Concentrix Corporation Desktop Support Engineer L2 Interview Questions and Answers

Q1. Desktop support engineer
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Q2. Server support engineer
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Q3. Network support engineer
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Q4. Hardware support engineer
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Q5. Windows os full information
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Windows OS is a popular operating system developed by Microsoft.
• Windows OS is available in different versions such as Windows 7, 8, 10, etc.

• It has a graphical user interface (GUI) and supports multitasking.

• Windows OS supports various file systems such as NTFS, FAT32, exFAT, etc.

• It comes with built-in applications such as Microsoft Office, Internet Explorer, Windows Media Player, etc.

• Windows OS can be customized with th...read more
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Q6. Linux and Ubuntu full information
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Q7. Ubuntu configuration
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Q1. Knowledge of ms office
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Q2. Knowledge of installation software
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Q3. Knowledge of outlook configuration
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Q4. Knowledge of Mai configuration
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Q5. Knowledge of server configuration
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Q6. Knowledge of add printer
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Q7. Knowledge of connect printer
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Q1. What is AD? What is DHCP?
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AD stands for Active Directory, a Microsoft technology used for managing users, computers, and other resources in a network. DHCP stands for Dynamic Host Configuration Protocol, a network protocol used for assigning IP addresses to devices.
• AD is used for centralized management of network resources

• AD allows for authentication and authorization of users and devices

• DHCP automatically assigns IP addresses to devices on a n...read more
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Q1. Basic questions of why did you want to join as desktop support engineer.
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Q1. Difference between IPV4 vs IPV6
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IPv4 uses 32-bit addresses while IPv6 uses 128-bit addresses, allowing for more unique addresses and improved security features.
• IPv4 addresses are written in decimal format (e.g. 192.168.1.1) while IPv6 addresses are written in hexadecimal format (e.g. 2001:0db8:85a3:0000:0000:8a2e:0370:7334)

• IPv4 supports up to 4.3 billion unique addresses, which is becoming insufficient with the growth of internet-connected devices, w...read more
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Q2. How will you install the OS
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I will install the OS using a bootable installation media or network deployment tools.
• Create a bootable installation media (USB or DVD) with the OS image

• Boot the computer from the installation media

• Follow the on-screen instructions to install the OS

• Configure settings such as language, time zone, and user accounts

• Install necessary drivers and updates post installation
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Desktop l2 level related questions

How to configur system in domain

Q1. All tecnicall skill related questions
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Q1. How to configur sap in users system
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To configure SAP in user's system, follow these steps:
• Install SAP GUI on the user's system

• Configure the SAP logon pad with the necessary system details

• Create a user ID and assign the necessary authorizations

• Test the connection to ensure successful configuration
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Q2. Advantages of outlook 365
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Outlook 365 offers numerous advantages for users.
• Access to emails, contacts, and calendar from anywhere with internet connection

• Collaboration and sharing features for team projects

• Integration with other Microsoft Office applications

• Automatic updates and security features

• Large storage capacity for emails and attachments

• Mobile app for easy access on-the-go
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Q3. Why bitlocker is important
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Bitlocker is important for securing data on Windows devices.
• Encrypts data on Windows devices to prevent unauthorized access

• Protects against theft or loss of devices

• Meets compliance requirements for data protection

• Can be managed centrally through Active Directory

• Can be used in combination with other security measures like TPM and Secure Boot

• Helps prevent data breaches and protects sensitive information
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Q4. What is the process of mfa
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MFA stands for Multi-Factor Authentication, which is a security process that requires users to provide two or more forms of identification to access a system.
• MFA adds an extra layer of security to protect against unauthorized access.

• The most common forms of identification used in MFA are passwords, security tokens, and biometric data.

• MFA can be implemented through various methods such as SMS codes, mobile apps, or hard...read more
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Q1. What is pst and ost in outlook What is bsod what is dns what is vpn.
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PST and OST are Outlook data files. BSOD is Blue Screen of Death. DNS is Domain Name System. VPN is Virtual Private Network.
• PST and OST are data files used by Microsoft Outlook to store emails, contacts, and other data.

• BSOD is a critical error screen displayed by Windows operating system when it encounters a system error.

• DNS is a system that translates domain names into IP addresses, allowing computers to communicate w...read more
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Q2. What is pop and imap and smtp and all protocol port number
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POP, IMAP, and SMTP are email protocols used for sending and receiving emails. Each protocol uses different port numbers.
• POP (Post Office Protocol) is used for downloading emails from a server to a client. It uses port number 110.

• IMAP (Internet Message Access Protocol) is used for accessing emails on a server from a client. It uses port number 143.

• SMTP (Simple Mail Transfer Protocol) is used for sending emails from a c...read more
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Q3. How to backup pst file My system is very slow so what do
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To backup a PST file, you can simply copy and paste it to an external drive or cloud storage. To speed up a slow system, try cleaning up temporary files and disabling unnecessary startup programs.
• Copy and paste the PST file to an external drive or cloud storage

• Use a backup software to automate the backup process

• Clean up temporary files to free up space and improve performance

• Disable unnecessary startup programs to redu
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