Sutherland Global Services Interview Questions, Process, and Tips

Q1. Talk about any topic for 1 minute.
Ans. 
The importance of good communication skills
• Effective communication is crucial in any job, especially in customer service

• It helps in building trust and rapport with customers

• Active listening, clarity, and empathy are key components of good communication

• Examples of good communication skills include using positive language, asking open-ended questions, and providing clear instructions
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Q1. What do u understand by customer service?
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase or interaction.
• Customer service involves addressing customer inquiries, concerns, and complaints.

• It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

• Customer service can be provided through various channels such as phone, email, chat, or in...read more
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Q2. If fresher then about your qualifications or family background and if experienced then about your previous job role.
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Q3. Why do you want to work in Sutherland?
Ans. 
I want to work in Sutherland because of its reputation for excellent customer service and career growth opportunities.
• Sutherland is known for its commitment to providing excellent customer service, which aligns with my passion for helping others.

• I have heard great things about the training and development programs at Sutherland, which would allow me to enhance my skills and advance in my career.

• Sutherland has a positiv...read more
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Q4. How to you manage your shift timing?
Ans. 
I manage my shift timing by creating a schedule, prioritizing tasks, and being flexible.
• Create a schedule to plan your shift timings

• Prioritize tasks based on urgency and importance

• Be flexible and adaptable to handle unexpected changes

• Communicate with team members and supervisors for coordination

• Use time management techniques like setting goals and breaking tasks into smaller steps

• Take breaks and rest to maintain produc
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In sutherlnad Hyderabad. If you passed in 1 and second round then they definitely hire you. Their is a versent and typing test in third round even if you failed in this round but they surely hire you.

Q1. Tell about yourself
Ans. 
Experienced driver with excellent customer service skills and a passion for helping people get to their destinations safely and efficiently.
• Over 5 years of experience as a professional driver

• Strong communication and interpersonal skills

• Knowledge of local roads and traffic patterns

• Ability to handle difficult situations calmly and professionally
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Q2. Talk about one topic for 1 min
Ans. 
The impact of social media on mental health
• Social media can contribute to feelings of inadequacy and low self-esteem

• Excessive use of social media can lead to anxiety and depression

• Comparison to others on social media can negatively affect mental health

• Cyberbullying on social media platforms can have serious consequences
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Statistical process control, Siz Sigma, DMAIC based case. Asked to use Minitab Software.

Q1. Questions regarding ML basics, Python etc.
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Q1. Work timings, clients etc.
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Q1. What is AR caller
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Q2. What is HealthCare
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