the terminal to type commands and navigate directories

• Learn common Linux commands such as ls, cd, mkdir, rm, etc.

• Understand the file system structure in Linux

• Practice using keyboard shortcuts and tab completion for efficiency

The latest OS is Windows 11, released by Microsoft in October 2021.

• Windows 11 is the latest operating system released by Microsoft

• It was officially released in October 2021

• Windows 11 comes with new features such as a redesigned Start menu and improved gaming capabilities

TCP (Transmission Control Protocol) is a connection-oriented protocol that provides reliable and ordered delivery of data packets.

• TCP is one of the main protocols in the Internet protocol suite.

• It operates at the transport layer of the OSI model.

• TCP ensures that data packets are delivered in order and without errors.

• It establishes a connection between two devices before data transfer begins.

• Examples of applications that use TCP include web browsing, email, and file transfer.

SQL joins are used to combine rows from two or more tables based on a related column between them.

• Joins are used to retrieve data from multiple tables in a single query

• Types of joins include INNER JOIN, LEFT JOIN, RIGHT JOIN, and FULL JOIN

• Example: SELECT * FROM table1 INNER JOIN table2 ON table1.column = table2.column

Expected CTC refers to the salary or compensation package that the employer is willing to offer for the IT Supporter role.

• Research industry standards for IT Supporter salaries

• Consider your experience, skills, and qualifications

• Negotiate based on job responsibilities and market demand

• Provide a range rather than a specific number