IT Supporter Interview Questions and Answers for Freshers

Listen actively, empathize, offer reassurance, and provide clear instructions.

• Listen to the user's concerns and frustrations without interrupting.

• Empathize with the user's feelings and acknowledge their frustration.

• Offer reassurance that you will do your best to help resolve the issue.

• Provide clear and simple instructions on how to troubleshoot or fix the technical issue.

• Stay calm and patient throughout the interaction.

To troubleshoot a network connectivity issue, follow these steps.

• Check physical connections (cables, ports)

• Verify network settings (IP address, subnet mask, gateway)

• Ping devices to test connectivity

• Check firewall settings

• Restart networking devices (router, modem)

• Check for software updates or driver issues