10+ System Support Engineer Interview Questions and Answers

Linux is an open-source operating system. HDD is a traditional storage device while SSD is a faster and more reliable storage device. Basic network troubleshooting involves identifying and resolving network issues.

• Linux is a free and open-source operating system based on the Unix operating system.

• HDD is a traditional storage device that uses spinning disks to store data while SSD is a faster and more reliable storage device that uses flash memory.

• Basic network troubleshooting...read more

As a System Support Engineer, I have worked on challenging tasks, handled shift concerns, approach problems systematically, learned from mistakes, and achieved great results.

• I have worked on complex server migrations and upgrades, which required extensive planning and coordination with different teams.

• I have handled shift concerns by ensuring proper handover and documentation of ongoing tasks to the next shift.

• I approach problems by first identifying the root cause and then d...read more

Yes, I can configure switches and routers.

• I have experience in configuring switches and routers.

• I am familiar with the command line interface (CLI) of various switch and router vendors.

• I can configure VLANs, routing protocols, access control lists (ACLs), and other network settings.

• I have worked with Cisco, Juniper, and HP switches and routers.

• I can troubleshoot and resolve network connectivity issues.

Components of a PC include CPU, motherboard, RAM, storage, GPU, power supply, and peripherals.

• CPU (Central Processing Unit)

• Motherboard

• RAM (Random Access Memory)

• Storage (HDD/SSD)

• GPU (Graphics Processing Unit)

• Power Supply

• Peripherals (keyboard, mouse, monitor)

Various types of hardware components are used in a PC, including CPU, GPU, RAM, motherboard, storage devices, power supply, and peripherals.

• CPU (Central Processing Unit)

• GPU (Graphics Processing Unit)

• RAM (Random Access Memory)

• Motherboard

• Storage devices (HDD, SSD)

• Power supply

• Peripherals (keyboard, mouse, monitor)

Yes, I can install IT equipment.

• I have experience installing various types of IT equipment such as servers, switches, routers, and desktop computers.

• I am familiar with the necessary cables, connectors, and power requirements for different types of IT equipment.

• I can follow installation guides and manuals to ensure proper setup and configuration.

• I am skilled in troubleshooting and resolving any installation issues that may arise.

• I can also perform software installations and up...read more

Networking refers to the practice of connecting devices together to share resources and communicate with each other.

• Networking involves the use of hardware and software to connect devices together.

• Common types of networks include LANs, WANs, and the internet.

• Networking allows for the sharing of resources such as printers and files.

• Networking also enables communication between devices, such as sending emails or instant messages.

• Networking can be wired or wireless, and can use ...read more

DHCP stands for Dynamic Host Configuration Protocol. It is a network protocol that enables devices to obtain IP addresses automatically.

• DHCP is used to assign IP addresses to devices on a network.

• It allows devices to obtain IP addresses dynamically, without manual configuration.

• DHCP servers manage a pool of available IP addresses and lease them to devices for a specific period of time.

• DHCP also provides additional network configuration information, such as subnet mask, defaul...read more

A network is a collection of interconnected devices and systems that communicate and share resources.

• A network allows devices to communicate with each other, either locally or remotely.

• It enables the sharing of resources such as files, printers, and internet connections.

• Networks can be wired or wireless, and can span small areas like a home or large areas like the internet.

• Examples of networks include local area networks (LANs), wide area networks (WANs), and the internet.

To configure a printer in Ubuntu, you can use the CUPS web interface or the command line.

• Access the CUPS web interface by entering http://localhost:631 in a web browser

• Click on 'Administration' and then 'Add Printer'

• Follow the prompts to add the printer, selecting the appropriate driver and connection type

• Alternatively, use the lpadmin command in the terminal to add a printer

Two servers can be connected using a network connection, such as Ethernet or Wi-Fi.

• Use a network cable to connect the servers directly or through a switch or router.

• Configure the network settings on both servers to ensure they are on the same network.

• Use remote desktop software or SSH to access and manage the servers once they are connected.

Types of LAN topologies include bus, ring, star, mesh, and hybrid.

• Bus topology: all devices are connected to a single cable

• Ring topology: each device is connected to two other devices, forming a ring

• Star topology: all devices are connected to a central hub

• Mesh topology: each device is connected to every other device

• Hybrid topology: combination of two or more different topologies

Experience in managing privileged access and permissions in IT systems.

• Experience in setting up and managing user roles and permissions

• Knowledge of least privilege principle

• Familiarity with tools like Active Directory, LDAP, or IAM solutions

• Experience in auditing and monitoring privileged access

• Ability to troubleshoot access issues and provide support to users

I have a Bachelor's degree in Computer Science and relevant certifications in IT support.

• Bachelor's degree in Computer Science

• Certifications in IT support