TELUS Digital IT Engineer Interview Questions and Answers

Q1. Computer hardware and networking related
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Q2. Computer hardware and software related
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Q3. OS related questions
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Q1. Working experience company details
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Q2. Working experience company
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Q1. FSMO Role, DHCP, MDM, MTD, JAMF, Windows Troubleshooting, Mac Troubleshooting
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Q2. Good Communication and BPO IT Experience
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Q3. Ticketing Tool Any Snow
Ans. 
Snow is a ticketing tool used for IT support management.
• Snow helps in tracking and managing IT support requests

• It allows for easy communication between IT support and end-users

• Snow provides analytics and reporting features for IT support performance

• Examples of Snow ticketing tool include ServiceNow and Jira Service Desk
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English speaking, sentence making, and some easy problems

Q1. Why you want to work here
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Q2. Full intro
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Q1. What is DHCP and explain process of DHCP server
Ans. 
DHCP is a network protocol that automatically assigns IP addresses to devices on a network.
• DHCP stands for Dynamic Host Configuration Protocol.

• It is used to assign IP addresses, subnet masks, default gateways, and other network parameters to devices.

• The DHCP server manages a pool of available IP addresses and leases them to devices on request.

• The process involves four steps: DHCP Discover, DHCP Offer, DHCP Request, and...read more
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Q2. What is OSI Model and explain OSI Model layers
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The OSI Model is a conceptual framework that standardizes the functions of a communication system into seven layers.
• The OSI Model stands for Open Systems Interconnection Model.

• It was developed by the International Organization for Standardization (ISO) in 1984.

• The model helps in understanding how different network protocols and technologies interact with each other.

• The seven layers of the OSI Model are: Physical, Data ...read more
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Q1. Tell me about your self.
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Q2. What was your responsibility in previous organization.
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Q3. Why you join our organization.
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Q4. What's your sallery expectation.
Ans. 
My salary expectation is negotiable based on the job responsibilities and market standards.
• I am open to discussing the salary range for this position.

• I have researched the market standards for this role and expect a fair compensation.

• I am looking for a salary that reflects my skills and experience.

• I am willing to consider other benefits and perks as part of the compensation package.
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Q5. What is router and switch.
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A router is a networking device that forwards data packets between computer networks. A switch is a networking device that connects devices together on a computer network.
• A router connects multiple networks and determines the best path for data to travel between them.

• A switch connects devices on a network and directs data to the correct device.

• Routers use IP addresses to route data, while switches use MAC addresses to ...read more
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Q6. What is ost and pst?
Ans. 
OST and PST are file formats used by Microsoft Outlook to store email data.
• OST stands for Offline Storage Table and is used for storing email data when Outlook is in offline mode.

• PST stands for Personal Storage Table and is used for storing email data on a local computer.

• OST files are created automatically when Outlook is configured to use Cached Exchange Mode.

• PST files can be created manually by the user to store emai...read more
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Q1. They ask what you have done on previous company
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Q2. They ask you for shift availability.
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