Infosys BPM IT Engineer Interview Questions and Answers

English speaking, sentence making, and some easy problems

Q1. Why you want to work here
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Q2. Full intro
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Q1. FSMO Role, DHCP, MDM, MTD, JAMF, Windows Troubleshooting, Mac Troubleshooting
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Q2. Good Communication and BPO IT Experience
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Q3. Ticketing Tool Any Snow
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Snow is a ticketing tool used for IT support management.
• Snow helps in tracking and managing IT support requests

• It allows for easy communication between IT support and end-users

• Snow provides analytics and reporting features for IT support performance

• Examples of Snow ticketing tool include ServiceNow and Jira Service Desk
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Q1. About desktop support
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Q2. About networking
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Q3. What commands does we user for shortcuts
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The commands used for shortcuts are typically related to keyboard shortcuts and can vary depending on the operating system and software being used.
• Common commands for shortcuts include Ctrl + C (copy), Ctrl + V (paste), Ctrl + X (cut), Ctrl + Z (undo), and Ctrl + S (save).

• In Windows, shortcuts can also be created using the Windows key (e.g. Windows key + D to show desktop).

• In macOS, shortcuts often involve the Command
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Q4. What is theexpecting salary
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Q5. When the windows update will happen in month
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Windows updates typically occur on the second Tuesday of each month, known as Patch Tuesday.
• Windows updates usually happen on the second Tuesday of each month

• This day is commonly referred to as Patch Tuesday

• Updates can also be released outside of this schedule for critical issues
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Q1. What is DHCP and explain process of DHCP server
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DHCP is a network protocol that automatically assigns IP addresses to devices on a network.
• DHCP stands for Dynamic Host Configuration Protocol.

• It is used to assign IP addresses, subnet masks, default gateways, and other network parameters to devices.

• The DHCP server manages a pool of available IP addresses and leases them to devices on request.

• The process involves four steps: DHCP Discover, DHCP Offer, DHCP Request, and...read more
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Q2. What is OSI Model and explain OSI Model layers
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The OSI Model is a conceptual framework that standardizes the functions of a communication system into seven layers.
• The OSI Model stands for Open Systems Interconnection Model.

• It was developed by the International Organization for Standardization (ISO) in 1984.

• The model helps in understanding how different network protocols and technologies interact with each other.

• The seven layers of the OSI Model are: Physical, Data ...read more
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Q1. Tell me about your self.
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Q2. What was your responsibility in previous organization.
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Q3. Why you join our organization.
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Q4. What's your sallery expectation.
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My salary expectation is negotiable based on the job responsibilities and market standards.
• I am open to discussing the salary range for this position.

• I have researched the market standards for this role and expect a fair compensation.

• I am looking for a salary that reflects my skills and experience.

• I am willing to consider other benefits and perks as part of the compensation package.
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Q5. What is router and switch.
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A router is a networking device that forwards data packets between computer networks. A switch is a networking device that connects devices together on a computer network.
• A router connects multiple networks and determines the best path for data to travel between them.

• A switch connects devices on a network and directs data to the correct device.

• Routers use IP addresses to route data, while switches use MAC addresses to ...read more
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Q6. What is ost and pst?
Ans. 
OST and PST are file formats used by Microsoft Outlook to store email data.
• OST stands for Offline Storage Table and is used for storing email data when Outlook is in offline mode.

• PST stands for Personal Storage Table and is used for storing email data on a local computer.

• OST files are created automatically when Outlook is configured to use Cached Exchange Mode.

• PST files can be created manually by the user to store emai...read more
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Q1. Tell me about yourself.
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I am a dedicated and experienced Desktop Support Engineer with a strong background in troubleshooting and resolving technical issues.
• Over 5 years of experience in providing desktop support to end users

• Proficient in diagnosing and resolving hardware and software issues

• Skilled in setting up and configuring desktops, laptops, and peripherals

• Excellent customer service and communication skills

• Certified in CompTIA A+ and Mic...read more
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Q2. What is your salary expectation?
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Q1. What is dora process.
Ans. 
The DORA process stands for Discover, Offer, Request, and Acknowledge. It is a method used in DHCP to assign IP addresses to devices.
• Discover: Device sends a broadcast message to discover DHCP servers on the network

• Offer: DHCP server responds with an IP address offer to the device

• Request: Device requests the offered IP address from the DHCP server

• Acknowledge: DHCP server acknowledges the request and assigns the IP addr
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Q2. What is incident and service request?
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An incident is an unplanned interruption to an IT service or reduction in the quality of an IT service. A service request is a formal request from a user for something to be provided.
• An incident is a disruption to normal operation that requires immediate attention to restore service.

• A service request is a formal request from a user for information, advice, a standard change, or access to a service.

• Examples: Incident -
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Q3. Which outlook file is responsible for taking backup?
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The outlook file responsible for taking backup is the PST file.
• PST file stores emails, contacts, calendar events, and other data in Outlook.

• Users can manually backup their PST file by exporting it from Outlook.

• Third-party backup software can also be used to automatically backup the PST file.
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Q4. What is port number of SMTP/POP/IMAP?
Ans. 
SMTP - 25, POP - 110, IMAP - 143
• SMTP uses port 25 for sending emails

• POP uses port 110 for receiving emails

• IMAP uses port 143 for accessing emails
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