Teleperformance Customer Service Representative Interview Questions and Answers for Experienced

Q1. Tell me about yourself
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Q2. Why you want to join this company
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Q3. What was your previous salar and why do you leave that company
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Q4. How to convince an rude customer
Ans. 
To convince a rude customer, remain calm, listen actively, empathize, apologize, offer solutions, and follow up.
• Remain calm and professional, even if the customer is being rude.

• Listen actively to the customer's concerns and acknowledge their feelings.

• Empathize with the customer and apologize for any inconvenience they may have experienced.

• Offer solutions to the customer's problem and work with them to find a resolution...read more
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Q5. Are you comfortable in rotational shifts
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Q6. What is your salary expectations
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Q7. Till when you will work with us
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Q8. Why should we hire you
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You need to give an Grammer test and typing test

Q1. Speak about the given topic for 1 minute
Ans. 
The importance of active listening in customer service
• Active listening involves paying full attention to the customer and understanding their needs

• It helps build rapport and trust with the customer

• Examples of active listening include paraphrasing, asking clarifying questions, and providing feedback

• Active listening can lead to better problem-solving and conflict resolution

• It is important to avoid interrupting the custom
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Q1. You must give the answer within 5 seconds on the phone
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