Concentrix Corporation IT Engineer Interview Questions and Answers

Q1. Regarding pervious experience
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Q2. Roles and responsibilities
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Q1. Regarding Os issues
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Q2. Wifi issues network issue
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Wifi issues can be caused by various network issues such as signal interference, outdated drivers, or incorrect network settings.
• Check for signal interference from other electronic devices

• Update wifi drivers on the device

• Verify correct network settings such as SSID and password

• Restart the router and device

• Check for firmware updates on the router
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Q1. FSMO Role, DHCP, MDM, MTD, JAMF, Windows Troubleshooting, Mac Troubleshooting
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Q2. Good Communication and BPO IT Experience
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Q3. Ticketing Tool Any Snow
Ans. 
Snow is a ticketing tool used for IT support management.
• Snow helps in tracking and managing IT support requests

• It allows for easy communication between IT support and end-users

• Snow provides analytics and reporting features for IT support performance

• Examples of Snow ticketing tool include ServiceNow and Jira Service Desk
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English speaking, sentence making, and some easy problems

Q1. Why you want to work here
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Q2. Full intro
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Q1. About desktop support
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Q2. About networking
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Q3. What commands does we user for shortcuts
Ans. 
The commands used for shortcuts are typically related to keyboard shortcuts and can vary depending on the operating system and software being used.
• Common commands for shortcuts include Ctrl + C (copy), Ctrl + V (paste), Ctrl + X (cut), Ctrl + Z (undo), and Ctrl + S (save).

• In Windows, shortcuts can also be created using the Windows key (e.g. Windows key + D to show desktop).

• In macOS, shortcuts often involve the Command
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Q4. What is theexpecting salary
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Q5. When the windows update will happen in month
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Windows updates typically occur on the second Tuesday of each month, known as Patch Tuesday.
• Windows updates usually happen on the second Tuesday of each month

• This day is commonly referred to as Patch Tuesday

• Updates can also be released outside of this schedule for critical issues
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Q1. What is DHCP and explain process of DHCP server
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DHCP is a network protocol that automatically assigns IP addresses to devices on a network.
• DHCP stands for Dynamic Host Configuration Protocol.

• It is used to assign IP addresses, subnet masks, default gateways, and other network parameters to devices.

• The DHCP server manages a pool of available IP addresses and leases them to devices on request.

• The process involves four steps: DHCP Discover, DHCP Offer, DHCP Request, and...read more
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Q2. What is OSI Model and explain OSI Model layers
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The OSI Model is a conceptual framework that standardizes the functions of a communication system into seven layers.
• The OSI Model stands for Open Systems Interconnection Model.

• It was developed by the International Organization for Standardization (ISO) in 1984.

• The model helps in understanding how different network protocols and technologies interact with each other.

• The seven layers of the OSI Model are: Physical, Data ...read more
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Q1. Tell me about your self.
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Q2. What was your responsibility in previous organization.
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Q3. Why you join our organization.
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Q4. What's your sallery expectation.
Ans. 
My salary expectation is negotiable based on the job responsibilities and market standards.
• I am open to discussing the salary range for this position.

• I have researched the market standards for this role and expect a fair compensation.

• I am looking for a salary that reflects my skills and experience.

• I am willing to consider other benefits and perks as part of the compensation package.
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Q5. What is router and switch.
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A router is a networking device that forwards data packets between computer networks. A switch is a networking device that connects devices together on a computer network.
• A router connects multiple networks and determines the best path for data to travel between them.

• A switch connects devices on a network and directs data to the correct device.

• Routers use IP addresses to route data, while switches use MAC addresses to ...read more
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Q6. What is ost and pst?
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OST and PST are file formats used by Microsoft Outlook to store email data.
• OST stands for Offline Storage Table and is used for storing email data when Outlook is in offline mode.

• PST stands for Personal Storage Table and is used for storing email data on a local computer.

• OST files are created automatically when Outlook is configured to use Cached Exchange Mode.

• PST files can be created manually by the user to store emai...read more
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