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Progressive Infotech Desktop Support Engineer L2 Interview Questions, Process, and Tips

Updated 27 Jul 2023

Top Progressive Infotech Desktop Support Engineer L2 Interview Questions and Answers

View all 9 questions

Progressive Infotech Desktop Support Engineer L2 Interview Experiences

3 interviews found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Jul 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Tell me about your self?
  • Q2. How many years of experience do you have?
  • Q3. Where do you live or ready to relocate to Mumbai?
Round 3 - Technical 

(10 Questions)

  • Q1. Tell me about your self?
  • Q2. What is DHCP and how does it work?
  • Ans. 

    DHCP stands for Dynamic Host Configuration Protocol. It is a network protocol that automatically assigns IP addresses to devices on a network.

    • DHCP server assigns IP addresses to devices on a network

    • Helps in reducing manual configuration of IP addresses

    • DHCP lease time determines how long an IP address is valid for

    • DHCP Discover, Offer, Request, Acknowledge (DORA) process

    • Example: When a device connects to a network, it se...

  • Answered by AI
  • Q3. What is the use of IP address?
  • Ans. 

    IP address is a unique numerical label assigned to each device connected to a computer network.

    • Identifies devices on a network

    • Facilitates communication between devices

    • Allows devices to send and receive data packets

    • Can be IPv4 (e.g. 192.168.1.1) or IPv6 (e.g. 2001:0db8:85a3:0000:0000:8a2e:0370:7334)

  • Answered by AI
  • Q4. What is the use of DNS?
  • Ans. 

    DNS is a system that translates domain names to IP addresses, allowing users to access websites using human-readable names.

    • DNS stands for Domain Name System

    • It helps in translating domain names (like www.google.com) to IP addresses (like 172.217.3.206)

    • DNS is crucial for internet functionality as it allows users to access websites using easy-to-remember names

  • Answered by AI
  • Q5. What is the use of default gateway?
  • Ans. 

    Default gateway is a network device that connects different networks together, allowing devices on one network to communicate with devices on another network.

    • Default gateway is usually the IP address of the router that connects a local network to the internet.

    • It acts as an entry and exit point for network traffic between different networks.

    • Without a default gateway, devices on a network would not be able to communicate...

  • Answered by AI
  • Q6. What is blue screen of death and how to fix BSOD?
  • Ans. 

    Blue Screen of Death (BSOD) is a Windows operating system error screen that appears when a system encounters a critical error.

    • BSOD is a stop error screen that appears when the Windows operating system encounters a critical error that it cannot recover from.

    • Common causes of BSOD include hardware failures, driver issues, software conflicts, and corrupt system files.

    • To fix BSOD, you can try restarting the computer, checki...

  • Answered by AI
  • Q7. What is active directory and what is the use of active directory?
  • Ans. 

    Active Directory is a directory service developed by Microsoft for Windows domain networks.

    • Centralized database for managing network resources

    • Stores information about users, computers, and other network objects

    • Allows administrators to control access and permissions

    • Facilitates single sign-on for users across network services

    • Enables group policy management for network-wide settings

  • Answered by AI
  • Q8. What is the colour coding of cross cable?
  • Ans. 

    The colour coding of a cross cable is different on each end to allow for direct connection between two devices.

    • The colour coding on one end of the cross cable follows the T568A standard, while the other end follows the T568B standard

    • This allows for the direct connection of two devices without the need for a switch or hub in between

    • Commonly used for connecting two computers directly or connecting a computer to a printer

  • Answered by AI
  • Q9. How to install proxy certificate in user's machine?
  • Ans. 

    To install a proxy certificate in a user's machine, you need to import the certificate into the user's browser or operating system.

    • Export the proxy certificate from the source (e.g. email, website)

    • Import the certificate into the user's browser or operating system settings

    • Verify the installation by accessing a website that requires the proxy certificate

  • Answered by AI
  • Q10. What is the use of VPN?
  • Ans. 

    VPN is a technology that allows users to securely connect to a private network over the internet.

    • VPN encrypts data to ensure privacy and security

    • It allows users to access resources on a private network remotely

    • Commonly used for remote work, accessing geo-restricted content, and enhancing online security

    • Examples include NordVPN, ExpressVPN, and Cisco AnyConnect

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Progressive Infotech Desktop Support Engineer L2 interview:
  • Hardware and networking
Interview preparation tips for other job seekers - Just go through the questions and be confident with your answer.

Skills evaluated in this interview

I applied via Naukri.com and was interviewed in Dec 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Why are you looking for a change?
  • Q2. What are your salary expectations?
  • Q3. Tell me about yourself.
Round 3 - Technical 

(1 Question)

  • Q1. Technical question were asked as my designation.
Round 4 - Joining 

(1 Question)

  • Q1. Technical question were asked as my designation.

Interview Preparation Tips

Interview preparation tips for other job seekers - Get ready with technical knowledge.

Desktop Support Engineer L2 Interview Questions Asked at Other Companies

asked in Stefanini
Q1. What step you will taken after getting any system infected with v ... read more
asked in Wipro
Q2. What is pop and imap and smtp and all protocol port number
Q3. What is active directory and what is the use of active directory?
Q4. If company give you a proper growth every year so how long you wi ... read more
asked in Stefanini
Q5. What are the levels of Office 365 Administration?

I applied via Naukri.com and was interviewed in Oct 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Basic Hardware , software troubleshooting related questions, very Basic questions.

Interview Preparation Tips

Interview preparation tips for other job seekers - This company has 2 months notice period, They also ask for 1 and half month of salary by cheque as security deposit. Don't join this company.

Desktop Support Engineer L2 Jobs at Progressive Infotech

View all

Interview questions from similar companies

I applied via Approached by Company and was interviewed in Sep 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(7 Questions)

  • Q1. Desktop support engineer
  • Q2. Server support engineer
  • Q3. Network support engineer
  • Q4. Hardware support engineer
  • Q5. Windows os full information
  • Ans. 

    Windows OS is a popular operating system developed by Microsoft.

    • Windows OS is available in different versions such as Windows 7, 8, 10, etc.

    • It has a graphical user interface (GUI) and supports multitasking.

    • Windows OS supports various file systems such as NTFS, FAT32, exFAT, etc.

    • It comes with built-in applications such as Microsoft Office, Internet Explorer, Windows Media Player, etc.

    • Windows OS can be customized with th...

  • Answered by AI
  • Q6. Linux and Ubuntu full information
  • Q7. Ubuntu configuration
Round 3 - Technical 

(7 Questions)

  • Q1. Knowledge of ms office
  • Q2. Knowledge of installation software
  • Q3. Knowledge of outlook configuration
  • Q4. Knowledge of Mai configuration
  • Q5. Knowledge of server configuration
  • Q6. Knowledge of add printer
  • Q7. Knowledge of connect printer

Interview Preparation Tips

Interview preparation tips for other job seekers - Server support engineer l2 and desktop support engineer l2

Skills evaluated in this interview

Interview Questionnaire 

2 Questions

  • Q1. Total hard ware and software issues troubleshooting ,network issues torubleshooting,AD
  • Q2. Total hardware and network issues prepare
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Apr 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. What is AD? What is DHCP?
  • Ans. 

    AD stands for Active Directory, a Microsoft technology used for managing users, computers, and other resources in a network. DHCP stands for Dynamic Host Configuration Protocol, a network protocol used for assigning IP addresses to devices.

    • AD is used for centralized management of network resources

    • AD allows for authentication and authorization of users and devices

    • DHCP automatically assigns IP addresses to devices on a n...

  • Answered by AI
Round 3 - HR 

(1 Question)

  • Q1. Basic questions of why did you want to join as desktop support engineer.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident.
Be in positive nature.
Be polite.
make the converation two ways that you are having the interview driven by your side.

Skills evaluated in this interview

I applied via Naukri.com and was interviewed in Oct 2021. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Desktop l2 level related questions

Round 3 - Case Study 

How to configur system in domain

Round 4 - Technical 

(1 Question)

  • Q1. All tecnicall skill related questions
Round 5 - One-on-one 

(4 Questions)

  • Q1. How to configur sap in users system
  • Ans. 

    To configure SAP in user's system, follow these steps:

    • Install SAP GUI on the user's system

    • Configure the SAP logon pad with the necessary system details

    • Create a user ID and assign the necessary authorizations

    • Test the connection to ensure successful configuration

  • Answered by AI
  • Q2. Advantages of outlook 365
  • Ans. 

    Outlook 365 offers numerous advantages for users.

    • Access to emails, contacts, and calendar from anywhere with internet connection

    • Collaboration and sharing features for team projects

    • Integration with other Microsoft Office applications

    • Automatic updates and security features

    • Large storage capacity for emails and attachments

    • Mobile app for easy access on-the-go

  • Answered by AI
  • Q3. Why bitlocker is important
  • Ans. 

    Bitlocker is important for securing data on Windows devices.

    • Encrypts data on Windows devices to prevent unauthorized access

    • Protects against theft or loss of devices

    • Meets compliance requirements for data protection

    • Can be managed centrally through Active Directory

    • Can be used in combination with other security measures like TPM and Secure Boot

    • Helps prevent data breaches and protects sensitive information

  • Answered by AI
  • Q4. What is the process of mfa
  • Ans. 

    MFA stands for Multi-Factor Authentication, which is a security process that requires users to provide two or more forms of identification to access a system.

    • MFA adds an extra layer of security to protect against unauthorized access.

    • The most common forms of identification used in MFA are passwords, security tokens, and biometric data.

    • MFA can be implemented through various methods such as SMS codes, mobile apps, or hard...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - I m looking for l3 level and i have known lege of sql querys and desktop level query
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Sep 2022. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Difference between IPV4 vs IPV6
  • Ans. 

    IPv4 uses 32-bit addresses while IPv6 uses 128-bit addresses, allowing for more unique addresses and improved security features.

    • IPv4 addresses are written in decimal format (e.g. 192.168.1.1) while IPv6 addresses are written in hexadecimal format (e.g. 2001:0db8:85a3:0000:0000:8a2e:0370:7334)

    • IPv4 supports up to 4.3 billion unique addresses, which is becoming insufficient with the growth of internet-connected devices, w...

  • Answered by AI
  • Q2. How will you install the OS
  • Ans. 

    I will install the OS using a bootable installation media or network deployment tools.

    • Create a bootable installation media (USB or DVD) with the OS image

    • Boot the computer from the installation media

    • Follow the on-screen instructions to install the OS

    • Configure settings such as language, time zone, and user accounts

    • Install necessary drivers and updates post installation

  • Answered by AI

Skills evaluated in this interview

I applied via Naukri.com and was interviewed in Apr 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Only recruiter call me 

(3 Questions)

  • Q1. What is pst and ost in outlook What is bsod what is dns what is vpn.
  • Ans. 

    PST and OST are Outlook data files. BSOD is Blue Screen of Death. DNS is Domain Name System. VPN is Virtual Private Network.

    • PST and OST are data files used by Microsoft Outlook to store emails, contacts, and other data.

    • BSOD is a critical error screen displayed by Windows operating system when it encounters a system error.

    • DNS is a system that translates domain names into IP addresses, allowing computers to communicate w...

  • Answered by AI
  • Q2. What is pop and imap and smtp and all protocol port number
  • Ans. 

    POP, IMAP, and SMTP are email protocols used for sending and receiving emails. Each protocol uses different port numbers.

    • POP (Post Office Protocol) is used for downloading emails from a server to a client. It uses port number 110.

    • IMAP (Internet Message Access Protocol) is used for accessing emails on a server from a client. It uses port number 143.

    • SMTP (Simple Mail Transfer Protocol) is used for sending emails from a c...

  • Answered by AI
  • Q3. How to backup pst file My system is very slow so what do
  • Ans. 

    To backup a PST file, you can simply copy and paste it to an external drive or cloud storage. To speed up a slow system, try cleaning up temporary files and disabling unnecessary startup programs.

    • Copy and paste the PST file to an external drive or cloud storage

    • Use a backup software to automate the backup process

    • Clean up temporary files to free up space and improve performance

    • Disable unnecessary startup programs to redu

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Wipro Desktop Support Engineer L2 interview:
  • ubantu
  • Linux
Interview preparation tips for other job seekers - Hr only ask me all technical question was then selected me .there are 3 round interview.

Skills evaluated in this interview

I applied via Referral and was interviewed before Apr 2021. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. What is AD what are there Advantages
  • Ans. 

    AD stands for Active Directory. It is a directory service developed by Microsoft for Windows domain networks.

    • AD provides centralized management of network resources and user accounts.

    • It allows for easy authentication and authorization of users and computers.

    • AD enables the implementation of group policies for controlling user access and permissions.

    • It also supports the integration of third-party applications and service...

  • Answered by AI
  • Q2. How We Repair Blue Dump error
  • Ans. 

    Blue Dump error can be repaired by analyzing the error message, identifying the root cause, and taking appropriate actions.

    • Analyze the error message to identify the root cause

    • Check for hardware issues such as faulty RAM or hard drive

    • Update or reinstall drivers

    • Perform a system restore or reinstall the operating system if necessary

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - This company is perfect for freshers to Gain knowledge of computers server ETC All which come In Desktop engineer

Skills evaluated in this interview

Progressive Infotech Interview FAQs

How many rounds are there in Progressive Infotech Desktop Support Engineer L2 interview?
Progressive Infotech interview process usually has 3-4 rounds. The most common rounds in the Progressive Infotech interview process are Resume Shortlist, HR and Technical.
How to prepare for Progressive Infotech Desktop Support Engineer L2 interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Progressive Infotech. The most common topics and skills that interviewers at Progressive Infotech expect are Desktop Support, Active Directory, Hardware Support, Network Troubleshooting and DHCP.
What are the top questions asked in Progressive Infotech Desktop Support Engineer L2 interview?

Some of the top questions asked at the Progressive Infotech Desktop Support Engineer L2 interview -

  1. What is active directory and what is the use of active directo...read more
  2. How to install proxy certificate in user's machi...read more
  3. What is blue screen of death and how to fix BS...read more

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Progressive Infotech Desktop Support Engineer L2 Interview Process

based on 1 interview

1 Interview rounds

  • HR Round
View more

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Progressive Infotech Desktop Support Engineer L2 Salary
based on 56 salaries
₹1.8 L/yr - ₹3.3 L/yr
14% less than the average Desktop Support Engineer L2 Salary in India
View more details

Progressive Infotech Desktop Support Engineer L2 Reviews and Ratings

based on 10 reviews

4.3/5

Rating in categories

4.1

Skill development

3.7

Work-life balance

3.0

Salary

3.4

Job security

4.1

Company culture

3.4

Promotions

4.1

Work satisfaction

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