Stefanini Desktop Support Engineer L2 Interview Questions and Answers

Q1. What is AD? What is DHCP?
Ans. 
AD stands for Active Directory, a Microsoft technology used for managing users, computers, and other resources in a network. DHCP stands for Dynamic Host Configuration Protocol, a network protocol used for assigning IP addresses to devices.
• AD is used for centralized management of network resources

• AD allows for authentication and authorization of users and devices

• DHCP automatically assigns IP addresses to devices on a n...read more
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Q1. Basic questions of why did you want to join as desktop support engineer.
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Q1. Difference between IPV4 vs IPV6
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IPv4 uses 32-bit addresses while IPv6 uses 128-bit addresses, allowing for more unique addresses and improved security features.
• IPv4 addresses are written in decimal format (e.g. 192.168.1.1) while IPv6 addresses are written in hexadecimal format (e.g. 2001:0db8:85a3:0000:0000:8a2e:0370:7334)

• IPv4 supports up to 4.3 billion unique addresses, which is becoming insufficient with the growth of internet-connected devices, w...read more
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Q2. How will you install the OS
Ans. 
I will install the OS using a bootable installation media or network deployment tools.
• Create a bootable installation media (USB or DVD) with the OS image

• Boot the computer from the installation media

• Follow the on-screen instructions to install the OS

• Configure settings such as language, time zone, and user accounts

• Install necessary drivers and updates post installation
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Q1. Desktop support engineer
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Q2. Server support engineer
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Q3. Network support engineer
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Q4. Hardware support engineer
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Q5. Windows os full information
Ans. 
Windows OS is a popular operating system developed by Microsoft.
• Windows OS is available in different versions such as Windows 7, 8, 10, etc.

• It has a graphical user interface (GUI) and supports multitasking.

• Windows OS supports various file systems such as NTFS, FAT32, exFAT, etc.

• It comes with built-in applications such as Microsoft Office, Internet Explorer, Windows Media Player, etc.

• Windows OS can be customized with th...read more
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Q6. Linux and Ubuntu full information
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Q7. Ubuntu configuration
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Q1. Knowledge of ms office
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Q2. Knowledge of installation software
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Q3. Knowledge of outlook configuration
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Q4. Knowledge of Mai configuration
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Q5. Knowledge of server configuration
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Q6. Knowledge of add printer
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Q7. Knowledge of connect printer
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Q1. What is pst and ost in outlook What is bsod what is dns what is vpn.
Ans. 
PST and OST are Outlook data files. BSOD is Blue Screen of Death. DNS is Domain Name System. VPN is Virtual Private Network.
• PST and OST are data files used by Microsoft Outlook to store emails, contacts, and other data.

• BSOD is a critical error screen displayed by Windows operating system when it encounters a system error.

• DNS is a system that translates domain names into IP addresses, allowing computers to communicate w...read more
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Q2. What is pop and imap and smtp and all protocol port number
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POP, IMAP, and SMTP are email protocols used for sending and receiving emails. Each protocol uses different port numbers.
• POP (Post Office Protocol) is used for downloading emails from a server to a client. It uses port number 110.

• IMAP (Internet Message Access Protocol) is used for accessing emails on a server from a client. It uses port number 143.

• SMTP (Simple Mail Transfer Protocol) is used for sending emails from a c...read more
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Q3. How to backup pst file My system is very slow so what do
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To backup a PST file, you can simply copy and paste it to an external drive or cloud storage. To speed up a slow system, try cleaning up temporary files and disabling unnecessary startup programs.
• Copy and paste the PST file to an external drive or cloud storage

• Use a backup software to automate the backup process

• Clean up temporary files to free up space and improve performance

• Disable unnecessary startup programs to redu
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Desktop l2 level related questions

How to configur system in domain

Q1. All tecnicall skill related questions
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Q1. How to configur sap in users system
Ans. 
To configure SAP in user's system, follow these steps:
• Install SAP GUI on the user's system

• Configure the SAP logon pad with the necessary system details

• Create a user ID and assign the necessary authorizations

• Test the connection to ensure successful configuration
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Q2. Advantages of outlook 365
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Outlook 365 offers numerous advantages for users.
• Access to emails, contacts, and calendar from anywhere with internet connection

• Collaboration and sharing features for team projects

• Integration with other Microsoft Office applications

• Automatic updates and security features

• Large storage capacity for emails and attachments

• Mobile app for easy access on-the-go
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Q3. Why bitlocker is important
Ans. 
Bitlocker is important for securing data on Windows devices.
• Encrypts data on Windows devices to prevent unauthorized access

• Protects against theft or loss of devices

• Meets compliance requirements for data protection

• Can be managed centrally through Active Directory

• Can be used in combination with other security measures like TPM and Secure Boot

• Helps prevent data breaches and protects sensitive information
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Q4. What is the process of mfa
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MFA stands for Multi-Factor Authentication, which is a security process that requires users to provide two or more forms of identification to access a system.
• MFA adds an extra layer of security to protect against unauthorized access.

• The most common forms of identification used in MFA are passwords, security tokens, and biometric data.

• MFA can be implemented through various methods such as SMS codes, mobile apps, or hard...read more
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